Directory of Small Business Providers by State/Possession

TENNESSEE

ORGANIZATION:

Tennessee Small Business Development Center (The Tennessee Board of Regents)

ADDRESS:

1415 Murfreesboro Road Suite 350

Nashville, TN 37217

CONTACT: Mr. Albert Laabs, State Director

TELEPHONE: (615) 366-3900

FAX: (615) 366-3939

INTERNET ADDRESS: http://www.tsbdc.org

E-MAIL: N/A

ORGANIZATION:

The Public Library of Nashville and Davidson County

ADDRESS:

615 Church Street

Nashville, TN 37219

CONTACT: Ron Perry, Business Librarian

TELEPHONE: 615-862-5842

FAX: 615-862-5849

INTERNET ADDRESS: http://www.library.nashville.org/

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: A public library.

INFORMATION SERVICES: DIALOG

AREAS OF INTEREST: Foundation Center; Government Depository.

HOLDINGS:
Videos - 60; Audio tapes - 100; CD-ROM - Compact Disclosure, NESE

(National Economic, Social and Educational), NTDB (National Trade Data Bank), Prophone.

LIMITATIONS: None.

PUBLICATIONS: Quarterly newsletter.

SOURCES OF FUNDING: State and local government.

NUMBER OF STAFF: 4 full-time, 1 part-time.

FOUNDED: 1931

CLIENTELE: General public.

GEOGRAPHIC SERVICE AREA: Nashville-Davidson MSA.

IMPACT ON REGION: Population served:

Nashville-Davidson 519,300
Nashville MSA 1,031,100

Requests (1993): 57,189

TEXAS

ORGANIZATION:

North Texas Small Business Development Center Network

Bill J. Priest Institute for Economic Development (Dallas County Community College)

ADDRESS:

1402 Corinth Street

Dallas, TX 75215

CONTACT:

Ms. Liz Klimback, Regional Director

Al Salgado, Asst. Regional Director: x5837

TELEPHONE: 1-800-350-7232 or (214) 860-5900

FAX: (214) 860-5813

INTERNET ADDRESS: http://www.ntsbdc.org/

E-MAIL: daw1404@dcccd.edu or billpriestinstitute@dcccd.edu

DESCRIPTION OF ORGANIZATION: Provide free business counseling and business training to small businesses.

INFORMATION SERVICES: DIALOG, some of the TELTECH services, Commerce Business Daily online, a government procurement search database, TINS, Knowledge Express, Mid-Atlantic TTC.

AREAS OF INTEREST:

1. Program with the city of Dallas to provide loan document assistance to minority city vendors. The center facilitates the process of applying for loans or in obtaining other sources of funding.
2. Another program with the city is to provide business counseling and business training to 5 business incubators. Do some counseling and business training at satellite locations (banks, departments . of commerce).

HOLDINGS: Wide range of CD-ROMs, have a Business Information library with printed material and videos, have a downlink capability for teleconferences.

LIMITATIONS: None.

PUBLICATIONS: Publish training schedule and brochures.

SOURCES OF FUNDING: SBA, state of Texas, Dallas County Community College District, city of Dallas, and some private sector support.

NUMBER OF STAFF: 8 full-time, 6 part-time, 8 volunteers.

FOUNDED: 1986

CLIENTELE: 40% pre-venture, rest are start-up (first year businesses), on- going and existing businesses.

GEOGRAPHIC SERVICE AREA: Dallas County.

IMPACT ON REGION: Recently changed the way they measure their impact. Now look at the number of jobs created, sales revenue increased, jobs retained, amounts financed.

ORGANIZATION:

Collin County SBDC

ADDRESS:

4800 Preston Park Blvd., Suite A126

Box 15

Plano, TX 75093

CONTACT: Mark Langford, Director

TELEPHONE: (972) 985-3770

FAX: (972) 985-3775

INTERNET ADDRESS: http://www.ccccd.edu/bc/smallbusdev.html

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: The SBDC is a professional management counseling/training service funded by Collin County Community College and the U.S. Small Business Administration. The SBDC is designed to provide potential and existing businesses in Collin County with the practical assistance needed to survive, grow, and prosper.

