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 *    THE LIBRARY OF CONGRESS BUSINESS RESEARCH PROJECT      * 
 *     DIRECTORY OF SMALL BUSINESS INFORMATION PROVIDERS     *
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An updated version of this guide is available at https://www.loc.gov/rr/business/busprov/
Compiled by the staff of the Library of Congress Business Research Project Library of Congress Washington, 1994 INTRODUCTION THE LIBRARY OF CONGRESS BUSINESS RESEARCH PROJECT The Library of Congress established the Business Research Project in 1993 with a generous gift from the Edward Lowe Foundation. The Project's mission is to stimulate productivity, innovation, and entrepreneurship in the United States by creating and distributing better tools for studying business, with emphasis on the needs of small and start-up businesses. To accomplish this mission, the Project administers a wide variety of programs in conjunction with divisions throughout the Library of Congress, building on the Library's long tradition of leadership in the development and dissemination of information tools. HISTORY AND PURPOSE OF THE SURVEY In the late spring of 1994, the Library of Congress Business Research Project conducted a small, nationwide sampling of nonprofit* business information providers in order to identify peer-recommended low or no cost information services available to the small business community. {*For the survey, nonprofit was defined as "not conducted or maintained for the purpose of making a profit." Thus, federal, state, and local government agencies and their affiliates were included. Think tanks and trade associations were also to be construed as nonprofit organizations. Banks, lending institutions, and consulting firms and consultants, however, were considered "for profit" institutions.} The goal of the survey was two-fold: 1) to compile a first draft Project database of nonprofit organizations involved in the delivery of business information, particularly those services known for their quality, innovation, and creativity, as informally identified by specialists in the field of small business assistance and by such organizations themselves; and, 2) to make such a preliminary compilation widely available for comment, revision and additions. Without a better sense of the potential need for, and uses of, a comprehensive directory of nonprofit business information providers, the Business Research Project felt that it could not commit its limited resources to building and permanently maintaining such a directory. Accordingly, the Project has proceeded to compile a more modest, non-scientific sampling of organizations known for innovative and quality service to small businesses. The results of this survey follow. Comments, suggestions and revisions are welcome, and should be addressed to Melissa Golding, LC Business Research Project, LM-651, Washington, DC 20540-8005; telephone: (202) 707-0802; and fax: (202) 707-9898. The Project is particularly interested in knowing whether this draft directory: 1) is useful to provider organizations in identifying potential models or partners within and between states; 2) is useful to reference librarians and business counselors in making referrals; 3) should be developed as a volume of "best practices" in the field, with extended profiles of innovative service organizations; and/or, 4) should be developed into a comprehensive directory of all non- profit organizations in the field. METHOD In the course of the survey, the Business Research Project contacted 342 providers of business information and assistance from all fifty states. Staff of the Project compiled the original list of providers, and several business specialists reviewed and augmented it. The list included state headquarters of the SBA, SBDC, and SCORE offices, major state and local libraries, major university libraries, private libraries with open access, state chamber of commerce headquarters, and some private sector business organizations providing free or inexpensive business services. Phase I The Project sent each of the 342 organizations a background letter explaining the survey and stating that a Project staff member would contact the organization in the near future to ask the following two questions: 1) What are the names of nonprofit service organizations in your state that, in your judgement, do an outstanding job of providing information and other assistance to those trying to start or run a small business? and, 2) In what ways are their services new or innovative, or otherwise outstanding? Answers to the second question added approximately seventy additional providers to the original list. Each mention of an organization in an answer was tabulated. Of the 342 organizations contacted in Phase I of the survey, 223 responded to the follow-up telephone survey questions. Phase II Based on the results of Phase I, the Project identified seventy-seven organizations from twenty-nine states and the District of Columbia for inclusion in Phase II. The number of times an organization was mentioned as providing outstanding service, combined with geographic spread, determined which organizations became part of Phase II. As many states as possible are represented. Phase II consisted of another, lengthier telephone survey during which the Project compiled the following information on each organization: NAME ADDRESS CONTACT PERSON'S NAME TELEPHONE NUMBER FAX NUMBER INTERNET ADDRESS SELF-DESCRIPTION INFORMATION SERVICES AREAS OF INTEREST HOLDINGS LIMITATIONS OF SERVICE PUBLICATIONS SOURCES OF FUNDING NUMBER OF STAFF FOUNDING DATE CLIENTELE GEOGRAPHIC SERVICE AREA IMPACT ON REGION Project staff collected detailed responses by telephone and fax, with all results entered into a contact management software program (ACT!). CONTENT OF THE DIRECTORY The directory below consists of the sixty-six entries compiled through the Phase II telephone survey. Eleven organizations did not supply the necessary information for inclusion in the directory. When printed, the list requires approximately 150 pages. The entries are listed alphabetically by state and organization name. Reminder: the Project welcomes your comments, suggestions, and revisions. Business information provider organizations may nominate peer nonprofit organizations for inclusion in the directory text. If you would like to nominate an organization for the directory, please contact Melissa Golding, LC Business Research Project, LM-651, Washington, DC 20540-8005; telephone: (202) 707- 0802; and fax: (202) 707-9898. CONTENTS (organized alphabetically by state and organization name) ARIZONA Arizona Business Connection Phoenix Public Library, Business & Sciences Department ARKANSAS The Small Business Advancement National Center COLORADO University of Colorado Business Advancement Centers (CU-BAC) CONNECTICUT International Venture Capital Institute S.E. Area Technology Development Center (SEATECH) DISTRICT OF COLUMBIA National Association of Women Business Owners National Business Owners Association National Federation of Independent Businesses (NFIB) National Small Business United GEORGIA Georgia Tech Information Services (GTIS) HAWAII Business Action Center, State of Hawaii Department of Business, Economic Development, and Tourism Pacific Business Center Program IDAHO Boise State University - SBDC ILLINOIS Women's Business Development Center, Chicago Institute for Economic Development Women's Self-Employment Training Project (WSEP) INDIANA Columbus Enterprise Development Corporation Eastside Community Investments, Inc. Entrepreneur Business Center Indianapolis Construction Alliance Indianapolis Regional SBDC Northeast Indiana Business Assistance Corporation -- SBDC KENTUCKY Business and Industry Technical Assistance Center (BITAC) Hazard Community College LOUISIANA Evangeline Economic Planning District Louisiana Capital Certified Development Company, Inc. Louisiana SBDC MARYLAND Baltimore County Library - Towson Branch Rural Information Center/ National Agricultural Library MAINE SBDC -- E. Maine Development Corporation MICHIGAN Ferris State University -- SBDC MINNESOTA Minnesota Project Innovation, Inc. MISSOURI Ewing Marion Kauffman Foundation St. Louis Regional Commerce and Growth Association NEW MEXICO WESST Corp (Women Economic Self-Sufficiency Team Corp) NORTH CAROLINA Council for Entrepreneurial Development N. Carolina Small Business Technology and Development Center NORTH DAKOTA Lake Agassiz Regional Council North Dakota Economic Development & Finance (ED & F) Women's Business Institute OHIO Cleveland Public Library Columbus Metropolitan Library Ohio One-Stop Business Permit Center Thomas Edison Technology Centers PENNSYLVANIA Ben Franklin Technology Center of Western Pennsylvania Enterprise Corporation of Pittsburgh Manufacturing Technology IRC (MANTEC) SEDA-COG (Susquehanna Economic Development Association) Southwestern Pennsylvania Industrial Resource Center (SPIRC) RHODE ISLAND Rhode Island SBDC SOUTH CAROLINA JEDA (Jobs-Economic Development Authority) SOUTH DAKOTA High Plains Center for Technology TENNESSEE The Public Library of Nashville and Davidson County TEXAS Collin County SBDC Dallas -- SBDC Heart of Texas Business Resource Center & McLennan Community College SBDC International Business Center SBDC Trinity Valley Community College -- SBDC VIRGINIA SBDC George Mason University UTAH Wayne Brown Institute WASHINGTON STATE Export Assistance Center of Washington, PNEAP (Pacific Northwest Export Assistance Project) Division Office of Economic Development Seattle Public Library Seattle Vocational Institute Small Business Administration -- Seattle District Office Urban Enterprise Center (UEC), a special program of the Greater Seattle Chamber of Commerce Washington Marketplace, State of Washington Community Trade & Economic Development ***************************************************************** ORGANIZATION: Arizona Business Connection ADDRESS: Department of Commerce Building D Phoenix, AZ 85012 CONTACT: Joe Dean, Director TELEPHONE: 602-280-1480 800-542-5684 FAX: 602-280-1339 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Providing information, assistance, and referral to anyone wishing to start, expand, or relocate a business to Arizona. A one-stop service for the state of Arizona. INFORMATION SERVICES: Provide a free custom packet of material for anyone requesting it, select from over 2,000 items on file (information on licensing, financing, city, county, state requirements -- whatever is needed to operate a business in Arizona). AREAS OF INTEREST: Seek to put people in touch with programs. HOLDINGS: N/A LIMITATIONS: None. PUBLICATIONS: N/A SOURCES OF FUNDING: Arizona Department of Commerce. NUMBER OF STAFF: 8 full-time, no part-time, no volunteers. FOUNDED: October 1990 CLIENTELE: 60% start-up, 25% relocates, 15% businesses in expansion. GEOGRAPHIC SERVICE AREA: Arizona. IMPACT ON REGION: Track number of contacts received (over 2,000 a month). ORGANIZATION: Phoenix Public Library Business & Sciences Department ADDRESS: 12 E. McDowell Road Phoenix, AZ 85004 CONTACT: Linda Holman Bentley, EDIC Project Teresa P. Landers, Business & Science Dept. TELEPHONE: 602-261-8667 or 602-262-6534 FAX: 602-261-8751 E-MAIL: [email protected] [email protected] DESCRIPTION OF ORGANIZATION: A public library. INFORMATION SERVICES: Online searching - DIALOG, DataTimes, Datastar, access to Arizona Automated Vendor Inquiry Service. AREAS OF INTEREST: 1. EDIC - Economic Development Information Center (includes outreach, business breakfasts, strong collection - emphasis on resources for starting a small business). 2. Foundations & Grants Regional Resource Center. 3. Career Center. HOLDINGS: CD-ROM's: Coin, Futuretest, Psychlit, Prospectors Choice, Patent Bible, Statistical Notesfile. Compact Discs: Worldscope, ABI/Inform, Infotrac - Business File, Magazine Index, Newspaper Index, Mitchell on Demand. National Trade Databank, Census on CD, NESE (National Economic, Social, and Environmental Data), CACI Demographics, MilSpecs, Martindale-Hubbell Law Directory, Dataquick Real Estate, Marcive, Health Reference Center. LIMITATIONS: None. PUBLICATIONS: Pathfinders: Standards & Specifications, Law & Regulations, Referrals, Industry Information, Small Business Information, Government Information, Computerized Information Services, Foundations and Grants, Company Information. Brochures: Tradenames & Trademarks, Patent Searching, Career Center, EDIC. SOURCES OF FUNDING: City of Phoenix. NUMBER OF STAFF: System-wide Library - 176 full-time, 103 part-time, 150 volunteers. Business & Science Dept. - 11 full-time, 5 part-time, 5 volunteers. FOUNDED: 1986 CLIENTELE: Approximately 25% on-going and 75% start-up. GEOGRAPHIC SERVICE AREA: Metropolitan Phoenix. IMPACT ON REGION: Number of people served = 983,400 Measurement - Currently business customers are served alongside all other business, science, and social science customers. They estimated half the questions they receive are business related which equates to roughly 100,000 inquiries per year or 280 per day. They are moving to a new facility next year where the Business Library will be its own service point and measurement will be easier. Most measurement now is anecdotal - a satisfied user comes back and tells them he/she started a business, got a patent, made a profitable investment, etc. based on information/research at the library. They get a lot of referrals from the state Department of Commerce, Arizona State University, and neighboring communities. ORGANIZATION: The Small Business Advancement National Center ADDRESS: University of Central Arkansas College of Business Administration UCA Box 5018 201 Donaghey Avenue Conway, AR 72035-0001 CONTACT: Dr. Don B. Bradley, Executive Director TELEPHONE: 501-450-5300 FAX: 501-450-5360 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: The Center's purpose is to gather information on small business, entrepreneurship, international small business, and collegiate programs as well as provide research on these subjects. This information is then made available to small business researchers, educators, government, associations, small business owners, entrepreneurs, and to those who provide assistance to small businesses. Housed at the National Center are: the Small Business Advancement Network, Small Business Institute National Data Center, Small Business National Training Network, Small Business Center, and International Exchange Program. INFORMATION SERVICES: The National Center is the largest electronic research database in the world in the area of small business and entrepreneurship. Large collections of small business research data; software that will produce cash flow reports, profit/loss statements, a business plan, and calculate the probability of obtaining a small business loan; and industry profiles can be downloaded to the user's computer. Houses databases on Small Business Institute (SBI) directors, SBI schools, SBA offices, U.S. Congress, Congressional staffers, SCORE offices, SBDC offices, and a database matching businesses in foreign countries to those in the U.S. AREAS OF INTEREST: Training in 32 states, Washington, DC, and Puerto Rico, with SBI program in all 50 states. HOLDINGS: Videos, CD-ROMs and holdings at the University of Central Arkansas Torreyson Library are made available upon request. LIMITATIONS: Only restriction is a financial limitation. Will help all they can within their financial limits. PUBLICATIONS: Newsletter and brochure. SOURCES OF FUNDING: SBA, state of Arkansas, funding from Southwestern Bell ($6,000 grant), some private money. NUMBER OF STAFF: 6 full-time, 4 student workers, 100-150 volunteers on an off-and- on basis. FOUNDED: May 1990 CLIENTELE: Provide information to people who counsel small business (SBA, SCORE, SBI, SBDC, and other governmental agencies). The majority (80%) are in business and seeking to improve their business. The other (20%) are new start-ups. Also provide information, counseling, and training to small businesses nationwide. GEOGRAPHIC SERVICE AREA: United States and its protectorates. Also offer service in 82 different countries via the Internet. IMPACT ON REGION: Small Business Advancement Network is available to millions of users through Internet. Small Business National Training Network has trained over 11,000 small business personnel and entrepreneurs. Small Business Institute Program helps approximately 7,000 businesses yearly with approximately 500 universities participating. ORGANIZATION: University of Colorado Business Advancement Centers (CUBAC) ADDRESS: 3333 Iris Avenue Suite 101 Boulder, CO 80301 CONTACT: Karen Eye, Director TELEPHONE: 303-444-5723 FAX: 303-447-8748 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: To advance economic development in Colorado. INFORMATION SERVICES: Specialize in information services for businesses (technology based companies or manufacturers). Center is an affiliate of NASA's Regional Technology Transfer Center (Mid-Continental Technology Transfer Center). Use NASA's RECON database (space program technology database), DIALOG, free public databases over Internet and direct dial access. Have a network called BRAIN (Business Research and Information Network) -- helps companies identify information and also will conduct additional research for more information and help clients to apply that information. Also have a network of BRAIN associates -- community based programs working with the government (service is accessible from all around the state). AREAS OF INTEREST: Interested primarily in technology development, market assessment, and commercialization. Assisted in the state's first Technology Development Plan (did surveys of companies and manufacturers, needs assessment); organized a statewide planning forum (what the state should do to support technology development); and a training project called Technology Tools for Business Advisors -- wrote material for local business advisors to help them identify when technology would be an appropriate solution. HOLDINGS: LIMITATIONS: Focus on the state of Colorado. PUBLICATIONS: Brochures, quarterly newsletter focusing on technology resources to help business advisors or economic developers. SOURCES OF FUNDING: Grant from Department of Commerce, Economic Development Administration, matching funds from the university, client fees (cost recovery basis), other contracts. NUMBER OF STAFF: 2 full-time, 1 part-time, no volunteers. FOUNDED: 1978 CLIENTELE: Colorado-based technology related companies or manufacturers that are applying technology. GEOGRAPHIC SERVICE AREA: State of Colorado. IMPACT ON REGION: Track the number of clients they have worked with. ORGANIZATION: International Venture Capital Institute ADDRESS: P.O. Box 1333 Stamford, CT 06904 CONTACT: Carroll A. Greathouse, President TELEPHONE: 203-323-3143 FAX: 203-359-5858 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Mission: To promote entrepreneurship and joint ventures with entrepreneurs and small businesses, with an accentuation on networking and communication. INFORMATION SERVICES: Brochure of services available on request. AREAS OF INTEREST: 1. Entrepreneurship and networking. 2. Business incubators. 3. Assist in the formation and organization of networking organizations domestically and internationally. 4. Involved with African Venture Capital Association (helping to get a venture capital networking system in place). HOLDINGS: Vertical files. LIMITATIONS: The constraints of time. Do some screening, but not restrictive. Try to focus on entrepreneurship and networking for joint ventures. PUBLICATIONS: 1. 1994 Directory of Venture Capital Seed & Early Stage Funds ($29.95) 2. 1994 Directory of Networking Organizations and Other Related Resources ($19.95) 3. The Directory of Business Incubators and Attached University Industrial Parks ($19.95). SOURCES OF FUNDING: Primarily revenues from IVCI publications, conferences, and consulting work. NUMBER OF STAFF: 2 full-time, farm out work to consultants, volunteers on a selected basis. FOUNDED: 1985 CLIENTELE: 1. Entrepreneurs/small businesses looking for funding who have been unsuccessful in locating such funds through conventional sources. 2. Resources for entrepreneurs (lawyers, accountants, consultants, writers of business plans). 