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TABLE OF CONTENTS CHAPTER 1: An Overview of the U.S. Health System HEALTH EXPENDITURES HOSPITALS World War II to the Present AMBULATORY CARE OTHER HEALTH CARE INSTITUTIONS AND PROVIDERS THE NEW ORGANIZATIONS IN TOWN CHAPTER 2: THE U.S. HEALTH SYSTEM IN VIVO TECHNOLOGY AND CLINICAL DEVELOPMENTS FRAUD AND ABUSE HEALTH SYSTEMS AND QUALITY FINANCES Chapter 3: The Health Care Industry: A Managerial Model THE FOR-PROFIT SECTOR THE NONPROFIT SECTOR GOVERNMENT MANAGERIAL MATRIX Organizational Function GOAL CLARITY Revenues Expenses Feedback and Action MANAGERIAL TIME FRAME THE MANAGEMENT ROLE CONCLUSION CASE STUDY :THE CABINET MEETING CHAPTER 4: SETTING OBJECTIVES IN THE HEALTH INDUSTRY REAL AND STATED GOALS GOAL SETTING IDENTIFICATION OF ORGANIZATIONAL GOALS Orientation Legitimization Measurement CONSTRAINTS ON HEALTH SYSTEM GOALS Legal Constraints Political Constraints Professional Constraints CASE STUDY 4-1: GOALS OF A PRISON HEALTH SYSTEM CASE STUDY 4-2: THE MERGER CHAPTER 5: MANAGEMENT IN INDUSTRY AND HEALTH CARE THE FUNCTIONS OF MANAGEMENT Planning Organizing Staffing Directing Controlling Coordinating Representing WHO IS A MANAGER? EXPECTATIONS FROM MANAGERS VALUES AND ETHICS IN MANAGEMENT ENTERING MANAGEMENT ON BECOMING THE CEO ON UNEMPLOYMENT CONCLUSION CASE STUDY 5-1: TROUBLE AT TRIANGLE CASE STUDY 5-1: DEATH AT BONDVILLE CHAPTER 6: THE BOARD OF DIRECTORS BOARD ROLE AND RESPONSIBILITIES BOARD EFFECTIVENESS BOARD/MANAGEMENT RELATIONS BOARD DEVELOPMENT PAYING THE BOARD CASE STUDY: FIRING THE CEO CHAPTER 7: MOTIVATION ATTITUDE AND BEHAVIOR FAVORITE THEORIES OF MOTIVATION Favorite Theory # 1: Maslow's Hierarchy of Needs Favorite Theory # 2: Herzberg's Motivation-Hygiene Theory Favorite Theory #3: The Alphabet Theories: X , Y, and Z PROFESSIONALS Professional Control SEMIPROFESSIONALS AND EMERGING PROFESSIONALS MANAGERIAL APPROACHES TO MOTIVATION ORGANIZATIONAL MOTIVATION LEADERSHIP AND MANAGEMENT CASE STUDY: HOSPITAL HOUSEKEEPING CARE CHAPTER 8: THEORY Z: AN ALTERNATIVE APPROACH THE MAGIC POTION OF JAPANESE MANAGERIAL SUCCESS STEREOTYPING JAPANESE INDUSTRY JAPAN, INC.: DOES IT EXIST? THE JAPANESE LABOR SCENE Unionization Enterprise Unions A Homogeneous Workforce THE ELEMENTS OF JAPANESE MANAGERIAL SUCCESS Lifetime Employment Holistic Concern for the Employee Consensus Decision Making The Generalist Approach Amae: Holding It All Together DISADVANTAGES OF THE JAPANESE SYSTEM PROFESSIONAL VERSUS GROUP IDENTITY RISING THROUGH THE JAPANESE CORPORATION IMPLICATIONS OF THE JAPANESE SYSTEM Training and Educating Managers Corporate Stability APPLICATION TO HOSPITALS CASE STUDY: THE CONSULTATION CHAPTER 9: MACHIAVELLI AND HEALTH CARE MANAGEMENT PHASE I: THE MANAGEMENT HONEYMOON PHASE II: CONSOLIDATION PHASE III: LOYALTY AND INNOVATION PHASE IV: DEALING WITH CHALLENGES PHASE V: STRATEGIC PLANNING CASE