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Digital Talking Book Machine (DTBM) Inspection and Maintenance: Overview

Overview

Inspection and maintenance includes first performing an inspection and then completing a diagnostic checklist. There are no user serviceable parts in the player. All servicing should be referred to qualified service personnel.

When a (new, returned, transferred) player comes to the library, it should be entered into or verified by the network library/Machine Lending Agency (MLA) computer database. This is important for tracking the location of all players and reporting for audit purposes.

• New players must be visually and manually checked before they are shipped.
• Players returned from patrons must be inspected. Some players may have to be refurbished; others may be readily prepared for shipment to patrons.
• All players prepared for shipping must be tested before they are sent to patrons, using the inspection guidelines.

Inspection and maintenance has four major activities as listed below. Each activity is associated with “How do I” questions and answers.

1. General upkeep activities – directions for cleaning the player’s exterior, charging or replacing the battery, and performing software upgrades; and the sequence of inspections and tests required to inspect a player
2. Player troubleshooting – two levels of error reporting and diagnostics intended for use by librarians and technicians through the keypad buttons and diagnostics
3. Packing and unpacking the digital players – directions for preparing the digital player for shipment and unpacking the player when it arrives
4. Directions for changing player language

How do I...? for Inspection and Maintenance

1)  General upkeep activities

Charge the battery
Clean the player
Begin player checkout by locating serial #

Check for damage or contamination
Check for missing components
Check for loose internal items
Check player operation on AC power
Check player operation on battery power

Check the keypad
Check cartridge operation
Check audio quality
Check the headphone connector
Check the Assistive Technology Port
Change the battery
Perform a software upgrade

2)  Player troubleshooting

Enter and exit the library diagnostic level
Retrieve and check audio announcements for errors

Troubleshoot audio announcements for “Cartridge Error”
Troubleshoot audio announcements for “Assistive Technology Error”
Troubleshoot audio announcements for “Power Error”
Troubleshoot audio announcements for “System Error”

Perform a hardware reset
Obtain player serial number and software version number
Reset player to factory default user settings
Test the player’s memory
Change the level of verbosity
Check battery settings and statistics
Return the player for warranty

3)  Packing and unpacking the digital players

Unpack the player
Pack the player for shipment

4)  Directions for changing the player language

Change the player language from English to Spanish
Change the player language from Spanish to English

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