3. Investors interested in joint ventures. GEOGRAPHIC SERVICE AREA: Primarily the United States, the Western Hemisphere, and developing nations. IMPACT ON REGION: Entrepreneurial development and the impact on job creation and economic development. ORGANIZATION: S.E. Area Technology Development Center (SEATECH) ADDRESS: 1084 Shennecossett Road Groton, CT 06340 CONTACT: Michael Franklin, Executive Director TELEPHONE: 203-449-8777 FAX: 203-449-9463 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Small business incubator; Business Outreach Center; Economic Development Agency. Private, non-profit organization. INFORMATION SERVICES: Bid matching capabilities for all of their companies; online historical information; db and database matching of companies and product services and capabilities; online services for all federal assistance programs; will have international databases soon. AREAS OF INTEREST: A business service provider for a wide range of businesses. Groton Center has a Marine Science focus. Expansion in Norwich will focus on manufacturing. HOLDINGS: CD-ROMs, vertical files. Extensive computer systems enhancing information technologies. LIMITATIONS: Small business focus -- not exclusive. Geographic limitation -- eastern Connecticut. PUBLICATIONS: Annual report, brochures on programs, newsletter. SOURCES OF FUNDING: Department of Defense, Defense Logistics Agency, Department of Commerce, Economic Development Administration; Connecticut Department of Economic Development; fees; consulting and interest revenues; rentals; other fees for services. NUMBER OF STAFF: 8 full-time, no part-time, many volunteers (board of directors - 100). FOUNDED: 1987 CLIENTELE: All types - start-ups, on-going, existing, defense manufacturers. GEOGRAPHIC SERVICE AREA: Primarily New London County, some programs cover entire state. Each program is different. IMPACT ON REGION: Two goals have been achieved over the past three years: establishment of a strong programmatic infrastructure; and assistance provided was responsible for retention and creation of over 300 jobs. ORGANIZATION: National Association of Women Business Owners ADDRESS: 1377 K Street, NW Suite 637 Washington, DC 20005 CONTACT: Patty Dedominic, President TELEPHONE: 301-608-2590 FAX: 301-608-2596 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The National Association of Women Business Owners (NAWBO), headquartered in Washington, DC, is the only dues-based national organization representing the interests of all women entrepreneurs in all types of businesses. The organization currently has 50 chapters. It is affiliated with Les Femmes Chefs d'Entreprises Mondiales (World Association of Women Entrepreneurs), in 28 countries. NAWBO provides a strong and continuing voice and vision for women business owners within the economic, social and political communities. INFORMATION SERVICES: N/A AREAS OF INTEREST: NAWBO exercises leadership to create a business climate which realizes the integration of values, profits, technology and people. NAWBO views its mission as: * Developing products and services that meet the needs of established women business owners. * Expanding business development opportunities for women business owners. * Impacting public policy through active participation in the political process. * Creating and nurturing leadership skills to move women business owners into positions of influence. * Forming private sector partnerships and coalitions to achieve mutual goals. * Researching and communicating the evolving entrepreneurial models represented in women's businesses. * Expanding its participation in the global economy, building on its strong international relationships. * Supporting the needs of emerging women business owners. HOLDINGS: N/A LIMITATIONS: None. PUBLICATIONS: NAWBOtime - published monthly statement - published quarterly SOURCES OF FUNDING: Dues, non-dues revenue, corporate partners. NUMBER OF STAFF: 3 full-time. FOUNDED: 1974 CLIENTELE: Women entrepreneurs in all types of businesses. GEOGRAPHIC SERVICE AREA: United States. IMPACT ON REGION: N/A ORGANIZATION: National Business Owners Association ADDRESS: 1200 18th Street Suite 500 Washington, DC 20036 CONTACT: J. Drew Hiatt, Executive Vice President TELEPHONE: 202-737-6501 FAX: 202-737-3909 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The NBOA is a non-profit association with an active and rapidly expanding membership. Its philosophy is based on the belief that a vibrant and robust private sector and a strong and competitive free enterprise economy are essential to create and increase economic growth, opportunity, jobs, and prosperity for all Americans. The association's mission is to act as an advocate for small business owners and as a defender of economic liberty and political freedom that embody the spirit of American enterprise. The association is also committed to assisting and fostering the creation, development, and growth of small businesses and helping its members achieve their goals. It offers a wide array of assistance, services, products, and benefits to help its members succeed and prosper. NBOA also serves as an information clearinghouse and as a resource for small business owners and prospective entrepreneurs. INFORMATION SERVICES: Hotline Service to assist members by providing information and advice in the following areas: Tax and Accounting Legal Affairs Government Relations and Information Human Resources Information Management AREAS OF INTEREST: Government Affairs, Education, Membership Services, Membership Benefits. HOLDINGS: Video on "Managing Your Workers' Compensation Costs; "Strategies to Reduce Your Tax Bill in the 90's (annual publication); NBOA Congressional Directory; many special publications throughout the year. LIMITATIONS: Must be a member. PUBLICATIONS: Members receive educational materials and discounted benefits and services (Workers' Compensation Group Plans, Major Medical Hospitalization, Executive/Group Life, Payroll Deduction Employee Benefits). Publish 11 national newsletters that offer tips and techniques for managing businesses more effectively. Newsletter Subject * NBOA Washington Report Legislative and policy issues * NBOA Transportation Report Legislative and policy issues * People Power Employee relations * ARMS Control Safety loss control * Client's Monthly Alert Tax planning aids * Business to Business Insurance and risk management * Family Safety & Health Health and fitness * Business Incorporated Finance management * The Financial Consultant Personal finance * NBOA Executive Review Business management * NBOA Legal Review Legal information SOURCES OF FUNDING: Vast majority of funding comes from membership dues. Additional income comes from the use of their logo and trademark for marketing purposes. NUMBER OF STAFF: There are 2 sites (in Washington, DC and one in Florida) -- 25 full-time employees (total). FOUNDED: 1987 CLIENTELE: Small business owners. GEOGRAPHIC SERVICE AREA: United States. IMPACT ON REGION: Periodic surveys of entire membership for their opinions about the association's service. Also look at whether they are retaining, losing or adding members. Get about 200-300 new members per month. Fastest growing small business trade association. ORGANIZATION: National Federation of Independent Business (NFIB) ADDRESS: 600 Maryland Avenue, SW Suite 700 Washington, DC 20024 CONTACT: Pat Lawry, Librarian TELEPHONE: 202-554-9000 FAX: 202-863-2150 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: NFIB represents small business interests to both federal and state governments. They are not industry specific. Focus on independent small business. NFIB is the largest small business organization. Take their positions by polling their members 6 times a year. INFORMATION SERVICES: Information center uses NEXIS, DIALOG, NEWSNET, DATATIMES, look at bulletin boards, have an online system, Bibliotech, which everyone can access from their desks (catalog system which allows one to attach an ASCII file). AREAS OF INTEREST: Interested in developing grass roots level work amongst small business owners. In health care reform as it affects small business owners, work with groups to solve health care crisis, vehemently opposed to employer mandates. Through the Education Foundation of NFIB they do research on small business issues, work with Dun & Bradstreet on "Best of America Small Business Award" (recognizes excellence in business). HOLDINGS: Primarily vertical files. Have Federal Register on CD-ROM, BNA Human Resources CD, small book collection, about 120 periodicals, most of their holdings focus on small business as an economic issue or legislative issue (health care, labor issues, taxes). LIMITATIONS: Services limited to NFIB employees (some others, depending on the case, can use the library -- reporters, for example). Plan to open library to segments of the public (legislative people and members), but are presently understaffed. PUBLICATIONS: Weekly bibliographies of articles that mention the NFIB, selectively index magazine articles of interest, publish brochure. SOURCES OF FUNDING: Library is funded by NFIB (which is funded by member dues). NUMBER OF STAFF: 3 full-time, no part-time, no volunteers. FOUNDED: 1991 CLIENTELE: Mostly federal lobbyists, media relations people, president of NFIB. GEOGRAPHIC SERVICE AREA: United States (98% of their work is in the Washington, DC area). IMPACT ON REGION: Keep statistics on what they do, conduct interviews to see how useful they've been, ask what they can do better, what else they should do, and what they should stop doing. ORGANIZATION: National Small Business United ADDRESS: 1155 15th Street, NW Suite 710 Washington, DC 20005 CONTACT: John Paul Galles, President TELEPHONE: 202-293-8830 FAX: 202-872-8543 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A private, non-profit, small business advocacy group. Addresses issues ranging from health care reform to tax policy to regulatory concerns. Have 65,000 members nationally, with 20 local, state and regional affiliates. INFORMATION SERVICES: N/A AREAS OF INTEREST: Federal legislation, health care, tax policy, access to capital, regulation and paperwork. HOLDINGS: N/A LIMITATIONS: Membership is $125.00 per year. Open to all small business owners. PUBLICATIONS: Small Business USA, Capitol Focus, Annual Survey of Small and Mid-Size Businesses SOURCES OF FUNDING: Membership dues. NUMBER OF STAFF: 10 full-time. FOUNDED: 1937 CLIENTELE: Small business owners. GEOGRAPHIC SERVICE AREA: United States. IMPACT ON REGION: N/A RECOMMENDED: Council of Regional Executives (member organizations). ORGANIZATION: Georgia Tech Information Services (GTIS) ADDRESS: Georgia Institute of Technology Library & Information Center Atlanta, GA 30332-0900 CONTACT: Miriam Drake, Dean & Director Ann Campbell, GTIS TELEPHONE: 404-894-1790 or 404-894-1775 FAX: 404-894-8190 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: Provide online literature searches and report-ready analyses of results and documents to support searches. Cover scientific, technology, and business information in journals, conference proceedings and reports. Provide preliminary patent and trademarks searches, product liability, and standards identification. INFORMATION SERVICES: DIALOG, DATASTAR, STN, BRS, LEXIS/NEXIS, access to all major databases and database services. AREAS OF INTEREST: Science, technology, and business. Perform extended analysis and report writing on request. HOLDINGS: CD-ROMS: National Trade Databank, Summary tape census files (including population and housing), TIGER Files, Compact Disclosure, patent and trademark databases. LIMITATIONS: Billed for online services and researcher time. Fees for document delivery. PUBLICATIONS: Brochure listing services and pricing. SOURCES OF FUNDING: Work on a cost-recovery basis. NUMBER OF STAFF: 2 full-time research specialists; 3 or 4 additional support people. No part-time or volunteers. FOUNDED: 1976 CLIENTELE: Small to large businesses with technology, engineering, business or marketing information needs. GEOGRAPHIC SERVICE AREA: Primarily southeastern U.S., but receive requests from all parts of the country. IMPACT ON REGION: Measure impact by number of clients served, revenue generated, and user surveys. ORGANIZATION: Business Action Center State of Hawaii, Dept. of Business, Economic Development and Tourism ADDRESS: 1130 N. Nimitz Highway Suite A-254 Honolulu, HI 96817 CONTACT: Milton Kwock, Manager, Business Action Center Tom Smyth, Division Head, Business Support Division TELEPHONE: 808-586-2545 FAX: 808-586-2544 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: To promote and nurture small business development in the state of Hawaii by facilitating the licensing and permit process. Also serves as an information and referral service. INFORMATION SERVICES: Provide services by phone, in person, through the mail, or by fax. AREAS OF INTEREST: Focus on making it easier for people starting, expanding or locating business to the state of Hawaii to obtain licenses and permits. Also conducts outreach programs at universities, high schools and other business organizations. Sister organization, the Business Information Service, deals with the programmatic part of starting a business. HOLDINGS: Vertical files. LIMITATIONS: Walk-ins limited to the island of Oahu. Neighbor islands assisted by telephone, mail and fax. Limited to state business licensing. PUBLICATIONS: "Starting a Business in Hawaii," "Hawaii's Business Regulations: A Summary," "A Checklist for Employers in Hawaii,"A Checklist for Home-based businesses," "A Checklist for Retailers," publications on marketing and selling to the federal, state and county governments in Hawaii, "Hawaii Exporter Basic Guide," and information flyers. SOURCES OF FUNDING: State general funds. NUMBER OF STAFF: 5 full-time, no part-time, no volunteers. FOUNDED: April 1989 CLIENTELE: 50% start-up, 25% general inquiry, 25% existing businesses doing additional licensing. GEOGRAPHIC SERVICE AREA: State of Hawaii. IMPACT ON REGION: Measure the number of clients they assist (in person or by telephone), the number of license and permit applications they process, and the number of informational start-up packets they mail out. RECOMMENDED: 1. Hawaii State Dept. of Business, Economic Development & Tourism Government Marketing Assistance Program Grosvenor Center, Mauka Tower 737 Bishop Street, Suite 1900 Honolulu, Hawaii 96813 Phone: (808) 586-2600 Attention: Larry Nelson, Business Information Services Coordinator Industry Promotion Division Product & Services Promotion Branch Grosvenor Center, Mauka Tower 737 Bishop Street, Suite 1900 Honolulu, Hawaii 96813 Phone: (808) 587-2754 Attention: David Nada, Branch Chief International Business Center of Hawaii City Financial Tower 201 Merchant Street, Suite 1510 Honolulu, Hawaii 96813 Attention: Ann Miller, Program Director Foreign Trade Zone Pier 2, 521 Ala Moana Boulevard Honolulu, Hawaii 96813 Phone: (808) 586-2507 Attention: Paul Kobata, Economic Development Specialist 2. Small Business Development Center Network University of Hawaii at Hilo 523 West Lanikaula Street Hilo, Hawaii 96720-4091 Phone: (808) 933-3515 Attention: Francis Hatstat, Associate State Director 3. U.S. Small Business Administration Service Corps of Retired Executives (SCORE) 300 Ala Moana Boulevard, Suite 2213 Honolulu, Hawaii 96850 Phone: (808) 541-2977 Attention: Jane Sawyer, Assistant District Director for Business Development 4. Chamber of Commerce of Hawaii Small Business Center 1132 Bishop Street, Suite 200 Honolulu, Hawaii 96813 Phone: (808) 545-4388 Attention: James Proctor Jr., Vice President Small Business Services 5. Honolulu Minority Business Development Center Grant Thornton First Hawaiian Tower, Suite 100 Honolulu, Hawaii 96813 Phone: (808) 531-6232 Attention: Kathryn Taff, Project Director ORGANIZATION: Pacific Business Center Program ADDRESS: University of Hawaii, Manoa College of Business Administration 2404 Maile Way, A Tower, Room 413 Honolulu, HI 96822-2223 CONTACT: Angela Williams, Director TELEPHONE: 808-956-6286 FAX: 808-956-6278 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: To help small businesses by utilizing the University of Hawaii faculty and students to provide solutions to enhance the economic diversification and development of new opportunities for businesses. INFORMATION SERVICES: N/A AREAS OF INTEREST: Small scale tourism development, environmentally sustainable economic development, renewable energy. HOLDINGS: N/A LIMITATIONS: Services limited to the Pacific Islands. PUBLICATIONS: Newsletter 6 times a year, annual report, brochure. SOURCES OF FUNDING: U.S. Department of Commerce, Department of the Interior, money from each of the islands they serve, private donations from private sector businesses, fees for services. NUMBER OF STAFF: 8 full-time, 8 part-time paid students, hire faculty and students for various projects (business plan writing, consulting). FOUNDED: April 15, 1984 CLIENTELE: Mostly small businesses with less than 10 employees (primarily in the service industry). GEOGRAPHIC SERVICE AREA: Hawaii, Republic of the Marshall Islands, Federated States of Micronesia, territories of American Samoa and Guam, Commonwealth of the Northern Mariana Islands. IMPACT ON REGION: Number of jobs created, number of businesses they assist. ORGANIZATION: Boise State University - SBDC ADDRESS: 1910 University Drive Boise, ID 83725 CONTACT: Dick B. Miller, Director of Research TELEPHONE: 208-385-1511 FAX: 208-385-3877 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: Mission: To provide direct counseling and training services to individual small businesses in Idaho through a sustained and increasingly effective higher education based network. INFORMATION SERVICES: Through contracts with data centers, the Center provides access to almost all databases, information services, and state and Federal information sources. AREAS OF INTEREST: Entrepreneurship training in the form of a business planning course called "FastTrac." A packaged course of study covering 14 weeks, very structured, end result is a comprehensive business plan. Other services are divided into one-on-one consulting and training programs (non-credit workshops and courses). Workshops (3-4 hours) on special topics. HOLDINGS: Specialized small business libraries are maintained in each of six regional offices. LIMITATIONS: Try to avoid serving big businesses (will do referral work for them), but focus on people who generally can't afford services. PUBLICATIONS: Currently 4 newsletters which will be reduced to 2 (one on general information, one on technology), brochures. SOURCES OF FUNDING: 1/3 federal (through the SBA), 1/3 state, 1/3 local (from institutions of higher education). NUMBER OF STAFF: 6 offices statewide: 18 full-time, 4 part-time, about 60 volunteers, plus student interns. FOUNDED: 1986 CLIENTELE: 40% start-ups, 20% new product ideas (not businesses), 40% existing businesses. GEOGRAPHIC SERVICE AREA: Idaho. IMPACT ON REGION: Operate an evaluation system on all workshops, programs, and clients (quarterly) an participate in National Impact Survey administered by the National Association of SBDC's (a research firm conducts survey). ORGANIZATION: Women's Business Development Center Chicago Institute for Economic Development ADDRESS: 8 S. Michigan Avenue Suite 400 Chicago, IL 60603 CONTACT: Hedy M. Ratner and S. Carol Dougal, Co-Directors TELEPHONE: 312-853-3477 FAX: 312-853-0145 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The WBDC provides technical assistance to women entrepreneurs in starting and expanding their businesses in such areas as management, finance, marketing, government contracting, WBE certification, and entrepreneurship. The WBDC also strives to enhance the climate in which women business owners can prosper through advocacy and major conferences. INFORMATION SERVICES: Paradox database software, HandsNet, CompuServ, Softshare automated federal bid matching database and software system. AREAS OF INTEREST: WBDC Services for Entrepreneurs: * Entrepreneurship Training and Workshops * One-on-One Business Counseling * The Women's Business Finance Program * The Annual Entrepreneurial Woman's Conference and WBDC/Chicago * Sun-Times Forum * The Annual Women's Business and Buyers Mart * Women's Business Enterprise Initiative * Mentor/Protegee Program * National Demonstration Project * Access to the programs of its sister organization, the Chicago Institute for Economic Development * Advocacy HOLDINGS: Videos on small businesses and business planning, VCR, television. LIMITATIONS: Access to training programs is available through scholarships, which the WBDC provides, and through fees. Counseling is available to all current and interested business owners free of charge. Services through the Women's Business Finance Program and Women's Business Enterprise Initiatives are available based on companies' number of years in business. PUBLICATIONS: Brochures, calendar of events, quarterly brochures on training programs, "About Women's Business," published 3 times a year, other promotional materials as needed. SOURCES OF FUNDING: Government agencies, corporations, foundations, and individuals. NUMBER OF STAFF: 12 full-time, 8 part-time. FOUNDED: Founded in 1986 by Co-Directors Hedy M. Ratner and S. Carol Dougal. CLIENTELE: Age of businesses: 48% start-up, 52% on-going. Demographics: 57% minority, 43% majority. Types of businesses: 60% services, 15% construction related, 12% retail, 7% manufacturing, 6% wholesale. GEOGRAPHIC SERVICE AREA: Greater Chicago area, including the following counties: Cook, Lake, McHenry, Boone, Winnebago, DuPage, Kane, DeKalb, Kendall, Will, and Kankakee. IMPACT ON REGION: Have served over 20,000 women in Illinois through government contracting, entrepreneurship training, finance, and all other programs. Through its financial assistance program, the WBDC has helped women-owned businesses obtain approximately $10,000,000 in loans since its establishment in 1986. The WBDC has also helped create 6,000 to 8,000 new jobs in the Chicago area, including those created by new sole proprietors who are now self-employed. ORGANIZATION: Women's Self-Employment Training Project (WSEP) ADDRESS: 20 N. Clark, Fourth Floor Chicago, IL 60602 CONTACT: Connie E. Evans, President TELEPHONE: 312-606-8255 FAX: 312-606-9215 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: WSEP is a non-profit organization serving Chicago's low and moderate-income women. Through a combination of technical assistance, training, loans, support and public policy activities, WSEP helps women start and operate their own small businesses, called "microenterprises." WSEP was the first organization to adapt a Bangladeshi model of group lending to America's urban context. INFORMATION SERVICES: WSEP has created guides to city certification written in lay terms. Customers can come to WSEP's offices and use the binders during business hours. AREAS OF INTEREST: Business development, economic development, welfare reform, asset-building initiatives, self-employment training and development for public aid recipients, micro lending for microenterprises, business networks for women entrepreneurs, economic self-sufficiency. HOLDINGS: "Letting Go" - a video on leaving welfare through self- employment. LIMITATIONS: Limited to low and moderate-income women living in the city of Chicago. PUBLICATIONS: * Illinois Public Aid Policy Barriers and Disincentives to the Self-Employed Initiative of the AFDC Recipient ($8.00). * Preliminary Results of the Independent Business Women: A Demonstration Project in Self-Employment for AFDC Recipients ($14.00). * Final Report on the Independent Business Women Demonstration Program ($20.00). * Group Lending Exchange, January, 1990 Workshop Report ($11.00). * Group Lending Track: Proceedings and Case Studies - October, 1990 Workshop Report ($3.00). * A Report on the Development and First Three Years of the Operation of the Full Circle Fund-- The Grameen Bank Adapted Group Lending Loan Program Model of the Women's Self- Employment Project, Inc. ($10.00). * Letting Go! A Film about Women Transferring from Welfare to Self-Sufficiency (video, $39.95). SOURCES OF FUNDING: Government grants and contracts, foundation and corporate giving, program fees, individual gifts, consulting contracts. NUMBER OF STAFF: 17 full-time, 3 part-time. FOUNDED: 1986 CLIENTELE: 85% African-American, 11% Caucasian, 4% Other. Majority are single heads of households. At least 25% receiving public aid. Majority have household incomes under $18,000. WSEP works with more business start-ups than any other organization in the city. GEOGRAPHIC SERVICE AREA: Chicago area. One program particularly serves the following communities in Chicago: Englewood, Edgewater, Uptown, and Rogers Park. IMPACT ON REGION: Figures for fiscal year 1993: * 110 loans to business, totaling $202,104 * 90 women completing business training programs * 150 women served through the group lending program * Approximately 500 businesses in operation ORGANIZATION: Columbus Enterprise Development Corporation ADDRESS: 420 North Warren Drive Columbus, IN 47203 CONTACT: David Yount, Director TELEPHONE: 812-379-4041 FAX: 812-372-0228 E-MAIL: DESCRIPTION OF ORGANIZATION: Provides small business assistance under three programs: Small Business Development Center, Manufacturing Technology Services, and a Business Incubator. INFORMATION SERVICES: Prodigy, local Internet access. AREAS OF INTEREST: 1. Business Incubator 2. SBDC Program 3. Manufacturing Technology Services Program (MTS) -- field engineering program, help small manufacturers (marketing, troubleshooting, financial assistance) 4. Micro Lending Program -- initiative is underway HOLDINGS: The CEDC has over 150 vertical file entries and more than 600 resources on the subject of small business and entrepreneurship, CD-ROMs, and videos. CD-ROMs Census of Population & Housing 1C 1990 Census of Population & Housing 3A 1990 Census of Population & Housing 3C 1990 Census of Population & Housing: Equal Opportunity 1990 Census of Population & Housing 1A 1990 County Business Patterns 1989-1990 Current Population Survey 1989,90,91 Dialog on Disk Thomas Register 1994 Economic Census 1987 USA Counties 1992 Encyclopedia of Associations Statistical Abstract of the United States 1993 National Trade Data Bank 1994 VIDEOS Clarisworks Made Easy Closing the Deal Creating a Winner: Real Secrets of Successful Marketing Effective Follow-Up How to Deal with Buying Options How to Get a Business Loan Without Signing Your Life Away How to Create a Successful Business Plan How to Really Start Your Own Business How to Succeed in a Home Business How to Write a Winning Business Plan In Business with Macintosh Making Effective Sales Calls Personal Training for Macintosh System 7 Profit Net Raising Capital: How to Finance Your Business Starting a Running Business Successful Sales Relationships Women in Business: Meeting the Challenge LIMITATIONS: None. Although services are geared toward residents of 5 counties that they serve, at no cost. PUBLICATIONS: Information brochures, publish a newsletter on a quarterly basis, annual reports, in process of creating a business resource directory. SOURCES OF FUNDING: Federal funds to support the SBDC, state funds, about $40,000 in the private sector, $35,000 from the city of Columbus, $40,000 from the incubator to the Corporation. NUMBER OF STAFF: 7 full-time, no part-time, volunteers in the form of advisory board members. FOUNDED: Incubator established in 1986 and the Corporation began in 1989 as the umbrella organization. CLIENTELE: 50% start-up and 50% existing business, emphasis on small manufacturers and services. GEOGRAPHIC SERVICE AREA: 5 counties in southcentral Indiana. IMPACT ON REGION: Client surveys, needs assessments with area businesses. RECOMMENDED: 1. Northwest SBDC program -- hosted by Northwest Indiana Forum, Jeanine Holcomb, Director, 219-942-3496. 2. SBDC - Indianapolis, Steve Thrash, Statewide Director of SBDCs, 317-264-6871. ORGANIZATION: Eastside Community Investments, Inc. ADDRESS: 26 North Arsenal Avenue Indianapolis, IN 46201 CONTACT: Dennis West, President TELEPHONE: 317-637-7300 FAX: 317-637-7581 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The mission of Eastside Community Investments, Inc. (ECI) is to invest in improving the quality of life for our community. ECI attracts private investment and equips families to become participants in the private economy. ECI works to build assets and a strong community for its families, individuals and institutions. It pursues its mission by making investments in people, buildings, land and industry. These investments are directed toward increasing wealth and building a stronger community. INFORMATION SERVICES: N/A AREAS OF INTEREST: * Initiated classes to teach the development of business plans leading to investments by ECI, through the Self-Employment Loan Fund program. * Developed a 40 acre industrial park (home to 28 businesses). * Invested over $1,000,000 through a Small Business Investment Company, Circle Ventures. * Established a Revolving Loan Fund (capitalized at $800,000) which is investing in small businesses. * Developed the cottage industry of child care into a cooperative of nine family day care businesses. HOLDINGS: N/A LIMITATIONS: Special consideration given to low-income residents of the near east side of Indianapolis. PUBLICATIONS: Brochures, and a quarterly update and annual report. SOURCES OF FUNDING: Grants from local and national religious and philanthropic organizations; government grants; contributions from individuals, businesses and institutions; development fees. NUMBER OF STAFF: 51 full-time. FOUNDED: 1976 CLIENTELE: Residents of the near east side community in Indianapolis. GEOGRAPHIC SERVICE AREA: Highland-Brodeside area (Washington St. on south; I-70 on north; I-65 on west; Sherman Drive on east. IMPACT ON REGION: ECI touches the lives of 1000 residents of the near east side of Indianapolis daily. They are neighbors who own homes, rent homes, borrow from our loan funds, use the services of our family day care homes, our education or training programs, or our employees. ORGANIZATION: Entrepreneur Business Center ADDRESS: 55 S. State Avenue Indianapolis, IN 46201 CONTACT: John Griffin, EBC Manager TELEPHONE: 317-236-0143 FAX: 317-236-0145 E-MAIL: Contact John Griffin or Bob Engle via Batorlink e-mail of National Business Incubation Association. DESCRIPTION OF ORGANIZATION: Created to foster the development and success of small and emerging businesses in Indianapolis. INFORMATION SERVICES: Batorlink - worldwide e-mail system with access to various services (Dunham Bradstreet, bulletin boards for incubator managers, for example). Available at EBC through National Business Incubation Association. AREAS OF INTEREST: Have a program at incubator at least once a month - programs on a variety of business related issues for smaller businesses (for example, "Basics of Personnel for Small and New Businesses," "Voice Mail, Pagers, and Current Communications Technology," "Venture Capital and Other Sources of Financing," "Tax Planning," and "How to Sell to the Government"). HOLDINGS: 10 minute video, "Small Business Incubators," produced by SBA and Coopers & Lybrand. LIMITATIONS: None. Work with both prospective and current tenants. PUBLICATIONS: Periodic newsletter (have done 3 to date). SOURCES OF FUNDING: Privately owned. NUMBER OF STAFF: 1 1/2 full-time, the rest are self-employed, advisory board works on a volunteer basis. FOUNDED: May 1993 CLIENTELE: Presently working with 50 companies. Half are in the service industry (1/3 of these are in computer related fields, 1/3 in marketing, 1/3 other), the other half are manufacturers, wholesalers, and distributors. GEOGRAPHIC SERVICE AREA: Greater Indianapolis area. IMPACT ON REGION: Initially, focus on growth in the number of tenants. Ultimately, focus on their employment figures and growth of revenue. ORGANIZATION: Indianapolis Construction Alliance ADDRESS: SBDC 342 North Senate Avenue Indianapolis, IN 46204-1744 CONTACT: Elena Looper TELEPHONE: 317-261-3010 FAX: 317-261-3053 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: Mission is to increase the capacity and competitiveness of small minority and women owned businesses in construction trades and construction related areas by (1) providing tools through training and management and technical assistance to increase the quality of their business structure; and (2) to provide the structure through networking and contracting opportunities to increase the quantity of work available to them. INFORMATION SERVICES: FAXBACK SYSTEM lists contract opportunities, 24 hours a day, 7 days a week AREAS OF INTEREST: Training is designed for growth management. Provide a general overview of the whole construction program (how to bid, how to manage a field operation), offer an ongoing series of courses (finances, construction accounting, construction law). HOLDINGS: N/A LIMITATIONS: None. Services are free. PUBLICATIONS: Monthly newsletter. SOURCES OF FUNDING: Start-up money from the city of Indianapolis, in July will receive a grant from the state, some private sector funds, in kind contributions. NUMBER OF STAFF: 1 full-time, volunteers, and in kind services from the SBDC. FOUNDED: 1993. By January 2, 1994 had 178 people registered. CLIENTELE: Are groups of memberships in the alliance (banks, attorneys, constituent members, insurance companies). GEOGRAPHIC SERVICE AREA: Indianapolis and surrounding counties. Also, anyone doing business in the city. IMPACT ON REGION: Number of contracts generated, dollar amounts of contracts, will do an impact survey but haven't been in operation long enough to do one to date. RECOMMENDED: 1. NY/NJ Regional Alliance 212-435-6187 ORGANIZATION: Indianapolis Regional SBDC ADDRESS: 342 N. Senate Avenue Indianapolis, IN 46204-1708 CONTACT: Tim Tichenor TELEPHONE: 317-261-3030 FAX: 317-261-3053 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: MISSION: To stimulate the economic development of the Indianapolis regional community by providing business management and technical assistance, business training, and special programming to existing, emerging, and new businesses. INFORMATION SERVICES: The center is university-based and electronically connected to the IUPI library. Have access to the Internet which gives them a whole host of sources -- access to business and technical data (Infotrac, DIALOG). Statewide network hosts 24-hour FAXBACK retrieval system online which provides access to information on business-related topics. AREAS OF INTEREST: Have many programs. One is the International Business and Trade Center (joint venture with Dept. of Commerce, Indiana State Dept. of Commerce and other private sector partners) -- goal is to provide assistance to existing manufacturers that are developing from a new-to-export strategy to a proactive strategy. The Center helps in planning for international expansion in 3 areas by accessing and developing three areas: 1. Management commitment 2. Financial resources 3. Product readiness The second program is the Indianapolis Construction Alliance. This is geared toward building the capacity of minority, women and small disadvantaged businesses in the construction, trade, and construction-related areas. Components of the Alliance: 1. Training Program (12-week intensive courses) 2. Financing, Insurance, and Bonding Programs 3. Networking Component (helps get access to contracts) 4. Mentor-Protege Program 5. Loan Executive Program (general contractor loans personnel to a small company) HOLDINGS: CD-ROMs on their network, Thomas Register, National Trade Databank, US census material. LIMITATIONS: Any business with less than 500 employees has access to their free services. PUBLICATIONS: Newsletters and brochures are in the works. Plan to use the FAXBACK system to get their information on programs out to clientele. SOURCES OF FUNDING: U.S. Small Business Administration, city of Indianapolis, IUPUI, multiple private sector contributions. NUMBER OF STAFF: 5 full-time counselors, 1 full-time office administrator, have students who do data entry, about 50 active private sector volunteers (do more than just administrative tasks, actually meet and work with clients). FOUNDED: Established within the university in 1988. CLIENTELE: 63% are existing companies, the rest are start-ups, (12% are in the manufacturing business). GEOGRAPHIC SERVICE AREA: Central Indiana. IMPACT ON REGION: Judged on the economic impact on the community. Do impact survey. Latest results for 1993, based on 22% client respond rate over 10 million dollars generated through sales increase, job creation, job retention, capital investment, and contract procurement. ORGANIZATION: Northeast Indiana Business Assistance Corporation -- SBDC ADDRESS: 1830 Wayne Trace Fort Wayne, IN 46803 CONTACT: Cheri Becker TELEPHONE: 219-426-0040 FAX: 219-424-0024 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: MISSION: "To reduce unemployment, increase competitiveness, create self-employment opportunity, and to encourage economic revitalization in Northeast Indiana." VISION: "NIBAC will provide the leadership necessary to forge partnerships among northeast Indiana communities and business assistance organizations to create economic growth among new and existing businesses. INFORMATION SERVICES: HANDSNET Database (information about other community activities), part of EDIN Network (economic development and information network), PC Globe in the Export Assistance Center, National Trade Databank, census information database, technology transfer network under MTS program, Permit Assistance Database. AREAS OF INTEREST: 1. SBDC Mission Statement: "To increase the rate of successful new business formation, and contribute to the growth and prosperity of existing Indiana business. Providing for management and technical assistance needs of new and emerging small businesses through in-depth counseling, training, and referral services, delivered via a network of regional centers and satellite offices." 2. Manufacturing Technology Services Mission Statement: "The Manufacturing Technology Services program will educate manufacturers and their employees to increase the skill level of northeast Indiana's work force and to increase the competitiveness of those manufacturers." 3. TQM Network Mission Statement: "The Northeast Indiana Total Quality Management Network will provide area wide leadership of quality, actively promote quality improvement and act as a catalyst so that all organizations, communities, and individuals in the area become more successful." 4. TQM Network Vision Statement: "Northeast Indiana will become known internationally in the business and educational communities for the quality of it's products, services, people and work life." 5. Export Assistance Center: "The Export Assistance Center will promote export of goods and services from the United States, to assist export motivated and capable firms to realize their export potential by providing individualized counseling and advice; overseas market insight information; and relevant overseas promotional activities. 6. Supplier Quality Network: "To form a learning network and share the quality systems, knowledge, methodologies, and manufacturing systems that member companies use to reduce costs and continue to improve their products, services and operating performance." 2 sub-programs: 1) Minority Business Outreach (help minority businesses in record keeping, accounting) 2) Partnership with urban enterprise zone and Fort Wayne Housing Authority to identify those who want to be self-employed, provide 80 hours of training, hope is that they'll incubate these businesses off-site and will eventually become self-sufficient. HOLDINGS: Federal Register, Commerce Business Daily, Harris Directory on disc. LIMITATIONS: None. Most services are free. PUBLICATIONS: TQM newsletter, Tri-fold, annual report, news releases. SOURCES OF FUNDING: Federal, state and municipal funds, businesses interested in economic development, and some grants. NUMBER OF STAFF: 6 full-time, no part-time, 13 member advisory board for SBDC, TQM Network steering committee, 12 member advisory board for Manufacturing Technology Services Program. FOUNDED: June of 1987 CLIENTELE: Small businesses as defined by the federal government (500 or less employees), activities are 60% start-up and 40% existing and on-going client base. GEOGRAPHIC SERVICE AREA: 9 counties in northeast Indiana: Adams, Allen, Dekalb, Huntington, LaGrange, Noble, Steuben, Wells, and Whitley. IMPACT ON REGION: Conduct client survey and impact survey. Statistics from the Impact Survey (Jan. 1990-93): * 960 businesses had started up * Created 604 full-time jobs, 732 part-time jobs, resulted in over $2.3 million in new business investment * 756 jobs saved * The addition of 288 full-time jobs in existing businesses, 52 part-time jobs * Existing business new investment was over $1.5 million ORGANIZATION: Business and Industry Technical Assistance Center (BITAC) Hazard Community College ADDRESS: 601 Main Street Hazard, KY 41701 CONTACT: Charles Simpson, Director TELEPHONE: 606-439-5856 FAX: 606-439-1808 E-Mail: Down at the moment DESCRIPTION OF ORGANIZATION: Center started as a pilot project with the philosophy of job creation through entrepreneurial training. INFORMATION SERVICES: Electronic bid board -- clients can bid on both federal and state proposals, telecommunications equipment (can receive satellite programming), computer center, Computer Institute Program (emphasis on how to use computers for one's business -- marketing, for example, not just Wordperfect), large meeting rooms (brand new center in downtown area). AREAS OF INTEREST: 1. Entrepreneurial Training Programs. 2. Other Training Programs -- programs designed for a particular job that the community has expressed a need for (for example, psychiatric technical training program, hospitality training program). 3. Consulting/Counseling Services -- 1200 hours of counseling per year at no charge, business plan developing to licensing. 4. Workshops -- hands on, offer 30 per year (cash flow, shoplifting, bag checking). 