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• Welcome and Introduction
  Susan Tarr, Executive Director, FLICC
  Meg Williams, Network Program Specialist, FLICC/FEDLINK

• Keynote - A Role for Librarians in End User Training and Support: Teaching Users to Fish
  Dr. Carol Tenopir, University of Tennessee at Knoxville
  -- PowerPoint
• Break

• Who Is Best Suited to Train End Users?
  • What Does an End User Want?
    Meg Williams, FLICC/FEDLINK, Moderator
    -- PowerPoint     HTML
  • Information Technology Professional
    Jim Bradley, US Army Training and Doctrine Command Library Network
    -- PowerPoint
  • Database Vendor
    Janie Butler, Lexis-Nexis
    -- PowerPoint
  • Librarian
    John Auditore, National Institutes of Health
    -- PowerPoint
• Break

• Management Issues: Return on Investment in End User Training
  Meg Williams, FLICC/FEDLINK
  -- PowerPoint      HTML
• Lunch

• Training Adult Learners
  Cathy Kellum, Southeastern Library Network (SOLINET)
  -- PowerPoint
• Break

• Techniques for Face-to-Face and Remote Instruction and Support
  • Introduction
    Kathy Eighmey, FLICC/FEDLINK

  • Training Techniques
    Anne Caputo, Knight-Ridder Information Services

  • Desiging Materials
    Melissa Becher, Reference Librarian/Coordinator of Library Instruction, American University

  • Break

  • Running A Help Desk
    Cheryl Hunter, Chief, Special Programs Branch, Defense Technical Information Center
    -- PowerPoint
  • Using the Web
    Sharon Fisher, Vice President, Human Technologies, Inc.