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There appears to be no legislation in Nicaragua mandating that government agencies collect customer satisfaction feedback.

The institution of the Public Prosecutor (Ministerio Público), which is an entity that operates at the national level and has functional and administrative autonomy,[1] conducted and published a national customer satisfaction survey in 2014, 2015, and 2016.[2]  Citizens visiting on-site offices of the Ministerio Público throughout the country may fill out surveys and submit them using the feedback boxes provided.[3]  Many government agencies collect customer satisfaction feedback on their services in the same way, but they do not publish the result of their surveys; rather, they use the results as a mechanism to improve services.[4]    

The Law of Citizen Participation was promulgated in 2003.  The objective of this Law is to promote citizen participation in the political, social, economic, and cultural spheres through the creation of mechanisms that allow such participation.[5]  In compliance with the objective of this Law, the website of the National Assembly provides a webpage where citizens may write their opinion on the legislative work of the Assembly and on bills that have been introduced.[6]   

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Prepared by Norma C. Gutiérrez
Senior Foreign Law Specialist
October 2017


[1] Constitución Política de la República de Nicaragua art. 138(9)(b), La Gaceta, Jan. 9, 1987, republished with all amendments incorporated in La Gaceta, Feb. 18, 2014, https://ministeriopublico.gob.ni/wp-content/ uploads/2016/05/constitucion.pdf, archived at https://perma.cc/L3CR-EFHD.

[2] E.g., Ministerio Público de Nicaragua, Encuesta Nacional de Satisfacción de Usuarios y Usuarias (July 2016), https://ministeriopublico.gob.ni/LibreriaVirtual/Encuestas/Encuesta Nacional Satisfaccion Usuarios MP 2016.pdf, archived at https://perma.cc/3FZB-LNFS.

[3] Telephone Interview with Officer of the Ministerio Público (Oct. 18, 2017) (record on file with author). 

[4] Telephone Interview with Employee of M&R Consultores (private firm that surveys citizens regarding issues of national concern) (Nov. 18, 2017) (record on file with author). 

[5] Ley de Participación Ciudadana, No. 475, art. 1, La Gaceta, Dec. 19, 2003, http://sajurin.enriquebolanos.org/ vega/docs/Gaceta No. 241 Viernes 19 de Diciembre de 2003.pdf, archived at https://perma.cc/M49V-ZKHL.

[6] Participación Ciudadana, Asamblea Nacional de Nicaragua, http://www.asamblea.gob.ni/participacion-ciudadana/ (last visited Oct. 20, 2017), archived at https://perma.cc/ZAG2-GVT5.