5. Networking -- partnership program, have a network of 82 partners, try to combine all the different resources to maximize their service. HOLDINGS: Business library with books, reference materials, and videos. LIMITATIONS: None. PUBLICATIONS: Brochures about entrepreneurial training program, and general brochure about the center, Chamber of Commerce is housed in BITAC so they offer various publications. SOURCES OF FUNDING: Seed money from University of Kentucky Community College, the city of Hazard, tuition from some programs, some grant money. NUMBER OF STAFF: 8 full-time, over 10 part-time, SCORE/ACE volunteers (chapter operates out of BITAC). FOUNDED: 1986 CLIENTELE: Mostly dislocated workers seeking to make a transition in their lives, also work with on-going businesses. GEOGRAPHIC SERVICE AREA: 8 counties in Kentucky (in 1992 two more independent centers were launched in Kentucky, is a bill to start 11 more centers in the state), also do some work in West Virginia (plan to start centers there as well). IMPACT ON REGION: Measured by the number of businesses started per year, by the dollar impact of businesses started, number of clients served, number of workshops and training programs and the number of participants. ORGANIZATION: Evangeline Economic Planning District ADDRESS: 501 St. John Street P.O. Box 90070 Lafayette, LA 70509 CONTACT: Layton J. Miller, Executive Director TELEPHONE: 318-233-3215 FAX: 318-233-6122 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Provides long-range economic development, comprehensive and special project planning, technical assistance and regional program administration for the municipal and parish governments in its eight parish area. INFORMATION SERVICES: Census Data Center Affiliate; technical assistance for State business incentive programs; site specific demographics; various planning documents and studies; geographic information system (GIS) services. AREAS OF INTEREST: Administer regional programs for the benefit of the member governments and citizens; counsel individuals who want to expand their business or go into business; operate a small business revolving loan program; provide technical assistance; support community development, economic development, industry inducement, industry retention, and import/export trade opportunities; administer a JTPA 55+ Older Worker Program. HOLDINGS: None. LIMITATIONS: Within eight-parish district. PUBLICATIONS: Maintain District Overall Economic Development Program, published "Hurricane Andrew -- A Strategy for Economic Recovery"; Industrial Park listings, numerous parish and municipal planning documents; Coastal Zone Management studies, and others. SOURCES OF FUNDING: Membership dues from parish councils/police juries and municipalities, planning grant from EDA, and administrative funds from various programs operated on behalf of our member governments. NUMBER OF STAFF: 10 full-time, no part-time, no volunteers. FOUNDED: 1967 CLIENTELE: Elected officials, consultants, engineers, school officials, private citizens, citizen groups, non-profit community agencies, State and Federal officials, and businesses. GEOGRAPHIC SERVICE AREA: Southcentral Louisiana comprising of the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Landry, St. Martin, St. Mary, and Vermillion. IMPACT ON REGION: Provide crucial support services and information for the activities of member governments, local economic developers, businesses, community agencies, and citizens. ORGANIZATION: Louisiana Capital Certified Development Company, Inc. ADDRESS: P.O. Box 3802 Lafayette, LA 70502 CONTACT: Al Hodge TELEPHONE: 318-234-2977 FAX: 318-234-3009 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Louisiana Capital, a private, non-profit corporation, through a public/private partnership between participating lenders and the United States Small Business Administration, offers small businesses long term fixed asset financing through the SBA 504 Loan Program. INFORMATION SERVICES: N/A AREAS OF INTEREST: SBA 504 Loan Program, SBA 7A Loan Program. HOLDINGS: N/A LIMITATIONS: Most healthy, expanding businesses qualify for consideration if Net Worth of the company and affiliates is $6 million or less and Net Income over the previous two years has averaged less than $2 million. Expansion and start-up projects which create jobs and involve the purchase of fixed assets such as land and building or construction, and fixed machinery and equipment can be considered. PUBLICATIONS: Brochures, quarterly newsletter, "Capital Solutions." SOURCES OF FUNDING: SBA 504 origination and servicing fees, corporate and governmental contributions. NUMBER OF STAFF: 4 full-time. FOUNDED: August 15, 1983 as Lafayette Centre Certified Development Company, Inc. CLIENTELE: Healthy, expanding businesses. GEOGRAPHIC SERVICE AREA: The following 8 parishes of Louisiana: Acadia, St. Mary, Vermilion, Evangeline, Iberia, Lafayette, St. Landry, St. Martin. IMPACT ON REGION: Number of jobs created by the program. During FYE 1993, Louisiana Capital was responsible for the creation of over 400 jobs available to our local residents. ORGANIZATION: Louisiana SBDC ADDRESS: ADM 2-57 Northeast Louisiana University Monroe, LA 71209-6435 CONTACT: Dr. John Baker, State Director TELEPHONE: 318-342-5506 FAX: 318-342-5510 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The Louisiana Small Business Development Center (LSBDC) is a program designed to coordinate the specialized management and technical assistance needs of the small business community throughout Louisiana. The LSBDC is comprised of fourteen centers located throughout the state. The Louisiana SBDC links the resources of its consortium members with those of local, state, and federal agencies and the private sector. These resources are utilized to assist small businesses in areas which promote growth, expansion, innovation, increased productivity, and management improvement. INFORMATION SERVICES: Louisiana Electronic Assistance Program (LEAP) - a computerized bulletin board and database system aimed at meeting the business and economic development information needs of the state. Funded through LSBDC (contact Dr. Jerry Wall, 318-342-1215). AREAS OF INTEREST: 1. LEAP 2. International Trade Center at the University of New Orleans - provides assistance to people who want to export, import, and/or invest. Coordinate and conduct continuing education programs and offer special programs for women, veterans, and inventors on an as needed basis. Provide one-to-one counseling. Other objectives include: * Economic diversification, growth, and innovation through increased small business start-ups and expansion programs. * Managerial efficiency in functional areas such as marketing, finance, personnel, and production. * Expansion of exporting opportunities. * Assistance to economically and socially disadvantaged persons. HOLDINGS: Resource library containing reading material on starting and managing a small business. Statistical information for use by potential and existing small business managers for planning and controlling their small business. LIMITATIONS: Serve Louisiana small businesses or anyone who wants to go into business in the state. PUBLICATIONS: Quarterly newsletter, brochures. SOURCES OF FUNDING: 40-45% funded by SBA, matched by state dollars, some university money. NUMBER OF STAFF: 30 full-time, 17 part-time, 60 volunteers (around the state). FOUNDED: July 1983 CLIENTELE: 40% start-up, 60% on-going. GEOGRAPHIC SERVICE AREA: Louisiana. IMPACT ON REGION: Number of jobs created, amount of money returned to the economy, look at how many people come to counseling and training sessions, and survey clients annually. RECOMMENDED 1. All SBDC's in the country. 2. Business Opportunities Center, LSU in Baton Rouge, LA contact: Charlie D'Agostino ORGANIZATION: Baltimore County Library - Towson Branch ADDRESS: 320 York Road Towson, MD 21204 CONTACT: Kathleen Reif, Coordinator of Marketing and Programming TELEPHONE: 410-887-6166 FAX: 410-887-6103 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: A public library with 15 outlets. INFORMATION SERVICES: There is a department in the library called The Clearinghouse (not accessible to the public), but has access to Internet and DIALOG. Also, can access Sailor, Maryland's on-line retrieval system. AREAS OF INTEREST: A "Small Business Matters" section exists in 3 branch libraries (one in central, eastern and western Baltimore County). Established to help people who want to start and/or manage a small business. Have book lists and a 60 page directory (now in its 5th edition) of agencies that help start-ups. Updated every 18 months. Receive funding for this from First National Bank and Maryland National Bank. Periodic presentations (as part of a SCORE workshop) given on how to use the resources in the library. HOLDINGS: Many books, magazines, newspapers, and audio and video cassettes. SBA videos on how to start a small business; CD-ROM Lan in Towson -- Morningstar; financial databases. LIMITATIONS: Off-site access to the library not yet available. PUBLICATIONS: Booklists, directories and flyers. SOURCES OF FUNDING: Began with Federal LSCA funding, now local funding. NUMBER OF STAFF: 3 library branches (staff and support department) -- exact number unknown.A SCORE volunteer comes to three libraries for an hour each week and answers questions on managing a small business. No appointment needed. FOUNDED: The library started in 1949 as a county-wide system. The Small Business Matters Centers began in 1987. CLIENTELE: Diverse ethnic groups; persons with lower income levels. GEOGRAPHIC SERVICE AREA: Baltimore County (600 square miles). IMPACT ON REGION: Measure: 1. Circulation per resident 18 per capita circulation (= 18 items per person over a year). 2. Turnover rate -- number of times an item is checked out small business items have a higher than average turnover rate (average is about 7 times for a 3 week loan period), small business items average a rate of 9-10 times per year. It's a highly used collection. 3. Replacement need (lost, stolen, or damaged) -- all these factors indicate a certain item is used a lot. RECOMMENDED: 1. SBDC's 2. Baltimore County Chamber of Commerce 3. SCORE ORGANIZATION: Rural Information Center/National Agricultural Library ADDRESS: National Agricultural Library 10301 Baltimore Blvd. Room 304 Beltsville, MD 20705-2351 CONTACT: Patricia L. John, Coordinator TELEPHONE: 301-504-5372 1-800-633-7701 FAX: 301-504-5181 E-MAIL: [email protected] NAL bulletin board (RIC/RICHS Conference) 1-301-504-6510 DESCRIPTION OF ORGANIZATION: RIC is a joint project of the Extension Service and the National Agricultural Library (NAL). RIC provides information and referral services to local government officials, community organizations, health professionals and organizations, cooperatives, libraries, businesses, and rural citizens working to maintain the vitality of America's rural areas. The Center combines the technical, subject-matter expertise of Extension's nationwide educational network with the information specialists and resources of the world's foremost agricultural library. INFORMATION SERVICES: DIALOG, LOGIN, FAPRS (Federal Assistance Program Retrieval System, database of federal funding services). Perform brief database searches on requested topics on a complimentary basis. Refer users to organizations or experts in field who can provide additional information. AREAS OF INTEREST: Process broad array of general information and funding information requests (for example, small business attraction, retention and expansion, technology transfer to rural areas, health programs and services). Identify current USDA and DHHS research and Cooperative Extension System Programs. HOLDINGS: Have access to entire NAL collection. LIMITATIONS: Perform brief literature searches on a complimentary basis, and exhaustive searches on a cost-recovery basis. PUBLICATIONS: 1. QB (Quick Bibliography on a specific rural topic). 2. Rural Information Center Publication Series titles (annotated bibliography with other contacts listed, funding sources, newsletters). RIC publications cover Economic Development Viability; Health Services; Leadership, Public Decisions, and Community Change; The Quality of Urban/Rural Life and Natural Resources; Local Government Viability. SOURCES OF FUNDING: USDA, Rural Development Administration, Forest Service, NAL, U.S. Department of Health and Human Services Office of Rural Health Policy. NUMBER OF STAFF: 9 full-time, 3 part-time. FOUNDED: 1987 CLIENTELE: Varies. (Congress, federal agencies, state and local governments, extension services, community development organizations, health care providers, health care industry in general, educational institutions, libraries, non-profit groups, businesses, and individuals). GEOGRAPHIC SERVICE AREA: United States. IMPACT ON REGION: On-line system tracks queries -- do about 4,000 requests a year. ORGANIZATION: SBDC -- E. Maine Development Corporation ADDRESS: One Cumberland Place Suite 300 P.O. Box 2579 Bangor, ME 04402-2579 CONTACT: Ron D. Loyd, Director of Management Assistance TELEPHONE: 207-942-6389 FAX: 207-942-3548 E-MAIL: Not yet (will have Internet connection in 4 months) DESCRIPTION OF ORGANIZATION: The Small Business Development Center provides region-wide comprehensive business assistance to emerging and existing small businesses through the following focused services: * Business diagnosis/analysis * One-on-one counseling * Business research * Trade Shows * Linkage with other economic development organizations. The SBDC is publicly funded and commits to foster employment, profit and economic growth with its clients. INFORMATION SERVICES: University of Maine URSUS system, National SBDC Research Network, Market Development Center at EMDC that matches Federal contracts with Maine businesses. AREAS OF INTEREST: Work closely with EMDC Financial Services Division, the SBA and others to secure loans for clients. Work with SBA, also FMHA, EDA, and State of Maine. HOLDINGS: University of Maine Folger Library is federal depository of government documents and SBDC has access to this. SBDC has their own library of videos from the Inc. Magazine and other sources, also have video and computer operations, have computer Learning Center with two terminals. LIMITATIONS: Services limited to 20 hours for an individual client (in special cases this can be overridden). PUBLICATIONS: None at the SBDC, but at the learning center all SBA publications are available. SOURCES OF FUNDING: Funded by the State of Maine, Small Business Administration and the University of Maine. NUMBER OF STAFF: 2 full-time, 1 part-time, don't use volunteers at this center because of SCORE chapter in Bangor. FOUNDED: 1988 CLIENTELE: Both start-up and established businesses. GEOGRAPHIC SERVICE AREA: 6 counties in Maine (39% of the state geographically). IMPACT ON REGION: Significant impact, functions as clearing house for business and loan information. Referrals from banks, municipalities, state and federal politicians, businesses, etc. Work on an ongoing basis with clients for years. Conduct business education workshops throughout region. In case of layoffs, work with other agencies on crisis basis and later on retraining. ORGANIZATION: Ferris State University -- SBDC ADDRESS: West 115 330 Oak Street Big Rapids, MI 49307-2031 CONTACT: Laura Swenson TELEPHONE: 616-592-3553 1-800-562-9130 FAX: 616-592-3539 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: To provide resources for growth companies and new enterprises linking education, government, business, and industry. INFORMATION SERVICES: Support a discussion list (esbdc - electronic small business development center), center is an extension of the university library, collection can be accessed from anywhere on campus, emphasize the self-help aspect. AREAS OF INTEREST: SBA 504 Program -- success at financing, targeted for growth companies (those in a position to add buildings or equipment, watch companies over time (pre/post loan review), long term measuring of companies' impact; operate Internet discussion lists (esbdc and one for Michigan development partners); Independent Study in Small Business-- students work as lab assistants. HOLDINGS: Main library has CD-ROMs. The SBDC has various databases, software, manuals, videos on "How to Start a Small Business," series on small business (In Search of Excellence), ASBDC/LOTUS/IBM Small Business Learning Center. LIMITATIONS: Only restriction would be timing (i.e. timing it when students are available), is an emphasis on self-help. PUBLICATIONS: Brochures, affiliate offices have their own newsletters and center is frequently mentioned. SOURCES OF FUNDING: Local and federal funding, university support. NUMBER OF STAFF: 1 full-time, 1 part-time, 6 on a contractual basis, 3-4 student interns, some volunteers (hope to get retired faculty and business people). FOUNDED: 1993 CLIENTELE: More start-ups than existing businesses (start-ups require less staff time than do existing companies who may need more staff intensive attention), would like to see a 50-50 ratio of start-up to on-going businesses (concentrate on the 5-20 employee size = $500,000 - $20 million in sales). GEOGRAPHIC SERVICE AREA: Cover about a 10 county area with their affiliate offices. Each center serves its immediate area. Do respond to some requests from outside the general area and work in conjunction with other business development organizations. IMPACT ON REGION: Measure number of clients and number of actual projects that have developed, also jobs created, do a customer satisfaction survey on an annual basis. ORGANIZATION: Minnesota Project Innovation, Inc. ADDRESS: 111 3rd Avenue, S. Suite 100 Minneapolis, MN 55401-2551 CONTACT: Randall Olson, Director TELEPHONE: 612-338-3280 FAX: 612-338-3483 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The mission of Minnesota Project Innovation, Inc., (MPI) is to assist the successful formation and growth of Minnesota small business through: * Maximizing the receipt of federal funds by high technology companies through the Small Business Innovation Research (SBIR) and the Small Business Technology Transfer (STTR) programs. * Providing business development assistance to those technology companies winning SBIR awards. * Defining and facilitating the process for state businesses to obtain technologies developed in federal laboratories. * Assisting businesses in successfully bidding on federal, state and local government contracts, as prime and/or subcontractors. INFORMATION SERVICES: NTIS, DTIC, National Technology Information Center, Business Gold, SBIR- Search (available only to MN businesses), database of all the awards given up to 1992, electronic Commerce Business Daily service, Haystack ON-LINE (Procurement Information). AREAS OF INTEREST: SBIR program -- the oldest program; helps companies at any stage to be successful. Technology Innovation Program -- help companies to identify federal labs. Procurement Program -- helps small businesses to compete for federal, state and county contracts. Conduct workshops on a monthly basis. HOLDINGS: For procurement program have a CD-ROM of federal specs and standards. LIMITATIONS: Must be a Minnesota resident or business. PUBLICATIONS: Publish standard marketing material. SOURCES OF FUNDING: State and federal funds and private donations. NUMBER OF STAFF: 14 full-time, 2 part-time, no volunteers. FOUNDED: 1984 CLIENTELE: SBIR program - the majority are very young companies or not even in business yet. Procurement program - the companies are typically at least 3 years old. Technology Utilization Program - young start-ups and companies that have been in existence for 5-10 years. GEOGRAPHIC SERVICE AREA: Minnesota. IMPACT ON REGION: Track number of jobs created, businesses assisted, and the amount of money coming into the state as a result of their programs, do a qualitative analysis of their programs. Send a questionnaire to the award winners of the SBIR program. RECOMMENDED: 1. Minnesota Technology, Inc. (online service, sponsored by the University of Minnesota) - special program to help small businesses with technology needs and business information. Administered by: Information Services Minnesota Technology, Inc. 400 South First Street, Suite 410 St. Cloud, MN 56301 612-654-5201 2. Metro East Development Partnership 101 Norwest Center East 5th Street St. Paul, MN 55101 612-224-EAST 3. MN Inventors Congress P.O. Box 71 Redwood Falls, MN 56283-0071 1-800-468-3681 (in Minnesota) 507-637-2344 4. Women Ventures 2324 University Avenue Suite 200 St. Paul, MN 55114 612-646-3808 5. Minority Business Development Center 2021 Hennepin Avenue, East Suite LL35 Minneapolis, MN 55413 612-331-5576 6. Minnesota Cooperation Office for Small Business & Job Creation 5001 West 80th Street Bloomington, MN 55407 612-830-1230 7. Metropolitan Economic Development Association 2021 East Hennepin Avenue Suite 370 Minneapolis, MN 55413 612-378-0361 ORGANIZATION: Ewing Marion Kauffman Foundation ADDRESS: 4900 Oak Street Kansas City, MO 64112-2776 CONTACT: Bob Rogers, CEO TELEPHONE: 816-932-1000 FAX: 816-932-1100 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The Ewing Marion Kauffman Foundation is a private operating foundation that focuses on youth development and the growth of entrepreneurship in America. INFORMATION SERVICES: DIALOG, Dow Jones, NEXIS, Youthwire, HandsNet, and SBA. AREAS OF INTEREST: 1. Youth Development: * school-based and family and community-based initiatives 2. Entrepreneurship: * training for adults * entrepreneurship for children in grades kindergarten through community college. HOLDINGS: Videos, vertical files. LIMITATIONS: Restrictions on how income from trust fund can be expended. PUBLICATIONS: Annual report, program brochures, special reports. SOURCES OF FUNDING: Irrevocable charitable unitrust of $1.5 billion, established by the foundation's benefactor, Ewing Kauffman. NUMBER OF STAFF: 160. FOUNDED: 1966 by