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Sweden does not have a consolidated piece of legislation that requires every agency to provide customer surveys (brukarundersökning). There are, however, many individual laws and regulations that require state agencies to conduct customer surveys.[1]  For example, schools and health care providers must complete national surveys on a regular basis (semiannually and annually, respectively) that are coordinated and evaluated by the corresponding authority.[2]  The Swedish Association of Local Authorities and Regions conducts nonmandatory national customer surveys for some of their activities, such as family services.[3]  Also, the County Administrative Boards of Sweden must complete national customer surveys that can then be compared on a national level.[4]  The Swedish Agency for Public Management is responsible for surveying the effectiveness of all government agencies.[5]

It is typically the responsible agency that creates the surveys.  For instance, the National Board of Health and Welfare (Socialstyrelsen) and the Swedish Association of Local Authorities have together been tasked with creating the national user survey to be used by health care providers.[6]

The government further requires that results of annual surveys be made available on the government agency webpage.[7]  For example, the agency responsible for monitoring schools, Swedish School Inspection (Skolinspektionen), must and does make this information available online.[8]  Thus, information from all Swedish schools and the national customer satisfaction surveys for schools (skolenkäten) can be accessed and compared on the agency website.[9]

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Prepared by Elin Hofverberg
Foreign Law Research Consultant
October 2017


[1] E.g., Förordning om ett nationellt informationssystem för skolväsendet [Regulation on a National Information System for the Education System] (Svensk författningssamling [SFS] 2015:195), https://www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamling/forordning-2015195-om-ett-nationellt_sfs-2015-195, archived athttps://perma.cc/R2SW-W6SE.

[2] Id.; Så tycker de äldre om äldreomsorgen 2016 – En rikstäckande undersökning av äldres uppfattning om kvaliteten i hemtjänst och särskilt boende [The Seniors’ Opinion of Senior Care 2016 – A National Customer Survey of Seniors’ Opinions of the Quality of the Home Care and Special Housing], Socialstyrelsen, 2016, http://www.socialstyrelsen.se/Lists/Artikelkatalog/Attachments/20356/2016-10-2.pdf, archived at https://perma.cc/V3E8-QUR6.

[3] Survey instructions for 2017 are available at Brukarundersökning IFO 2017 [Customer Survey IFO 2017], Sveriges Kommuner och Landsting, https://skl.se/tjanster/merfranskl/oppnajamforelser/brukarundersokningifo. 11969.html, archived at https://perma.cc/ZTP9-WWBF.

[4] Regleringsbrev för budgetåret 2017 avseende länsstyrelserna [Appropriation Instruction for 2017 Regarding the County Administrative Boards], Regerinsbeslut [Government Decision] III 4 of Dec. 22, 2016, http://www.esv.se/ statsliggaren/regleringsbrev/?RBID=18121, archived at https://perma.cc/SP4K-9YV3.

[5] Regleringsbrev för budgetåret 2017 avseende Statskontoret [Appropriation Instruction for the Budget Year 2017 Regarding the Swedish Agency for Public Management], Regerinsbeslut [Government Decision] III 9 of Dec. 20, 2016, http://www.statskontoret.se/globalassets/dokument/regleringsbrev_2017.pdf, archived at https://perma.cc/ 7JU4-VTEG; Statskontorets instruktion [Instruction for the Swedish Agency for Public Management] (SFS 2007:827), http://www.statskontoret.se/om-oss/var-instruktion/, archived at https://perma.cc/53ZQ-Y8MU.

[6] Statens Offentliga Utredningar [SOU] [Government Report Series] 2007:088 Att lära nära at 204, http://www.regeringen.se/rattsdokument/statens-offentliga-utredningar/2007/12/sou-200788/, archived at https://perma.cc/HJ8J-EZHZ.

[7] 4 § 3 p. Förordning (2015:195) om ett nationellt informationssystem för skolväsendet, supra note 1.

[8] Id.; Statistik från Skolenkäten [Statistics from the National School Survey], Skolinspektionen (May 5, 2017), https://www.skolinspektionen.se/sv/Statistik/Statistik-om-Skolenkaten/, archived at https://perma.cc/Q6RE-SWEW.

[9] Search form available at SiRiS kvalitet och resultat i skolan, Skolverket, http://siris.skolverket.se/siris/ris. skolenkat.searchForm (last visited Oct. 24, 2017), archived at https://perma.cc/5NFR-A2QY.  A 2015 Skolinspektionen report provides an example of survey results for student guardian responses (school years 7–9, junior high school).  Skolinspektionen, Skolenkäten hösten 2015 [National School Survey 2015], http://siris.skolverket.se/siris/ris.openfile?docID=542846, archived at https://perma.cc/V2N7-CQGD.