Manuscripts/Mixed Material Letter from Alexander Graham Bell to Mabel Hubbard Bell, December 15, 1902
I am inclined to think that your direct correspondence with the gardener has had a good deal to do with the friction between the gardener and the Manager. He has practically been asked to serve two masters and receiving instructions directly from you has naturally resented interference from any one else.
His instructions should come from only one person . He should either be placed directly under your authority and be made independent of the Manager — or the Manager should be made the medium of communication. This is important and we should think carefully over it. There is a good deal to be said on behalf of either plan — but I believe that one or the other plan should be decided upon.
If the Independent plan is adopted — then as fast as Departments are created — the authority and importance of the Manager is diminished — and we would in effect have a number of Managers with whom we would have to deal separately. The heads of Departments being supreme in their several Departments the General Manager would ultimately have the leavings only — and his position be reduced to a very subordinate place — of little importance. We would have to