Ewing Marion Kauffman. CLIENTELE: Varies depending upon the program. GEOGRAPHIC SERVICE AREA: Greater Kansas City metropolitan area. Also involved in regional and national collaborations and alliances. IMPACT ON REGION: Center for Entrepreneurial Leadership Inc.: * Currently 300 FastTrac participants. Youth Development : * 1,000 students in Project Choice degree program. * Approximately 150,000 students participating in Project STAR. * 23 families participating in Project Early. * Approximately 1,600 students involved in Project Essential (will more than double in the fall). ORGANIZATION: St. Louis Regional Commerce and Growth Association ADDRESS: 100 S. 4th Street Suite 500 St. Louis, MO 63102 CONTACT: Richard C.D. Fleming, President TELEPHONE: 314-231-5555 FAX: 314-444-1122 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The only regional organization working to create jobs and promote the marketplace in the St. Louis area. They are the Chamber of Commerce. Economic development is their primary mission. A membership organization. INFORMATION SERVICES: Market profile; site location; starting a small business handbook. AREAS OF INTEREST: Small Business Council offers training and networking opportunities to small businesses in sites all over the area (usually at breakfasts or luncheons, have speakers, handouts). HOLDINGS: N/A LIMITATIONS: Some services are restricted to membership and information services are restricted to the time schedules of research professionals. PUBLICATIONS: Monthly magazine (Commerce Magazine), monthly newsletter, (RCGA Action). SOURCES OF FUNDING: Membership dues. NUMBER OF STAFF: 45 full-time, no part-time, over 200 volunteers assist with programs. FOUNDED: 1974 in its current form (1836 as a chamber of commerce). CLIENTELE: 87% small business (mostly on-going), the rest are existing businesses. GEOGRAPHIC SERVICE AREA: Bi-state region covering 12 counties (5 counties in Illinois, 6 in Missouri, plus the city of St. Louis). Total population of 2.5 million. IMPACT ON REGION: Number of jobs created or retained in the area, number of members (currently have 3500 members). ORGANIZATION: WESST Corp (Women Economic Self-Sufficiency Team Corp) ADDRESS: 414 Silver SW Albuquerque, NM 87102 CONTACT: Agnes Noonan, Executive Director TELEPHONE: 505-848-4760 FAX: 505-848-2368 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Mission is to assist women in New Mexico achieve economic self- sufficiency through sustained self-employment. WESST Corp provides management and technical training for women entering the world of business, exploring new business ideas, and operating their own businesses. WESST Corp also helps its clients acquire financial assistance through its revolving loan fund or through other commercial channels. INFORMATION SERVICES: N/A AREAS OF INTEREST: * Business Consulting Series - A structured series of one-on-one consulting sessions. * Training for Business - Short, informational workshops on a variety of topics. * Advisory Board - Successful business people available for industry-specific technical assistance. * Financial Assistance - Revolving loan fund and help in approaching banks and potential investors. * Information Resources - A selection of workbooks and other important business materials. HOLDINGS: Some videos. LIMITATIONS: Geographic limitation. PUBLICATIONS: Quarterly newsletter, brochures on the programs. SOURCES OF FUNDING: U.S. Small Business Administration's Office of Women's Business Ownership with matching funds from corporations and foundations. NUMBER OF STAFF: 4 full-time, no part-time, 100+ volunteers. FOUNDED: 1988 CLIENTELE: 75% idea stage/start-up, 25% existing businesses. GEOGRAPHIC SERVICE AREA: Albuquerque, Santa Fe, Taos, Los Lunas, Belen. IMPACT ON REGION: Focus on preventing business failure rather than job creation. Track the number of people they provide technical assistance to, the number of loans extended through their loan fund and default rate, and the number of business start-ups. ORGANIZATION: Council for Entrepreneurial Development ADDRESS: P.O. Box 13353 Research Triangle Park, NC 27709 CONTACT: Monica Doss TELEPHONE: 919-460-3845 FAX: 919-460-3861 E-MAIL: Not at the moment (within a month) DESCRIPTION OF ORGANIZATION: To encourage and assist the development of high growth companies in North Carolina, with a focus on companies in the Research Triangle area. INFORMATION SERVICES: Will be going online as part of a network of incubators. AREAS OF INTEREST: Primarily an educational organization. Programs and conferences targeted to high growth companies. Focus on business issues. Have free mentoring services. Do public policy work. Put people in touch with capital. Act as a central clearing house for small business and entrepreneurs. HOLDINGS: Small video library of their programs and conferences. Have bibliographies of free or nominally priced literature ("how to" material). LIMITATIONS: Services are open to the public. However, focus is on Research Triangle region. PUBLICATIONS: Newsletter, several brochures, "Entrepreneur's Guide to Starting a Business". SOURCES OF FUNDING: Privately funded through membership dues and program revenues. NUMBER OF STAFF: 2 full-time, 1 part-time, hundreds of volunteers. FOUNDED: January 1984 CLIENTELE: Primarily high growth companies from start-up to on-going, half are high-tech companies and half are other types of companies. GEOGRAPHIC SERVICE AREA: State of North Carolina. IMPACT ON REGION: Company formation, jobs created or company expansion. ORGANIZATION: N. Carolina Small Business Technology and Development Center ADDRESS: 4509 Creedmoor Road Suite 201 Raleigh, NC 27612 CONTACT: Scott Daugherty, Director TELEPHONE: 919-571-4154 FAX: 919-571-4161 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Organized as an inter-institutional program of The University of North Carolina, the Small Business and Technology Development Center (SBTDC) is the primary organization through which the state of North Carolina provides counseling and technical assistance to the business community. The SBTDC's mission is to support the growth and development of North Carolina's economy by encouraging entrepreneurship, assisting in the creation and expansion of small businesses and facilitating technology development and transfer. INFORMATION SERVICES: Offer DIALOG searching and training, do market research for companies, trademark and patent searches, ProBid system (federal government matching system for federal procurement), National Trade Databank on CD-ROM. AREAS OF INTEREST: The primary focus is in-depth, one-on-one, confidential counseling. Assistance is provided, free of charge, to the small business owner or the aspiring entrepreneur. The SBTDC also helps with a myriad of other tasks facing a business owner, including: * Assessing the feasibility of a business idea * Preparing a business plan * Finding sources of capital * Developing marketing strategies * Operations and human resource management The SBTDC offers specialized market development assistance in the areas of government procurement, international business development and new product or technology development. Special market development assistance: * Procurement Technical Assistance Program (PTAP) * International Business Development Program * Product and Technology Innovation Network * Marine Trades Program HOLDINGS: CD-ROMs. LIMITATIONS: Must be a small business in North Carolina. PUBLICATIONS: Capital Opportunities Report -- booklet describing all of the funding sources for NC businesses, narratives and explanations explaining programs. _The Insider_ -- newsletter Annual Report, brochures on different programs North Carolina Annual State of Small Business -- annual publication providing NC small business statistics and a statement about the status of the North Carolina economy. SOURCES OF FUNDING: Annual funding support comes from the University of North Carolina, the SBA, and the Defense Logistics Agency of the Department of Defense. NUMBER OF STAFF: 71 full-time, between 5 and 20 graduate students, some paid, some volunteers. FOUNDED: 1984 CLIENTELE: 45% start-up, 65% in business (5% service; 25% retail; 16% manufacturing; 5% wholesale; 3% construction). GEOGRAPHIC SERVICE AREA: North Carolina (100 counties). IMPACT ON REGION: Conduct an annual Impact Survey, track continuous clients' growth. ORGANIZATION: Lake Agassiz Regional Council ADDRESS: 417 Main Avenue Fargo, ND 58103 CONTACT: Irvin Rustad TELEPHONE: 701-235-7885 FAX: 701-235-6706 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A regional development organization which assists the cities and counties in southeastern North Dakota with community and economic development. INFORMATION SERVICES: N/A AREAS OF INTEREST: Operates a statewide micro-loan program and own and operate a small business incubator. HOLDINGS: N/A LIMITATIONS: No social service work. PUBLICATIONS: The Business Center (incubator) publishes a brochure. SOURCES OF FUNDING: State, federal and local funding. NUMBER OF STAFF: 11 full-time, 1 part-time, no volunteers. FOUNDED: 1971 CLIENTELE: Typically a small community in need of accessing funding for a project or a business- person looking for financial help from the public sector. GEOGRAPHIC SERVICE AREA: 6 counties in North Dakota. IMPACT ON REGION: Impact measured by job creation and projects completed. ORGANIZATION: North Dakota Economic Dev. & Finance (ED & F) ADDRESS: 1833 E. Bismarck Expressway Bismarck, ND 58504 CONTACT: Chuck Stroup, Director TELEPHONE: 701-221-5300 FAX: 701-221-5320 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A state department created to stimulate and support economic development, growth, and diversity in North Dakota. ED & F's mission is to provide leadership, funding, and quality services designed to stimulate and support economic growth and diversity in North Dakota by promoting business expansions, new businesses, business retention, and targeted business recruitment. This is accomplished by facilitating the creation of new wealth. New wealth is brought into North Dakota through what is called "primary sector" businesses -manufacturing, ag processing, tourism, production agriculture, and telecommunications. INFORMATION SERVICES: Marketing, economic, and demographic research. AREAS OF INTEREST: Economic Developers Education Program. Assist 8 regional planning councils in state with money for staffing and grants to businesses. PACE, AGPACE, AGPUC, Beginning Farmer Revolving Loan Fund. Finance, Community Economic Development, International Trade Development, Native American and Women's Business Programs, Research. Various funding programs - Future Fund, Technology Transfer, Inc., Mini-Grants, Regional Rural Development Revolving Loan Fund. A Small Business Administration procurement office, which assists small businesses, and small disadvantaged businesses with federal subcontracting awards, is housed within ED & F. HOLDINGS: N/A LIMITATIONS: None. Referrals are given to clients when necessary. PUBLICATIONS: Brochure collection includes a comprehensive guide to North Dakota's organizational network of economic development agencies and services. SOURCES OF FUNDING: State general fund, special funds (revenue from selling N.D. Manufacturer's Directories). NUMBER OF STAFF: 26 full-time. FOUNDED: 1957 CLIENTELE: Varies - new, expanding or relocating businesses. GEOGRAPHIC SERVICE AREA: State of North Dakota. Recruiting area - United States, Canada, wherever they find interested parties. IMPACT ON REGION: Have a tracking system based on their services and client contracts, as well as job service in North Dakota Reports and reports from other economic development entities. People served - all people in state (636,000). Number of jobs, number of MFG jobs, jobs created from Future Fund,jobs created from PACE. ORGANIZATION: Women's Business Institute ADDRESS: P.O. Box 9238 901 Page Drive Fargo, ND 58106-9238 CONTACT: Penny Retzer TELEPHONE: 701-235-6488 FAX: 701-235-8284 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The mission of the Women's Business Institute for Economic Growth is to improve the opportunities for economic and business growth for women entrepreneurs in North Dakota and its surrounding region. The Institute is a public-private partnership directed by Maldan Management Company in cooperation with the U.S. SBA and numerous agencies and organizations which provide services to entrepreneurs. INFORMATION SERVICES: SBA Online, Entrepreneurs Hotline 1-800-383-6985. AREAS OF INTEREST: Educational programming and training for entrepreneurs, Growing Strong Business certification program (8 week course, offered on an as-need basis) to help start, grow, or expand a business. Programs are available to women already in business or thinking about a future business. Marketer's Night (marketing relationships and alliances) and Networking Breakfasts -- 2 hour sessions, covering a variety of topics, networking opportunities as well as a speaker. Annual Women's Symposium. Counseling and marketing services available to clients. Referral services for public and private resources. Assistance in finding financing options. HOLDINGS: Videos on some of their conferences and seminars. LIMITATIONS: Membership is open to anyone with an interest in the economic and business growth of women-owned businesses. There is a small training fee if you are not a member. PUBLICATIONS: General brochure, training brochures, "Business Matters," quarterly newsletter sent out statewide, directory of women-owned businesses and products and services available for women-owned businesses. Videotape available in August 1994 on training sessions. SOURCES OF FUNDING: Funded in part through cooperative agreement #SB-OWBO-93-004 between Maldan Management Company and the SBA, have a 3 year grant, receive membership dues and in kind funds and donations. NUMBER OF STAFF: 2 full-time, 1 part-time. FOUNDED: June 1993 CLIENTELE: 33% start-up, 33% on-going, 33% people who already own a business but want to start another. GEOGRAPHIC SERVICE AREA: North Dakota and some surrounding regions (Canada, Minnesota, Montana). IMPACT ON REGION: Track number of business start-ups. When send out an application also send a questionnaire. Information is compiled annually (into a database) and is for the SBA's use. Also, have a session evaluation at their training seminars. Ask participants what future needs they anticipate. Only data available statewide for women or about women-owned businesses. ORGANIZATION: Cleveland Public Library ADDRESS: Cleveland Research Center (fee based service) 325 Superior Avenue Cleveland, OH 44114 CONTACT: Marilyn G. Mason, Library Director Angie Bowie, Head of Cleveland Research Center TELEPHONE: 216-623-2999 Angie Bowie FAX: Cleveland Research Center: 216-623-6987 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: The library's mission is to make the universe of information available to people when they need it and in the way they need it. Cleveland Research Center provides service beyond the tax base for a fee. INFORMATION SERVICES: FirstSearch db (free), selected Infotrac db (free, dial-in), DIALOG, Dow Jones, Mead Data Central, NEXIS/LEXIS, Data Times, Dunsprint, Maxwell Online, Hannah (legislative tracking), and others. AREAS OF INTEREST: Library orientation training, competitive intelligence seminars, presentations on special industries. HOLDINGS: Total System Titles: 1,743,972 FORMAT TITLES AUDIOVISUAL 20,000 BOOKS 1,383,769 GOVERNMENT DOCUMENTS 205,472 MAPS 114,105 MICROFORMS 4,000 PERIODICALS 16,626 COLLECTION COUNT (ITEM COUNT) FORMAT MAIN BRANCHES TOTAL ITEMS BOOKS 1,858,431 652,865 2,511,296 BOUND PERIODICALS 257,118 0 257,118 CD-ROM 1,433 0 1,433 GOV'T DOCUMENTS 212,417 0 212,417 LASERDISCS 315 0 315 MAPS 150,718 0 150,718 MICROFORMS 3,667,939 0 3,667,939 OPTICAL DISCS 17 0 17 PAPERBACKS 18,418 193,193 211,611 PHOTOGRAPHS/PICTURES 1,020,176 0 1,020,176 SHEET MUSIC 23,572 0 23,572 SLIDE 457 0 457 SOFTWARE 3,101 0 3,101 SOUND RECORDINGS 57,693 77,572 135,265 VIDEO CASSETTES 9,683 27,023 36,706 GRAND TOTAL ITEMS 7,281,488 950,653 8,232,141 LIMITATIONS: None. PUBLICATIONS: Brochures on Small Business Resources, Direct Marketing Information and Resources, Minority Business Information Resources, Women and Entrepreneurship, How to Find a U.S. Government Publication, Standards and Specifications Collection, Patents and Trademarks, Cleveland Research Center, Science and Technology Department, Government Documents Department, The Main Library Guide, The Electronic Library, Public Administration Library (collection in City Hall), Interlibrary Loan Service, Photoduplication Service. SOURCES OF FUNDING: Income is derived from the proceeds of the library and local government support fund (LLGSS). Another portion comes from property taxes. NUMBER OF STAFF: 469 full-time equivalents, 78 part-time equivalents. FOUNDED: 1869 CLIENTELE: Diverse. GEOGRAPHIC SERVICE AREA: Primary: City of Cleveland; Secondary: Cuyahoga County, State of Ohio. Also serve out-of-state and foreign clientele. IMPACT ON REGION: The Cleveland Public Library serves as a centrally-located library providing general interest material in a well-balanced collection to meet the needs of individuals and organizations in the metropolitan community. It serves as a major resource center for northeastern Ohio, supporting the work of 18 independent library systems through its automated network (CLEVNET). It also serves as a major research center, providing distinctive, scholarly and specialized collections accessible at national and international levels. RECOMMENDED: 1. Council of Smaller Enterprises (COSE) (under the auspices of the Great Cleveland Growth Assoc.) 200 Tower City Center 50 Public Square Cleveland, OH 44113 216-621-3300 John Polk, Vice-President Any small business owner within Ohio can join COSE. Their special programs focus on government relations, business development, insurance/benefits and counseling. 