STUDY: THE ROAD TO THE TOP CHAPTER 10: STRUCTURE AND STAFFING OF HEALTH CARE ORGANIZATIONS CENTRAL CONCEPTS Span of Control Division of Labor Departmentalization Delegation VALUES OF ORGANIZATIONAL STRUCTURE STAFFING Identification of Manpower Needs Definition of Jobs Basic Strategy EVALUATION CASE STUDY: BARBARA JONES, RN CHAPTER 11: FINANCIAL MANAGEMENT OF HEALTH CARE ORGANIZATIONS FINANCIAL COMPONENTS OF HEALTH CARE INSTITUTIONS ELEMENTS OF HEALTH CARE FINANCE Taxes Philanthropy Operating Finances The Revenue Cycle Capital Financing SPECIAL ISSUES Cost of Regulation Cost Allocation Cost Containment, Avoidance, and Reduction Management of Working Capital Inventory Accounts Receivable Accounts Payable THE BUDGETARY PROCESS CONCLUSION CHAPTER 12: LEGAL IMPERATIVES FOR HEALTH CARE ADMINISTRATORS Background ROLES TORTS RISK MANAGEMENT [This section is a pickup from Pozgar, Legal Aspects of Health Care Administration. Okay to keep in TOC as A/B head? Design should probably reflect that it's not original material. Should be marked as .] Elements of a Risk Management Program Risk Management Committee CONTRACTS [Back to Goldsmith] CASE STUDY 12-1: SEXUAL HARASSMENT CASE STUDY 12-2: FINANCIAL CLOUDS OVER TEXAS CHAPTER 13: CORPORATE COMPLIANCE: AN OVERVIEW FALSE CLAIMS ACT MEDICARE AND MEDICAID FRAUD AND ABUSE KICKBACKS, SELF-REFERRALS, AND STARK II Stark II CORPORATE COMPLIANCE CASE STUDIES CASE STUDY 13-1: THE DONATION LETTERS CASE STUDY 13-2: MOTHER-IN-LAW DEAREST CHAPTER 14: CORPORATE COMPLIANCE: THE CASE LAW FAHNER V. ALASKA, 591 F. SUPP. 794 (1984) THE KATS AND GREBER CASES U.S. V. LORENZO, 768 F. SUPP. 1127 The Mills Family Schemes [This is pickup from govt doc] CONCLUSION CASE STUDY 14-1: FOOD FOR THOUGHT CASE STUDY 14-2: PRIVATE DUTY AND PUBLIC ISSUES CHAPTER 15: CORPORATE COMPLIANCE: GUIDANCE FROM THE GOVERNMENT 1. OIG Advisory Opinion No. 03-01 Issued January 13, 2003 2. OIG Advisory Opinion No. 03-14 Issued July 3, 2003 3. OIG Advisory Opinion No. 04-02 Issued March 1, 2004 4. OIG Advisory Opinion No. 04-04 Issued May 26, 2004 5. OIG Advisory Opinion No. 04-09 Issued July 15, 2004 6. OIG Advisory Opinion No. 04-08 Issued June 23, 2004 MODEL COMPLIANCE PLANS CASE STUDY 15-1: THE AMBASSADORS CASE STUDY 15-2: PRIVATE MATTERS CHAPTER 16: STRATEGIC PLANNING INTRODUCTION BACKGROUND ENVRINOMENTAL ANALYSIS STRENGTHS AND WEAKNESSES ANALYSIS Demand for Services Capacity for Delivering Services Market Position and Cost Position CASE STUDY: VICTORIA HILLS GERIATRIC CENTER Introduction Mission Vision Values Environmental Analysis Organizational Strengths Organizational Weaknesses THE BALANCED SCORECARD APPROACH
Library of Congress Subject Headings for this publication:
Health services administration -- United States.
Health facilities -- United States.
Compliance.
Consumer protection.
Liability (Law).
Health Services Administration -- United States.