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NLS: That All May Read

Patron Survey (2003)

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Appendix C

Pre-Survey Letter

NOTE:--The following text was printed on letter-head of the National Library Service for the Blind and Physically Handicapped.

September 15, 2003

Jane Doe
123 Main Street
Yourtown, MA 12345

Dear Jane Doe:

I am writing to inform you about an important study the Library of Congress Talking Book program will be launching within the next month.

We will be conducting a national telephone survey to gather information about people's experience with talking books. The results of the survey will help guide us as we begin to design a new playback machine based on digital technology.

As a user of talking books, you may be called by one our interviewers. If you are contact, we hope that you will participate in the survey. Your thoughts and opinions could directly benefit you and many other talking book users by improving the design of new playback machines. The telephone survey will last approximately 25 minutes, is confidential and completely voluntary.

If you have any questions, or need more information, please feel free to contact us at (800) 424-8567 and mention the user survey.

Sincerely,

Frank Kurt Cylke
Director
National Library Service for the Blind and Physically Handicapped
Library of Congress

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Posted on 2013-06-28