2. Enterprise Development Inc. (EDI) (under the auspices of CWRU's Weatherhead School of Management) 1100 Cedar Avenue 4th Floor Cleveland, OH 44106-3052 216-229-9445 Charles Burkette, Director EDI offers a broad range of programs designed to improve the climate for entrepreneurial ventures in NE Ohio. These offerings include a business counsel, strategic appraisals, minority assistance and special conferences and courses (i.e. on growth capital and finance). EDI also manages one of Ohio's Edison Incubator Programs; in addition, it publishes Cleveland Enterprise Magazine. ORGANIZATION: Columbus Metropolitan Library ADDRESS: 96 S. Grant Avenue Columbus, OH 43266 CONTACT: Deb McWilliam, Director of Main Library Larry Sheeley, Manager, Business & Technology TELEPHONE: 614-645-2275 or 614-645-2590 FAX: 614-645-2051 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A public metropolitan library. INFORMATION SERVICES: Medline, Dun & Bradstreet, Disclosure on CD-ROM, Trademark Scan, F & S Index, Duns Direct Access. Some online searching for the public. In-depth marketing collection, grants collection, investment center, census. AREAS OF INTEREST: Orientations to parts of the collection (career and job orientations weekly), have a monthly grants collection orientation, small business marketing programs, individualized tours for investment clubs. HOLDINGS: Books, periodicals, audio tapes, cd's, VCR tapes, CD-ROMs, census material on CD, loose leaf services, microfilm, microfiche, newspapers, and magazines. LIMITATIONS: Need a library card for certain services (telefaxing, checking out books), online searching time limited to the public. PUBLICATIONS: Bibliographies, "Pathfinders" to various parts of the collection, have brochures on marketing and demographic type tools (brochures to help guide one through the collections). SOURCES OF FUNDING: Property taxes and state income tax money. NUMBER OF STAFF: 692 employees for the library (includes all branches and administration), some volunteers. FOUNDED: 1907 CLIENTELE: Diverse. GEOGRAPHIC SERVICE AREA: Franklin County. IMPACT ON REGION: From the 1993 Annual Report -- 10.6 million in circulation, 6.6 million user visits, 1,960,301 total reference questions answered. ORGANIZATION: Ohio One-Stop Business Permit Center ADDRESS: Ohio Department of Development 77 S. High Street, 28th Floor Columbus, Ohio 43215 CONTACT: Vince Davis, Coordinator Peggy Larue, Publications Specialist TELEPHONE: 614-466-4232 800-248-4040 FAX: 614-466-0829 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: One-Stop is part of the Small Business Development Center network that provides direct assistance to new and expanding businesses. Distributes information on licenses, permits, and taxes. Coordinates and expedites the necessary permits, distributes more than 260 types of business start-up kits and refers clients to other state, federal, and private sector agencies that provide a variety of assistance programs for new businesses. INFORMATION SERVICES: N/A AREAS OF INTEREST: Seeks to help the entrepreneur start his or her own business. HOLDINGS: Vertical files. LIMITATIONS: Must be an entrepreneur starting a business in Ohio. PUBLICATIONS: Start-up packages for any type of business. Kits have many components to them (for example: brochures on licenses, permits, handicapped programs). Each client receives individual attention. SOURCES OF FUNDING: State funding. NUMBER OF STAFF: 5 full-time, 1 part-time, 2 volunteers in the summer. FOUNDED: 1983 CLIENTELE: Anyone in Ohio needing help may call 800-248-4040 (Monday through Friday, from 8 to 5) and have a package of information in the mail to them within 24 hours. This information covers such areas of interest as: permits and licensing, developing a business plan, obtaining financing, hiring employees, incorporating, paying taxes, patenting inventions, and obtaining copyrights, trademarks, and product codes. Most clients are from small start- ups with fewer than three employees. Clients are referred from attorneys, accountants, business consultants, schools, local chambers of commerce, county auditor's offices, SBA offices, SCORE volunteers, and Small Business Development Centers, as well as such state agencies as: Taxation, Workers' Compensation, OBES, Attorney General, and the Secretary of State's office. GEOGRAPHIC SERVICE AREA: Ohio. IMPACT ON REGION: Track the number of information packages they send out (sent out 40,000 last year), survey people who actually start businesses who requested the information (50% do start their own business). Have grown continuously since 1983; do no advertising or PR. ORGANIZATION: Thomas Edison Technology Centers ADDRESS: Ohio Department of Development 77 S. High Street, 25th floor Columbus, Ohio 43266-0101 CONTACT: Donald Scott, Deputy Director, Technology Division TELEPHONE: 614-466-3887 FAX: 614-644-5758 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Thomas Edison Program -- $300 million state/industry/university partnership to promote technological innovation, industrial competitiveness, and entrepreneurship in Ohio. Edison Technology Centers -- seven centers link industrial consortiums and R & D institutions. Each center conducts research, develops, applies, and commercializes technology within specific areas, including: biotechnology, materials, material processes, material joining, and advanced manufacturing. Edison Technology Incubators -- four incubators create new or expanded base of industry by assisting technology-based small businesses during their start-up phase. INFORMATION SERVICES: All Edison centers, through their university partners, are connected to Internet. AREAS OF INTEREST: Technology Transfer Initiatives -- encourage and assist Ohio industry in adopting manufacturing techniques and new technologies to improve competitiveness. * Great Lakes Manufacturing Technology Center (GLMTC) -- a division of the Cleveland Advanced Manufacturing Program, GLMTC is a National Institute of Standards and Technology (NIST) Manufacturing Technology Center. * Great Lakes Industrial Technology Center (GLITeC) -- established by the National Aeronautics and Space Administration (NASA) to make federal technology available to Ohio industry. * Ohio Advanced Technology Center (OATC) -- designed to assist in the transfer of technology from the Wright Patterson Air Force Base (WPAFB) and to help solve technical problems through the expertise available at WPAFB. * Ohio's Small Business Innovation Research Program (SBIR) Designed to help small research-oriented firms take advantage of the R & D opportunities available through the Federal SBIR Program. * Services include: assistance in topic selection; proposal review; access to forms and publications; and winner support. * Ohio Science and Technology Council (OSTC) Created by Gov. George V. Voinovich's Executive Order, the Council consists of leaders from Ohio's universities, science and technology community, and major industrial corporations. * Formed to identify and assess areas where Ohio has established or can establish a leadership role in science and technology. * Advises and recommends state level actions geared at maintaining and enhancing areas of leadership. Ohio Coal Development Office (OCDO) * Brings to commercialization viable clean coal technologies that will use Ohio's high sulfur coal in an environmentally- acceptable, efficient, and cost-effective manner. * Ultimately exists to return the demand for Ohio coal and, thus, the creation of jobs associated with its production. HOLDINGS: Mostly vertical files. LIMITATIONS: Each of the center programs offers its own special capabilities in specific technologies. PUBLICATIONS: Newsletters, annual reports. SOURCES OF FUNDING: Part of the funding comes from the state, which is matched by private and federal sectors, depending on the center program. NUMBER OF STAFF: Varies by center program. Anywhere from less than 10 employees to 40 or more. No volunteers. FOUNDED: 1983 CLIENTELE: Technology based or manufacturing businesses of various sizes. GEOGRAPHIC SERVICE AREA: Primarily the state of Ohio, although some center programs go outside of the state. IMPACT ON REGION: A study is currently underway to determine how to best measure their effectiveness, track the number of jobs created and whether or not clients come back for services. Surveys have shown that the Centers have contributed to significant increases in sales, profits, and market share of many companies. ORGANIZATION: Ben Franklin Technology Center of Western Pennsylvania ADDRESS: 4516 Henry Street Suite 103 Pittsburgh, PA 15213 CONTACT: Lawrence T. McGeehan, President TELEPHONE: 412-681-1520 FAX: 412-681-2625 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: The Ben Franklin Technology Center of Western Pennsylvania is one of four regional Centers sponsored by the Commonwealth of Pennsylvania's Ben Franklin Partnership program. The Center links public, private, and educational resources to help small businesses develop and commercialize new products and processes. The overall objectives of the Center are job creation, job retention, and regional economic growth through the commercialization of innovative technologies. MISSION: To increase the number and size of small, technology- based, internationally competitive manufacturing companies in the nine-county southwestern Pennsylvania region. INFORMATION SERVICES: Working on acquiring information services with a Technology Reinvestment Program Award(TPA). AREAS OF INTEREST: Challenge Grant Program for Technological Innovation is the largest grant program (grants awarded up to $100,000). Challenge Grant support is provided for joint research and development between partners such as colleges or universities and entrepreneurs, or between companies working together to develop products and processes. Matching funds required. Additional support for technology development is available through the Seed Grant Program (maximum of $35,000), which is focused on proof-of- concept research and serves as a feeder system to the Challenge Grant Program. Seed Grants are awarded to small southwestern Pennsylvania firms to help them transform innovative and technologically sound ideas into successful products and processes. Through the Implementation Grant Program, the Center supports the modernization of manufacturing systems and the deployment of new manufacturing technologies (maximum of $8,000). Prototype Grants (maximum of $8,000) are made available to business and university researchers for prototype development. The Center also supports the Commonwealth's recycling efforts by administering the Environmental Technology Research and Development Fund on behalf of the Department of Commerce and PENNDot. This program provides grants for developing new products from recycled materials or improving the processing of recycled materials (maximum of $100,000). Through its Challenge Grant Programs, the Center also supports a regional network of Entrepreneurial Assistance Services which provide technical and business development services to foster the growth and development of technology-based enterprises. Support is also given for Education and Training initiatives to provide skilled workers for high-performance jobs in new and existing industries. HOLDINGS: Mostly vertical files. LIMITATIONS: In order to get a grant you need match (3:1), the match can be cash and/or in-kind, also need a fairly well-conceived idea of what you want the grant for, must be of the high-tech variety (precision tooling or software, for instance), and must be technically and commercially competitive. PUBLICATIONS: Newsletter -- "The Innovator" (3 or 4 times a year), brochures, general information package, The BRD (Business Resource Directory). SOURCES OF FUNDING: Funded by the state each year. NUMBER OF STAFF: Proposals are reviewed by outside volunteers who are technical and commercial experts. 15 full-time, 3 part-time, no volunteers (at the Western Pennsylvania center). FOUNDED: 1982 CLIENTELE: Primarily manufacturers and technology based businesses, also university researchers, start-ups or companies with specific development needs. GEOGRAPHIC SERVICE AREA: Western Pennsylvania. IMPACT ON REGION: Between 1983-1993, 127 products commercialized and manufacturing processes implemented, 4,453 jobs created with an annual pay of $30,500. In addition to the Ben Franklin Center of Western Pennsylvania, there are three other Ben Franklin Technology Centers in Pennsylvania: Ben Franklin Technology Center of Central/Northern Pennsylvania 105 Barbara Building II North University Drive University Park, PA 16802-1013 814-863-4558 Ben Franklin Technology Center of Southeastern Pennsylvania University City Science Center 3624 Market Street Philadelphia, PA 19104 215-895-3103 Ben Franklin Technology Center North East Tier Lehigh University 125 Goodman Drive Bethlehem, PA 18015 215-758-5200 Ben Franklin Partnership Pennsylvania Dept. of Commerce 362 Forum Building Harrisburg, PA 17120 ORGANIZATION: The Enterprise Corporation of Pittsburgh ADDRESS: 4516 Henry Street Pittsburgh, PA 15213 CONTACT: Thomas N. Canfield, President and CEO TELEPHONE: 412-578-3481 FAX: 412-682-7076 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A private, non-profit management consulting firm which helps to launch small businesses or to expand existing businesses. Their overall goal is job creation in the southwestern Pennsylvania area. INFORMATION SERVICES: The greatest source of information lies with the knowledge and skills of their staff of business professionals, who have extensive entrepreneurial and private sector backgrounds. Additionally, throughout their eleven years of service to the community, The Enterprise Corporation has prepared an extensive library of printed materials on numerous topics pertinent to entrepreneurship, such as business planning, raising money and marketing. This library has proved to be an extremely valuable source of information for Enterprise clients. AREAS OF INTEREST: 1. Software Entrepreneurs' Forum -- a quarterly meeting for software developers and founders. 2. Entrepreneur's Day -- annual event (every November), their largest outreach, attracts 800+ perspective entrepreneurs; run 16 sessions on various topics, such as: business plan writing, home-based businesses, raising money and marketing, taught by successful entrepreneurs and business professionals. 3. Conference on phenate fund-raising issues every spring. HOLDINGS: None. LIMITATIONS: Charter limits them to job creation for southwestern Pennsylvania; however, they have worked with some businesses in Ohio and West Virginia. Work with people from the idea stage and up. PUBLICATIONS: Quarterly newsletter "The Enterprise Journal: News for Entrepreneurs," a capabilities brochure, and brochures to market their various programs. SOURCES OF FUNDING: Funded by the Ben Franklin Program, Richard King Mellon, and 14 other corporations and foundations. Conducts a phenate campaign every five years. NUMBER OF STAFF: 6 full-time, 2 job share, 8-10 paid interns every year recruited from the Carnegie Mellon University and University of Pittsburgh graduate business schools, and the University of Pittsburgh Law School. FOUNDED: 1983 CLIENTELE: Majority are start-ups, also work with on-going businesses at various stages. GEOGRAPHIC SERVICE AREA: Primarily southwestern Pennsylvania, occasionally work with clients from the Tri-state area. IMPACT ON REGION: As of May 31, 1994: * 1,400 clients assisted * 3,000 jobs created for the region * $240 million raised by clients ORGANIZATION: Manufacturing Technology IRC (MANTEC) ADDRESS: 227 West Market Street P.O. Box 5046 York, PA 17405 CONTACT: Jack Minnich, Executive Director TELEPHONE: 717-843-5054 ext. 27 FAX: 717-854-0087 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: MANTEC is a private, non-profit, state supported organization assisting the manufacturing community in the ten counties of southcentral Pennsylvania. One of eight Industrial Resource Centers in the Commonwealth, MANTEC's charter is to help manufacturers improve their quality and productivity in order to compete more effectively and profitably in the global marketplace. To assist manufacturers in achieving optimum performance and profitability in their target market(s) through team efforts by utilizing the IRC resources, other service providers, and specialized professionals. INFORMATION SERVICES: Linked to various services. Use DIALOG primarily. AREAS OF INTEREST: 1. Advisory Services -- maintain a database of consultants, hire consultants to work one-on-one with manufacturing firms. MANTEC doesn't do the consulting, but rather the matching up of consultants with companies. The goal is to contribute to improving the quality and productivity of manufacturing firms. 2. Information Services -- through electronic and hard copy format provide manufacturers with various types of information (about a new market for a product or information about a competitor, for example). Looking to expand this service. 3. Regional Initiative -- one consultant works with a group of companies that have a common need, companies are from the same region (could be different types of companies) that could all benefit from the same information, or the companies could all be in the same industry. MANTEC is trying to do as many of these initiatives as possible since it allows you to reach more manufacturers this way. HOLDINGS: Small library with printed material and some videos. LIMITATIONS: Only work with small to medium-sized manufacturing firms. Prohibited from any promotional marketing activities. PUBLICATIONS: Newsletter, brochure, manufacturing alerts. SOURCES OF FUNDING: Primarily from the Pennsylvania Department of Commerce. NUMBER OF STAFF: 9 full-time, no part-time, no volunteers. FOUNDED: 1988 CLIENTELE: Small to medium-sized manufacturers. GEOGRAPHIC SERVICE AREA: 9 counties in Pennsylvania (Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon, Perry, and York). IMPACT ON REGION: Look at jobs created, jobs retained, measurable product improvements, and measure intangible things (morale of a company, organizational issues, for example), but cannot document this. Also, measure the "value-added" to a firm or a particular project as directed by the state department of commerce. Over time, they look back and see if any value was added and can then also determine a dollar value. RECOMMENDED: 1. Pennsylvania Technical Assistance Program (PENNTAP) - provides free short- response technical expertise and information to specific questions or problems. Penn State University 110 Barbara Building II 810 N. University Drive University Park, PA 16802-1013 814-865-0427 Northeast Region P.O. Box PSU Lehman, PA 18627 717-675-9141 Northwest Region Penn State Erie The Behrend College Station Road Erie, PA 16563 814-898-6270 Southeast Region Penn State Great Valley 30 East Swedesford Road Malvern, PA 19355 215-648-3298 Southwest Region Penn State Monroeville Center for Continuing and Graduate Education 4518 Northern Pike Monroeville, PA 15146 412-372-4095 2. Ben Franklin Technology Centers - provide financial assistance for new and emerging product and process development or improvement projects. (listing of Ben Franklin Centers found under its own entry) 3. Other Industrial Resource Centers (IRC) - provide technical and financial assistance for implementing projects to improve productivity and quality. Delaware Valley Industrial Resource Center (DVIRC) 12265 Townsend Road Suite 500 Philadelphia, PA 19154 215-464-8550 The Industrial Modernization Center (IMC) Farm Complex Route 5 Box 220-62A Montoursville, PA 17754 717-368-8361 Manufacturers Resource Center (MRC) 301 Broadway Bethlehem, PA 18015 215-758-5599 Northeastern Pennsylvania Industrial Resource Center (NEPIRC) Suite 125 16 Luzerne Avenue West Pittston, PA 18643 717-654-8966 Northwest Pennsylvania Industrial Resource Center (NWPIRC) 2107 West 12th Street Erie, PA 16505 814-456-6299 Southwestern Pennsylvania Industrial Resource Center (SPIRC) One Library Place Duquesne, PA 15110 412-469-3530 Bioprocessing Resource Center (BRC) The Pennsylvania State University 519 Wartik Laboratory University Park, PA 16802 814-863-3650 ORGANIZATION: SEDA-COG ADDRESS: R.R. 1, Box 372 Lewisburg, PA 17837 CONTACT: Dennis Robinson, Executive Director TELEPHONE: 717-524-4491 FAX: 717-524-9190 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The SEDA-Council of Governments serves 11 counties in Central Pennsylvania. Services are offered in the general categories of economic development, community development, energy conservation, and transportation. Direct services to private businesses include development financing, export development assistance, procurement technical assistance, and the Manufacturers Marketing Network. Through its Community Resource Center, SEDA-COG offers community improvement and revitalization services. Working with area banks, SEDA-COG helped initiate a first-time home buyers program. The organization also administers housing rehabilitation programs in several area communities. INFORMATION SERVICES: Census information on-line, scan Commerce Business Daily, Manufacturers Marketing Network, computer programs for export services and trade leads. AREAS OF INTEREST: Direct service to small and medium-sized companies with the primary objective of creating and retaining jobs; housing and community development services intended to improve region's housing stock and infrastructure; transportation services including rail line preservation and rural transportation planning; home weatherization for low-income families; and community revitalization and improvement programs through the Community Resource Center. HOLDINGS: Vertical files. LIMITATIONS: Some services dictated by contracts and government program regulations. PUBLICATIONS: Brochures on programs. SOURCES OF FUNDING: Local contributions by member counties, state and federal grants, fees for services, interest in revolving loan funds. NUMBER OF STAFF: 60 full-time, 3 part-time, advisory committees. FOUNDED: The Susquehanna Economic Development Association (SEDA) was incorporated in 1957. It was designated as a Local Development District under the federal Appalachian Regional Commission in 1968. Reorganization occurred in 1972 and the organization officially became the SEDA-Council of Governments. CLIENTELE: Counties, communities, private companies, low-income individuals who qualify for home weatherization services. GEOGRAPHIC SERVICE AREA: 11 counties in central Pennsylvania. IMPACT ON REGION: Each program has a required performance-based system which monitors its impact.Also undertake their own impact study. ORGANIZATION: Southwestern Pennsylvania Industrial Resource Center (SPIRC) ADDRESS: Business Innovation Center One Library Place Duquesne, PA 15110-1382 CONTACT: Howard E. Noll, Director of Business Development TELEPHONE: 800-444-2504 412-469-3530 FAX: 412-469-3539 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: SPIRC is a private, non-profit consulting organization providing management and technical support to small and medium-sized manufacturing companies. GOAL: To improve the competitive performance of southwestern Pennsylvania manufacturers and, in turn, strengthen the regional economy. OBJECTIVE: Offer comprehensive services and support programs to assist companies with the implementation of modern manufacturing techniques, technologies and philosophies. SPIRC provides practical solutions to help manufacturers reduce costs while improving quality and productivity. INFORMATION SERVICES: Manufacturing databases, defense contractors database, private consultant database (a computerized inventory of 250 professional service providers skilled in helping smaller manufacturers). AREAS OF INTEREST: Youth Apprenticeship; International Marketing; Defense Conversion; Financial HOLDINGS: N/A LIMITATIONS: Existing manufacturers with less than 500 employees, within a 13 county region. PUBLICATIONS: Brochures. SOURCES OF FUNDING: Federal funding from NIST, state funds from the Department of Commerce, fee income, private funds from foundations. NUMBER OF STAFF: 22 full-time, 4 part-time. FOUNDED: 1988 CLIENTELE: Existing manufacturers under 500 