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Dr. Marcia J. Bates is a recently retired professor at the UCLA Graduate School of Education and Information Studies. Her biography, selected publications, and bibliographies/literature reviews are available on her Web site at www.gseis.ucla.edu/faculty/bates/.

In this lecture, Dr. Bates summarizes the research she recently conducted in her role as a Principal Investigator for the Library of Congress Action Plan on Bibliographic Control of Web Resources. Her investigations focused on three particular topics: User access vocabulary, Links among bibliographic families, and Staging of access to resources in the interface. From each of these perspectives, she shares her recommendations on how to achieve enhanced access to and display of records for selected Web resources across multiple systems.