INFORMATION SERVICES: The SBDC has access to a wide range of information for business success. We can provide businesses with information concerning contracting with government, international trade, intellectual property protection and technology transfer. Also, with the help of SBDC resource partners, clients can tap into information contained within several on-line databases to gain a competitive edge.

AREAS OF INTEREST: Individual counseling is offered in such areas as new business feasibility and start-up, business plan preparation, financial management, and general management strategies for small businesses engaged in retail, service, manufacturing, and wholesale industries. Counseling is free and is provided through one-on-one and group sessions.

The SBDC offers free and low cost workshops, seminars and courses geared to the needs of small businesses. Utilizing qualified professionals recruited from the business world, the SBDC provides hands-on, expert instruction on varied business topics, such as introductory topics for those planning to start a business or more advanced topics aimed at the experienced small business owner.

HOLDINGS: The SBDC Resource Center contains books, news articles, videos, periodicals, and SBA publications. CD-ROM capabilities will be available by the Fall of 1994.

LIMITATIONS: Individuals and business requesting SBDC services must be established as for-profit organizations.

PUBLICATIONS: Contact the SBDC to receive a brochure or a current course schedule.

SOURCES OF FUNDING: U.S. Small Business Administration, Collin County Community College, and the State of Texas.

NUMBER OF STAFF: 2 full-time, 2 part-time, numerous volunteers.

FOUNDED: 1988

CLIENTELE: About 80% of clients represent start-up businesses. The remaining 20% are owners of existing businesses.

GEOGRAPHIC SERVICE AREA: The Collin County SBDC is part of a consortia that serves 49 counties in North Texas. Our services are primarily aimed toward small businesses in Collin County.

IMPACT ON REGION: From October 1992-September 1993, the SBDC provided counseling for 602 individuals and training for 466.

ORGANIZATION:

McLennan SBDC

ADDRESS:

1400 College Drive

Waco, TX 76708

CONTACT: Vacant

TELEPHONE: (254) 299-8141

FAX: (254) 299-8054

INTERNET ADDRESS: http://www.ntsbdc.org/mclennan.html

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: To assist small business in their start-up and to provide assistance for them to prosper and grow.

INFORMATION SERVICES: Have a new Business Information Center (computers, WP, QuattroPro, desktop publishing), modems, and access to bulletin boards.

AREAS OF INTEREST: There are several programs under the umbrella organization, the Business Resource Center (which is a one-stop shop for small business owners). Each offer a whole array of classes (effective management, procurement, home based business, import business)

1. SBDC
2. Export/Import Assistance Center
3. Business Information Center
4. SCORE
5. Small Business Incubator

HOLDINGS: Resource library houses VCR's and videos on a range of topics, have a collection of books on small business which can be checked out, SBA publications.

LIMITATIONS: Must be a small business.

PUBLICATIONS: Publish an annual update, brochures on all the different centers and programs.

SOURCES OF FUNDING: Grant from the SBA matched by McLennan County Community College. The Business Information Center is funded through a grant from the Southwestern Bell Foundation and the Incubator is community supported.

NUMBER OF STAFF: 7 full-time, 2 part-time, SCORE members (25), 15-member board of directors, local business people volunteer as well.

FOUNDED: June 1988

CLIENTELE: 40% start-up, 60% on-going or already in business.

GEOGRAPHIC SERVICE AREA: All of McLennan County, Bosque County, Bell, Falls, Hill, and Coryell Counties.

IMPACT ON REGION: Track the number of hours spent on counseling with a client, number of hours of training provided to small businesses. Track the number of full-time, part-time employees that each business has. Number of new businesses started, number of small businesses retained.

ORGANIZATION:

International Trade Center SBDC

ADDRESS:

2050 Stemmons Freeway, World Trade Center, Suite 150

P.O. Box 580299

Dallas, TX 75258

CONTACT: Beth Huddleston, Director

TELEPHONE: (214) 747-1300

FAX: (214) 748-5774

INTERNET ADDRESS: http://www.iexportimport.com/

E-MAIL: beth@onramp.net or information@iExportImport.com

DESCRIPTION OF ORGANIZATION: To assist small businesses enter the field of international trade through counseling and training programs.