employees. GEOGRAPHIC SERVICE AREA: 13 counties, southwestern Pennsylvania. IMPACT ON REGION: Over 600 companies assisted, continuous value added, do not count jobs created. ORGANIZATION: Rhode Island SBDC ADDRESS: Bryant College 1150 Douglas Pike Smithfield, RI 02917-1284 CONTACT: Douglas Jobling, Director TELEPHONE: 401-232-6111 FAX: 401-232-6319 or 401-232-6416 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The mission of the Rhode Island Small Business Development Center is to promote entrepreneurship and strengthen small businesses in Rhode Island by providing a broad-based system of consulting and educational services. These services are provided by involving a large variety of experts in various business disciplines and are offered in a high quality yet efficient manner. The primary targets of RISBDC services are existing businesses. Certain specific services (notably educational programs) are offered to start-up businesses. The Rhode Island Small Business Development Center serves as a focal point for the coordination of federal, state, local, academic, and private resources to aid small businesses and to promote economic development. The RISBDC is committed to concentrating resources on direct delivery of services to small businesses. INFORMATION SERVICES: Setting up a connection to a research network run by the Association of SBDC in Albany-a database system available via modem or mail. AREAS OF INTEREST: One-on-one consulting and training programs with small businesses. Interested in marketing, financing, innovation and entrepreneurship training, general business management. HOLDINGS: N/A LIMITATIONS: Prohibited from sharing information about a client with others. Confidentiality is their biggest issue. PUBLICATIONS: Brochures for seminars, publish Business Plan Guide, Cash Flow Guide, Market Plan Guide, Financial Resources Directory - lists all lenders in the area. SOURCES OF FUNDING: By the federal government through the SBA with matching funds from Bryant College and some funds from the state of Rhode Island. NUMBER OF STAFF: Network of 5 centers in the state. FOUNDED: 1982 at Bryant College. CLIENTELE: Established businesses. GEOGRAPHIC SERVICE AREA: Rhode Island. IMPACT ON REGION: Have had impact studies done (track number of jobs created, number of tax dollars returned to state and federal government for programs) internally for the SBA. Must assist a certain number of businesses every year and do a certain number of training programs every year. ORGANIZATION: JEDA (Jobs-Economic Development Authority) ADDRESS: 1201 Main Street Suite 1750 Columbia, SC 29201 CONTACT: Elliott E. Franks,III TELEPHONE: 803-737-0079 FAX: 803-737-0016 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A legislatively created organization by the general assembly of South Carolina to provide alternative sources of capital for small and middle market business through lending programs (not designed to be in competition with the banking community). JEDA is a private-public partnership. INFORMATION SERVICES: None, other than talking with a potential borrower to get a sense of the proposed venture. AREAS OF INTEREST: Economic development seminars, programs that the entrepreneur needs to equip him/herself with. HOLDINGS: N/A LIMITATIONS: Certain programs are restricted to small cities and rural areas of the state. PUBLICATIONS: Program brochure. SOURCES OF FUNDING: Will be independent starting on July 1, 1994. NUMBER OF STAFF: 16 full-time, 2 students, no volunteers. FOUNDED: 1983 CLIENTELE: Range from entrepreneurs up to bigger business ventures. Large bulk of business has traditionally come from white males, some females. Have started to see more African-Americans in business. GEOGRAPHIC SERVICE AREA: South Carolina. IMPACT ON REGION: Look at jobs created or retained and use a formula by the state tax commission. Also, 2 years ago, in direct lending did $6.4 million in loans and loan guarantees, leveraging an additional $67 million in lending. ORGANIZATION: High Plains Center for Technology ADDRESS: South Dakota School of Mines and Technology SDSM & T - MI 334 501 E. St. Joseph's Street Rapid City, SD 57701 CONTACT: Thomas S. Arneson, Director TELEPHONE: 605-394-6732 800-227-0063 FAX: 605-394-5177 (file server fax, need cover) E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: To provide electronic access to information, technologies, business and technical assistance for manufacturers in the state of South Dakota and the High Plains region. The mission of the High Plains Center for Technology is to assist new and expanding business become more profitable by connecting them to as many resources, (technologies, expertise, information, manufacturing capacity or customers) as they need. INFORMATION SERVICES: Variety of technical database on a CD-ROM fileserver (OSHA Regulations, CCInfo Disc, Canadian OSHA regs), Thomas Register, First Search (just cancelled CARL), patent depository, do patent searches, developing a Business to Business feature so companies can contact each other electronically, EPA VISITT, BuySmart!!, South Dakota Manufacturers and Processors Directory, Rural Resource Databank, METADEX, Computer Select. AREAS OF INTEREST: The Center has hosted two statewide continuing professional development workshops, an Intellectual Property Rights symposium and a Conference on Rapid Prototyping, have an interactive tv network, have 5 more seminars planned, are a TRP recipient. Developed an information system called The High Plains Center Network for Business and Industry (HPCNet); expanded the capacity at the SDSM & T to provide computer services, expanded the capacity of the Computer Integrated Manufacturing Lab, the Advanced Composites Materials Lab, the Engineering and Mining Experiment Station, expanded the capacity of USD's Business School in the area of entrepreneurial and business curriculum that has enabled them to improve educational and business services and expanded their computer network capabilities. The High Plains Center serves as a connection point between technical experts and facilities and private sector clients seeking their services. * Centers for Innovation, Technology & Enterprise * Technical Assistance Partnerships * Small Business Development Center * Procurement Technical Assistance Center * Native American Economic Development Project * Capital Ownership, Development & Assistance * Manufacturing Services * Analytical Services * Materials Assistance * NASA's MidContinent Regional Technology Transfer Center HOLDINGS: University has videos, participant of OCLC. LIMITATIONS: None. PUBLICATIONS: Brochure, marketing brochure, newsletter is in the planning stages. SOURCES OF FUNDING: Start-up grant from the state, linkage to sources of financing and R&D grants. NUMBER OF STAFF: 3 full-time, 3 graduate students, contract with 3 full-time professionals, utilize professors on campus. FOUNDED: 1992 CLIENTELE: 1. Economic development professionals in the state 2. Statewide organizations and associations 3. Individual companies (jewelry, electronics, computer companies) Target marketers and manufacturers. GEOGRAPHIC SERVICE AREA: South Dakota (will expand in 18 months). IMPACT ON REGION: The number of research projects done, products developed, dollar value of products developed, number of referrals for assistance, number of participants in training seminars, evaluation of seminars. ORGANIZATION: The Public Library of Nashville and Davidson County ADDRESS: 225 Polk Avenue Nashville, TN 37203 CONTACT: Ron Perry, Business Librarian TELEPHONE: 615-862-5842 FAX: 615-862-5849 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: A public library. INFORMATION SERVICES: DIALOG AREAS OF INTEREST: Foundation Center; Government Depository. HOLDINGS: Videos - 60; Audio tapes - 100; CD-ROM - Compact Disclosure, NESE (National Economic, Social and Educational), NTDB (National Trade Data Bank), Prophone. LIMITATIONS: None. PUBLICATIONS: Quarterly newsletter. SOURCES OF FUNDING: State and local government. NUMBER OF STAFF: 4 full-time, 1 part-time. FOUNDED: 1931 CLIENTELE: General public. GEOGRAPHIC SERVICE AREA: Nashville-Davidson MSA. IMPACT ON REGION: Population served: Nashville-Davidson 519,300 Nashville MSA 1,031,100 Requests (1993): 57,189 ORGANIZATION: Collin County SBDC ADDRESS: 4800 Preston Park Blvd. Box 15 Plano, TX 75093 CONTACT: Chris Jones TELEPHONE: 214-985-3770 FAX: 214-985-3775 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The SBDC is a professional management counseling/training service funded by Collin County Community College and the U.S. Small Business Administration. The SBDC is designed to provide potential and existing businesses in Collin County with the practical assistance needed to survive, grow, and prosper. INFORMATION SERVICES: The SBDC has access to a wide range of information for business success. We can provide businesses with information concerning contracting with government, international trade, intellectual property protection and technology transfer. Also, with the help of SBDC resource partners, clients can tap into information contained within several on-line databases to gain a competitive edge. AREAS OF INTEREST: Individual counseling is offered in such areas as new business feasibility and start-up, business plan preparation, financial management, and general management strategies for small businesses engaged in retail, service, manufacturing, and wholesale industries. Counseling is free and is provided through one-on-one and group sessions. The SBDC offers free and low cost workshops, seminars and courses geared to the needs of small businesses. Utilizing qualified professionals recruited from the business world, the SBDC provides hands-on, expert instruction on varied business topics, such as introductory topics for those planning to start a business or more advanced topics aimed at the experienced small business owner. HOLDINGS: The SBDC Resource Center contains books, news articles, videos, periodicals, and SBA publications. CD-ROM capabilities will be available by the Fall of 1994. LIMITATIONS: Individuals and business requesting SBDC services must be established as for-profit organizations. PUBLICATIONS: Contact the SBDC to receive a brochure or a current course schedule. SOURCES OF FUNDING: U.S. Small Business Administration, Collin County Community College, and the State of Texas. NUMBER OF STAFF: 2 full-time, 2 part-time, numerous volunteers. FOUNDED: 1988 CLIENTELE: About 80% of clients represent start-up businesses. The remaining 20% are owners of existing businesses. GEOGRAPHIC SERVICE AREA: The Collin County SBDC is part of a consortia that serves 49 counties in North Texas. Our services are primarily aimed toward small businesses in Collin County. IMPACT ON REGION: From October 1992-September 1993, the SBDC provided counseling for 602 individuals and training for 466. ORGANIZATION: Dallas -- SBDC ADDRESS: 1402 Corinth Street Dallas, TX 75215 CONTACT: Al Salgado, Director TELEPHONE: 214-565-5850 FAX: 214-565-5857 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Provide free business counseling and business training to small businesses. INFORMATION SERVICES: DIALOG, some of the TELTECH services, Commerce Business Daily online, a government procurement search database, TINS, Knowledge Express, Mid-Atlantic TTC. AREAS OF INTEREST: 1. Program with the city of Dallas to provide loan document assistance to minority city vendors. The center facilitates the process of applying for loans or in obtaining other sources of funding. 2. Another program with the city is to provide business counseling and business training to 5 business incubators. Do some counseling and business training at satellite locations (banks, depts. of commerce). HOLDINGS: Wide range of CD-ROMs, have a Business Information library with printed material and videos, have a downlink capability for teleconferences. LIMITATIONS: None. PUBLICATIONS: Publish training schedule and brochures. SOURCES OF FUNDING: SBA, state of Texas, Dallas County Community College District, city of Dallas, and some private sector support. NUMBER OF STAFF: 8 full-time, 6 part-time, 8 volunteers. FOUNDED: 1986 CLIENTELE: 40% pre-venture, rest are start-up (first year businesses), on- going and existing businesses. GEOGRAPHIC SERVICE AREA: Dallas County. IMPACT ON REGION: Recently changed the way they measure their impact. Now look at the number of jobs created, sales revenue increased, jobs retained, amounts financed. ORGANIZATION: Heart of Texas Business Resource Center & McLennan Community College SBDC ADDRESS: 4601 N. 19th Waco, TX 76708 CONTACT: Lu Billings, Director TELEPHONE: 817-750-3600 FAX: 817-750-3620 E-MAIL: Not at the moment, will be connected to Internet. DESCRIPTION OF ORGANIZATION: To assist small business in their start-up and to provide assistance for them to prosper and grow. INFORMATION SERVICES: Have a new Business Information Center (computers, WP, QuattroPro, desktop publishing), modems, and access to bulletin boards. AREAS OF INTEREST: There are several programs under the umbrella organization, the Business Resource Center (which is a one-stop shop for small business owners). Each offer a whole array of classes (effective management, procurement, home based business, import business) 1. SBDC 2. Export/Import Assistance Center 3. Business Information Center 4. SCORE 5. Small Business Incubator HOLDINGS: Resource library houses VCR's and videos on a range of topics, have a collection of books on small business which can be checked out, SBA publications. LIMITATIONS: Must be a small business. PUBLICATIONS: Publish an annual update, brochures on all the different centers and programs. SOURCES OF FUNDING: Grant from the SBA matched by McLennan County Community College. The Business Information Center is funded through a grant from the Southwestern Bell Foundation and the Incubator is community supported. NUMBER OF STAFF: 7 full-time, 2 part-time, SCORE members (25), 15-member board of directors, local business people volunteer as well. FOUNDED: June 1988 CLIENTELE: 40% start-up, 60% on-going or already in business. GEOGRAPHIC SERVICE AREA: All of McLennan County, Bosque County, Bell, Falls, Hill, and Coryell Counties. IMPACT ON REGION: Track the number of hours spent on counseling with a client, number of hours of training provided to small businesses. Track the number of full-time, part-time employees that each business has. Number of new businesses started, number of small businesses retained. ORGANIZATION: International Business Center SBDC ADDRESS: P.O. Box 580299 Dallas, TX 75258 CONTACT: Beth Huddleston, Director TELEPHONE: 214-747-1300 FAX: 214-748-5774 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: To assist small businesses enter the field of international trade through counseling and training programs. INFORMATION SERVICES: National Trade Databank, some online services. AREAS OF INTEREST: Primarily international trade. Offer an Export Certification Program and an Import Certification Program twice each year. Offer monthly seminars on "How to Export," and "How to Import," cultural briefings on various countries every month, and other specialty seminars depending on the need. HOLDINGS: National Trade Databank is on a CD-ROM system, produced own video -- "Mexico Business Briefing," and "Exporting: Is it for You" is in production, also have other videos. LIMITATIONS: Work primarily with small business but will assist anyone. PUBLICATIONS: Quarterly newsletter "International Trade World," brochures on seminars. SOURCES OF FUNDING: Partially funded by the SBA, and the rest from the Dallas County Community College District. NUMBER OF STAFF: 4 full-time, 2 part-time, 5 volunteers. FOUNDED: October 1988 CLIENTELE: Small businesses in the north Texas region that are new-to-export or beginners in export. GEOGRAPHIC SERVICE AREA: 49 counties of northeast Texas. IMPACT ON REGION: Last impact study done in June of 1991. Surveyed clients and found they increased exports in region by $50 million. ORGANIZATION: Trinity Valley Community College -- SBDC ADDRESS: 500 S. Prairieville Athens, TX 75751 CONTACT: Judy Loden, Director TELEPHONE: 903-675-7403 FAX: 903-675-5199 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: To assist small business in a 5 county region through free counseling, seminars, workshops and in providing information. INFORMATION SERVICES: Provide more one-on-one counseling than information services. Texas Marketplace -- through the Texas Dept. of Commerce, trade leads, government contract leads, bulletin boards to match inventors with manufacturers. AREAS OF INTEREST: Financing, loan packaging, and through Texas A & M provide technical assistance to clients. HOLDINGS: Videos, will be adding CD-ROMs. LIMITATIONS: Have to be or want to be a small business (500 employees or less). PUBLICATIONS: Publish 60 page "How to Start a Business" manual for various towns, distribute information from the IRS, SBA, and the Texas Department of Commerce. SOURCES OF FUNDING: Half by the SBA and the other half by Trinity Valley Community College. NUMBER OF STAFF: 2 full-time, 2 part-time counselors, 5 volunteers. FOUNDED: 1987 CLIENTELE: 40% start-up, 60% on-going. GEOGRAPHIC SERVICE AREA: 5 county region in east Texas. IMPACT ON REGION: Track the number of hours spent with a client, the number of clients, the number of jobs created, and number of loans they've helped clients get. ORGANIZATION: SBDC George Mason University ADDRESS: 4260 Chain Bridge Road Suite A1 Fairfax, VA 22030 CONTACT: Michael Kehoe TELEPHONE: 703-993-2130 FAX: 703-993-2126 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: The SBDC, affiliated with George Mason University, provides consulting, training and information services to N. Virginia (Arlington, Alexandria, Falls Church, Leesburg, Fairfax). INFORMATION SERVICES: Small collection of business development material (directories, newsletters, periodicals, industry guides -- "Entreguides," house about 1,000 publications. Use the main university library for CD-ROM and database searches (mostly ABI/Inform, ERIC, scan Washington consortium holdings). AREAS OF INTEREST: Programs for pre-start-ups, planning, licensing -- called SmartStart, also have Legal Start, training services related to these topics on a more intensive level (8 week course on business plan development), electronic bid matching services, Commerce Business Daily (CBD) -- online service, sponsor a women's networking program with the SBA. HOLDINGS: National Trade Databank (NTDB), some census files, will be getting more CD-ROMs on a jukebox system (still identifying the CD's, but will definitely have NTDB, ABI/Inform). LIMITATIONS: No check-out, no evening or weekend hours. Have to be serious about starting a business or already in business to use their consulting services. PUBLICATIONS: Press Kit (package of information contains brochure, newsletter, training calendar). SOURCES OF FUNDING: George Mason University, SBA, Defense Logistics Agency, city of Fairfax, Loudoun County, generate some of their own revenue, private sector fund raising. NUMBER OF STAFF: 14 full-time equivalents, 8 full-time, 15-20 part-time, 100 volunteers (50 of which are very active). FOUNDED: 1986 CLIENTELE: Have worked with 2,500 individuals and companies through training and consulting. About 55% had not gone into business yet, approximately 45% were already in business, and of the 45% in business, about half did under $100,000 in revenue, the other half did $600,000. GEOGRAPHIC SERVICE AREA: Alexandria, Arlington, Fairfax City, Loudoun County, Falls Church and Leesburg. IMPACT ON REGION: Measure the success of their clients and try to gauge what their impact was on them. Track jobs, sales, investment, companies started, jobs saved and jobs stabilized. Measure satisfaction in 5 key areas: (Questions asked in exit interviews) 1. How helpful was the staff? 2. How courteous was the counselor? 3. Was your counselor understanding of your business situation? 4. Counselor's general level of knowledge related to his subject. 5. How satisfied were you with the time it took to get an appointment? In addition, Would you recommend the center? How satisfied were you with the center? ORGANIZATION: Wayne Brown Institute ADDRESS: P.O. Box 2135 Salt Lake City, UT 84110-2135 CONTACT: Brad Bertoch, President TELEPHONE: 801-595-1141 FAX: 801-595-1181 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Mission: To assist worthy early stage technology based companies raise equity capital for the purpose of creating new wealth, jobs and tax base. INFORMATION SERVICES: Maintain database of early stage technology based companies in Utah, database of investors, and wealthy individuals in the state. AREAS OF INTEREST: Business Plan Review Program, Corporate Development Program (Mentoring Service), Utah Venture Capital Conference, consultants to the Arizona Venure Capital Conference, and the proposed Los Angeles Technology Forum. HOLDINGS: Videos (shot "How to Raise Venture Capital" - contains interviews with top venture capitalists in the country). LIMITATIONS: Work almost exclusively with technology based companies that have the potential for extremely rapid growth (for example, $50-$100 million in sales within 7-10 years). PUBLICATIONS: Publish guidelines for business plans, various conference materials, handout material describing the Institute and its programs, produce videos that talk about the Institute, and how to raise equity capital. SOURCES OF FUNDING: Mostly from the private sector (big corporations, service providers, utilities), some state and local government money, some fees from programs. NUMBER OF STAFF: 1 full-time, 1 part-time, employ consultants as needed. FOUNDED: 1983 CLIENTELE: High-tech companies and their constituencies. True client is the investment community. GEOGRAPHIC SERVICE AREA: Primarily Utah, but have done projects all over the world. IMPACT ON REGION: Uses independent party to survey clients and obtain the following information: the amount of money raised; where the money was raised; assistance provided by the Institute; and number of jobs created. The Institute has helped over 30 companies raise over $45 million dollars, creating in excess of 1,000 jobs since its founding in 1983. RECOMMENDED: 1. Center for Entrepreneurial Leadership at the Kauffman Foundation Contact: Jana Matthews or Ray Smilor 2. IC2 (Institute for Creativity and Capital) Institute, Austin, Texas. Contact: Laura Kilcrease or David Gerhardt (Texas Capital Network) Director: Dr. George Kozmetsky 3. National Business Incubator Association (NBIA) in Athens, Ohio ORGANIZATION: Export Assistance Center of Washington PNEAP (Pacific Northwest Export Assistance Project) Division ADDRESS: 2001 6th Avenue Suite 2100 Seattle, WA 98121 CONTACT: Bernard L. Murray TELEPHONE: 206-464-7123 FAX: 206-587-4224 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: One-stop shop for exporters - especially value added manufactured products. INFORMATION SERVICES: NTDB, Washington Market Place, international trading networks with 10 countries. AREAS OF INTEREST: FTA Duty Assistance provided, ISO 9000 training provided. HOLDINGS: N/A LIMITATIONS: Clients in excess of funding must pay fees. PUBLICATIONS: None. SOURCES OF FUNDING: Washington state. NUMBER OF STAFF: 4 full-time, 2 part-time, 2 volunteers. FOUNDED: 1991 CLIENTELE: 3 year minimum. GEOGRAPHIC SERVICE AREA: Washington state. Idaho, Montana, Oregon - if fees are provided. IMPACT ON REGION: Jobs created - 160+; businesses assisted - 40 (30 on a 3 year contract); objectives are long-term contracts and security of employment plus business expansion, combined with growth of business and employment. ORGANIZATION: Office of Economic Development ADDRESS: Municipal Building, Room 330 600 Fourth Avenue Seattle, WA 98104 CONTACT: Carol Dickinson, Director TELEPHONE: 206-684-8090 FAX: 206-684-0379 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: MISSION: To use the powers of City government to support a healthy, diversified economic base and to bring economic opportunities to all Seattle's citizens -- especially its most disadvantaged. To take these actions in partnership with private sector firms, community based organizations, and other public sector institutions wherever possible. GOALS: Specific goals for an economic development function devoted to expanding economic opportunities are as follows: 1. Strengthen the Economic Base and the Business Climate: Support the creation and retention of livable wage jobs in Seattle and the surrounding region and support a healthy and diversified regional economy. 2. Support Employment Opportunities: Ensure that Seattle's residents have the needed skills and opportunities to participate in the job market and to obtain and retain livable wage jobs. 3. Support Community-Based Economic Development: To assist in the development and on-going support of community-based organizations dedicated to neighborhood revitalization. INFORMATION SERVICES: N/A AREAS OF INTEREST: The City has several ways in which it is addressing the issue of access to capital and technical assistance for Seattle businesses. 1. Seattle Small Business Lenders Association Program Support - The City participates with Seattle's major banks in funding the staffing for the program which targets working capital loans generally under $50,000, to businesses located in the Central Area, Southeast Seattle, and in the International District. The SSBLA Program can be reached by calling 206-764-5375. 2. City Loans as part of SSBLA - Also, as part of the City's involvement with the SSBLA Program, the City has the ability to make loans for purposes other than working capital. Specifically, the City has authority to lend up to $85,000 for the following types of target area (i.e. Central Area, Southeast and International District) projects: 1. Commercial real estate 2. Mixed use real estate 3. Small contractor financing 4. Franchise acquisition 5. Micro enterprise development 3. SBA Loan Packaging Support - The City funds Evergreen Community Development Association to work with businesses located anywhere in Seattle who are attempting to obtain financing through SBA's 7(a) Bank Loan Guaranty Program or through SBA's 504 Program. Information on SBA loans and the loan packaging service can be obtained by calling Evergreen CDA at 206-622-3731. 4. Entrepreneurship Training - The City also supports programs which provide training in business basics including sessions on how to develop a business plan and loan proposal. These programs can be reached by calling: Black Dollar Days Task Force 206-323-4212 Employment Opportunities Center 206-725-8200 HOLDINGS: Mostly vertical files. LIMITATIONS: Staffing, budget and time constraints. PUBLICATIONS: Brochures on different finance programs. SOURCES OF FUNDING: Federal grants and community development block grants (office has an operating budget of $600,000-$700,000). NUMBER OF STAFF: 8 full-time, no part-time, no volunteers. FOUNDED: 1993 CLIENTELE: Varies -- for financial programs mostly start-ups and young companies or undercapitalized companies. Also work with chamber groups. GEOGRAPHIC SERVICE AREA: Seattle. IMPACT ON REGION: Have not set up a measurement system as of yet. ORGANIZATION: Seattle Public Library ADDRESS: 1000 4th Avenue Seattle, WA 98104-1193 CONTACT: Anne Thatcher, Business & Technology TELEPHONE: 206-386-4655 FAX: 206-386-4634 E-MAIL: [email protected] DESCRIPTION OF ORGANIZATION: A public library with many services geared towards the business and technology communities. Serve clients by phone, fax, in person, through teaching, and through verbal and written presentations given to the community. Emphasize small business development and international trade (especially Pacific Rim international trade). Place a high premium on effective service, and the constant exploring of the most effective delivery of information via technology. Provide equipment and services to handicapped individuals, diverse ethnic communities, new immigrants, and the disenfranchised. INFORMATION SERVICES: Have a number of electronic products in the downtown library and 22 neighboring libraries. Personal computers in multiple sites, access to Infotrac indexes, all have access to Internet (dial-in, too) and provide gateways to a number of resources via Internet including the Library of Congress, Seattle Community Network (good listing of business information), King County Library System, University of Washington Library System, White House News, Weather Information, UnCover, etc. Within the Business Department, have 4 public work stations with the following electronic access tools: * PC Sig Shareware * American Business Disc * Dun & Bradstreet Business Locator * Harris Manufacturers Directory * Journal of Commerce Import/Export Register * CASSIS patent and trademark searching CD-ROM * National Trade Databank * Compact Disclosure * Wilson BusinessDisc Also provide at electronic work stations: small business development software packages such as: * business planning tools * spreadsheet and accounting programs for small businesses * resume builders In addition, have two search stations for librarians for more online searching of databases (mostly use DIALOG and Datatimes). Also have NewsBank - CD-ROM coverage of Seattle Times (full text searching and coverage). Online catalog offers community contacts and community events calendar (have about 3,500 community organizations on this electronic database, providing local information by Seattle Community Network. Dial-in access to all resources is a major part of their users' access to the library. People are really using this capability (25,000 dial-ins a month). AREAS OF INTEREST: 1. International Trade: lead member of Pacific Rim Business Information Service, with large collection and service emphasis on providing business support to Washington State import/export businesses (1-800-348-5669). Also, collection and services, re: trade with Europe, Canada, Latin America, Russia, CIS, Vietnam. 2. Small Business: do monthly small business resource program in the community in conjunction with the SBA and SCORE with the library's resources, at SBA/SCORE day-long workshop for entrepreneurs. 3. Business and Economic Development: meet with business groups, city agencies, associations in international trade, engineering, economic development areas, environmental, management, compliance and purchasing areas. 4. New initiatives in the works to emphasize small business and economic development: * To work closely with the Mayor's Taskforce on Small Business to improve citizen's access to the city's resources available to small business. * Applied for a local grant ("Community Data Link"). Will emphasize community planning, small business and economic development (to be set up in 2 libraries and 2 neighboring community center sites -- will start in mid-'95 if approved). * Applied for a federal grant (NTIA grant) for increased electronic access at the grass roots level. HOLDINGS: Beyond extensive circulating and reference collections, CD-ROMs, videos, company and industry directories, updated services on tax personnel, financial business issues, standards (ANSI, ASTM, some ISO). LIMITATIONS: De facto limitation that no cost be passed on to their users - limit their delivery of search results and refer them to other ways of getting to the information by paying for it. Also, it's their mission to serve the citizens of Seattle but receive calls from all over the country. For calls from outside their service area, refer callers back to their local library. PUBLICATIONS: Brochures about various programs (for example, local business directories, biotechnology industry, patent and trademark searching, Pacific Rim resources, NAFTA agreement). Pacific Rim bibliography (full holdings) and selective bibliographies in other subjects. SOURCES OF FUNDING: Primarily by the city budget (tax base) with some additional gift monies received through corporate grants, gift donations, and federal and state library grants. NUMBER OF STAFF: Department - 14 full-time, 4 part-time, about 8 volunteers. Library - 400 full-time, about 300-400 volunteers. FOUNDED: 1891 CLIENTELE: Within small business department: 30% start-up, 50% on-going businesses, 20% visitors; entire department: 40% job seekers, 30% students, 30% start-ups/on-going. GEOGRAPHIC SERVICE AREA: Seattle proper (technically includes King County). IMPACT ON REGION: Track number of phone calls received -- number of callers (average 850 per day) not number of questions, access to their online catalog (25,000 dial-ins a month), track in-house use of reference materials, circulation, use of equipment and resources, use of work stations. Will install a gopher that will allow them to track individual destinations searched. ORGANIZATION: Seattle Vocational Institute ADDRESS: 315 22nd Avenue S. Seattle, WA 98144 CONTACT: Leroy Drake TELEPHONE: 206-587-4950 FAX: 206-587-4967 E-MAIL: Yes DESCRIPTION OF ORGANIZATION: MISSION: To provide basic skills, vocational and work force training opportunity to the culturally diverse, economically and educationally underserved population in the inner-city achieve, through competitive based, open-entry, short-term programs that lead to jobs for the future, personal achievement and educational advancement. Members of the Seattle Community College district institute are responsive to the needs of students and community and collaborates with other members of the district, business, labor, government, and community groups. INFORMATION SERVICES: Employment Security Co-Location Center -- access lists jobs across the state via computer. AREAS OF INTEREST: Vocational training, adult basic education, GED preparation, English as a second language, medical office administration classes, acute care nursing assistance program, medical assistance program, medical transcription program, dental assistance, career counseling, financial aid, on-site child care, jobs placement assistance, word processing/office administration. HOLDINGS: Some instructors may use videos in their classes. LIMITATIONS: Must be at least 16 years old, entrance requirements for programs, must take an assessments test. PUBLICATIONS: Brochures on all programs. SOURCES OF FUNDING: By the state (through State Board of Seattle Technical and Community Colleges). NUMBER OF STAFF: Approximately 20 full-time, 20 part-time, 4-5 volunteers. FOUNDED: 1987 as the Washington Institute of Applied Technology (WIAT), became the Seattle Vocational Institute in July of 1991. CLIENTELE: Average age of students is 29, 90% are low-income, 65% are female, and 77% ethnic. GEOGRAPHIC SERVICE AREA: Seattle/King County area. IMPACT ON REGION: Measure by FTE students (full time equivalents). Currently have 692 fte students. ORGANIZATION: Small Business Administration-- Seattle District Office ADDRESS: 915 2nd Avenue Room 1792 Seattle, WA 98174 CONTACT: Darlene Robbins, Business Information Center Manager TELEPHONE: 206-220-6527 FAX: 206-220-6570 E-MAIL: [email protected]; connected to ESKIMO NORTH (file transfer capability) DESCRIPTION OF ORGANIZATION: The SBA's Business Information Center (BIC) mission is to guide prospective and present small business owners and managers in the research and preparation of workable business plans, a key component to small business success. The BIC is distinctive in offering a reference library, computer and video facilities and knowledgeable business counselors all in one place. The BIC is designed specifically to focus clients' energies on researching, drafting, and completing a meaningful business plan. While the goal is to be a self-help center, the BIC stresses an integrated approach. This allows the BIC to see clients through the entire process. INFORMATION SERVICES: America Online, Internet (through their connection with Seattle Public Library), can get into LC, Seattle Public Library Online, access to SBA Online, access to NASA database (NASA Far West Regional Technology Transfer Center Network) on technology transfer for the state of Washington, bulletin board (is an electronic library -- have actual text on about 300 different books/materials relating to small business, US-Japan Infoshare (online service to educate people about arts & entertainment, culture, can connect to University of Washington library, CORE II - a computer survey program to test export readiness, access to numerous bulletin boards. AREAS OF INTEREST: The Business Information Center is set up for those who wish to do research on their own. The Center doesn't do research for people -- they lead them to the materials and necessary resources, SBA conducts workshops and counseling sessions; BIC does some presentations. HOLDINGS: Videos, CD-ROMs, electronic business plan templates (can purchase through SCORE), National Trade Databank, computer applications in their lab all focus on small business, books related to small business, Small Business Advisor (focuses on legal aspects). LIMITATIONS: None. PUBLICATIONS: Brochures. SOURCES OF FUNDING: Funded through SBA's district office, receive contributions from private sector as well (for example, computers and software). NUMBER OF STAFF: 1 full-time, interns, and volunteers (SCORE members). FOUNDED: 1991 CLIENTELE: Start-up and on-going, 100% small business focused. GEOGRAPHIC SERVICE AREA: Washington state, although can counsel to anyone in the world through e-mail. IMPACT ON REGION: Based on number of people served. Difficult to track without a staff. The concept of a Business Information Center is being replicated by SBA in major cities nationwide, and as of this publication, there are ten in the United States. ORGANIZATION: Urban Enterprise Center (UEC), a special program of the Greater Seattle Chamber of Commerce. ADDRESS: 1301 Fifth Avenue, Suite 2400 Seattle, WA 98101 CONTACT: Herman L. McKinney, Executive Director TELEPHONE: 206-389-7231 FAX: 206-389-7288 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Working to create economic opportunities that will lead to jobs for those who live in the inner city community and to prevent Seattle from facing an urban crisis economically. INFORMATION SERVICES: N/A AREAS OF INTEREST: 1. Venture capital project 2. Business technical assistance program 3. Education and training partnership 4. Intervention program on social, academic, and employability skills 5. Science summer camp for inner city youth stressing math, science, and computer skills 6. Job creation HOLDINGS: N/A LIMITATIONS: Stressing the inner city communities. PUBLICATIONS: N/A SOURCES OF FUNDING: Public and private. NUMBER OF STAFF: Executive Director - full-time, two staff assistants - part-time, one non-paid intern. FOUNDED: March 1993 CLIENTELE: Business (medium/small), vocational/community colleges, low income community. GEOGRAPHIC SERVICE AREA: Seattle/King County. IMPACT ON REGION: The Greater Seattle Chamber of Commerce Urban Enterprise Center will help drive the economic revitalization of this area by assisting in the creation of jobs, business expansion and training in the area that needs a strong commitment of support from the broader Seattle/King County community. EVALUATION: At the end of the second year, the Urban Enterprise Center will conduct a comprehensive evaluation to measure the results of its efforts. First, the Center will review the statistical data provided by the Department of Social and Health Services Research and Data Analysis to measure the number and percentile of levels of poverty of residents in the Central and Rainier Valley communities. Second, they will measure the successes of the number of small businesses who were provided technical assistance and determine how many of these businesses increased their number of employees and/or expanded their businesses over the past year as a result of this effort. Third, they will review and report what effect the UEC has on Central Area and Rainier Valley communities by assisting in our efforts to have those organizations that effect the community work together in a collaborative effort. Finally, the Center will measure the success of existing business in the Central Area and Rainier Valley communities to determine how many provided employment opportunities for African-American and other minorities who reside in the community. ORGANIZATION: Washington Marketplace, State of Washington Community Trade & Economic Development ADDRESS: 2001 6th Avenue Suite 2600 Seattle, WA 98121 CONTACT: Robert Gilmore, Manager TELEPHONE: 206-389-2563 FAX: 206-464-7735 E-MAIL: N/A DESCRIPTION OF ORGANIZATION: Electronic matching of buyers and sellers both domestic and international made possible through customized computer software. Process 2,000 trade leads a week. Companies are coded. Have 80,000 companies in their database. INFORMATION SERVICES: No online services, prefer a more active approach (they contact the companies themselves) -- transmit trade leads directly to the company. Also code companies that may be interested in flexible networking. Have the capacity to transmit trade leads via fax cards but has not begun this type of transmission to date. AREAS OF INTEREST: Connecting themselves to major laboratories (Batelle, for example) for technology transfer purposes. Have a commitment from other countries to establish a direct communications link for joint venture trade leads and strategic alliances. Hope to be the first regional network of information offices. Oregon Marketplace, British Columbia Information Systems and Washington Marketplace plan to unite into one network, based on the Washington Marketplace model. HOLDINGS: N/A LIMITATIONS: Services only available to Washington suppliers. PUBLICATIONS: None. SOURCES OF FUNDING: State funding and fees for services. NUMBER OF STAFF: 1 full-time, 1 paid executive intern, 10 unpaid university interns. FOUNDED: 1988 CLIENTELE: Varied but focus on certain sectors (high-tech, aerospace, environmental, software, wood products, agricultural products). GEOGRAPHIC SERVICE AREA: Washington state (services to expand). IMPACT ON REGION: Number of confirmed linkages of buyers to sellers ($150 million worth in linkages over an 18 month period). ***Last update 12/6/94 (lc/brp)*** .