INFORMATION SERVICES: National Trade Databank, some online services.

AREAS OF INTEREST: Primarily international trade. Offer an Export Certification Program and an Import Certification Program twice each year. Offer monthly seminars on "How to Export," and "How to Import," cultural briefings on various countries every month, and other specialty seminars depending on the need.

HOLDINGS: National Trade Databank is on a CD-ROM system, produced own video -- "Mexico Business Briefing," and "Exporting: Is it for You" is in production, also have other videos.

LIMITATIONS: Work primarily with small business but will assist anyone.

PUBLICATIONS: Quarterly newsletter "International Trade World," brochures on seminars.

SOURCES OF FUNDING: Partially funded by the SBA, and the rest from the Dallas County Community College District.

NUMBER OF STAFF: 4 full-time, 2 part-time, 5 volunteers.

FOUNDED: October 1988

CLIENTELE: Small businesses in the north Texas region that are new-to-export or beginners in export.

GEOGRAPHIC SERVICE AREA: 49 counties of northeast Texas.

IMPACT ON REGION: Last impact study done in June of 1991. Surveyed clients and found they increased exports in region by $50 million.

ORGANIZATION:

Trinity Valley Community College - SBDC

ADDRESS:

500 S. Prairieville

Athens, TX 75751

CONTACT: Judy Loden, Director

TELEPHONE: (903) 675-7403

FAX: (903) 675-5199

INTERNET ADDRESS: not available

E-MAIL: jloden@tvcc.cc.tx.us

DESCRIPTION OF ORGANIZATION: To assist small business in a 5 county region through free counseling, seminars, workshops and in providing information.

INFORMATION SERVICES: Provide more one-on-one counseling than information services. Texas Marketplace -- through the Texas Dept. of Commerce, trade leads, government contract leads, bulletin boards to match inventors with manufacturers.

AREAS OF INTEREST: Financing, loan packaging, and through Texas A & M provide technical assistance to clients.

HOLDINGS: Videos, will be adding CD-ROMs.

LIMITATIONS: Have to be or want to be a small business (500 employees or less).

PUBLICATIONS: Publish 60 page "How to Start a Business" manual for various towns, distribute information from the IRS, SBA, and the Texas Department of Commerce.

SOURCES OF FUNDING: Half by the SBA and the other half by Trinity Valley Community College.

NUMBER OF STAFF: 2 full-time, 2 part-time counselors, 5 volunteers.

FOUNDED: 1987

CLIENTELE: 40% start-up, 60% on-going.

GEOGRAPHIC SERVICE AREA: 5 county region in east Texas.

IMPACT ON REGION: Track the number of hours spent with a client, the number of clients, the number of jobs created, and number of loans they've helped clients get.

UTAH

ORGANIZATION:

Utah Small Business Development Center (Salt Lake Comm. College)

ADDRESS:

1623 S. State Street

Salt Lake City, Utah 84115

CONTACT: Mr. Mike Finnerty, State Director

TELEPHONE: (801) 957-3480

FAX: (801) 957-3489

INTERNET ADDRESS: http://www.utahsbdc.org/

E-MAIL: huntpa@slcc.edu

ORGANIZATION:

Wayne Brown Institute

ADDRESS:

P.O. Box 2135

Salt Lake City, UT 84110-2135

CONTACT: Brad Bertoch, President

TELEPHONE: (801) 595-1141

FAX: (801) 595-1181

INTERNET ADDRESS: http://www.venturecapital.org

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: Mission: To assist worthy early stage technology based companies raise equity capital for the purpose of creating new wealth, jobs and tax base.

INFORMATION SERVICES: Maintain database of early stage technology based companies in Utah, database of investors, and wealthy individuals in the state.

AREAS OF INTEREST: Business Plan Review Program, Corporate Development Program (Mentoring Service), Utah Venture Capital Conference, consultants to the Arizona Venture Capital Conference, and the proposed Los Angeles Technology Forum.

HOLDINGS: Videos (shot "How to Raise Venture Capital" - contains interviews with top venture capitalists in the country).

LIMITATIONS: Work almost exclusively with technology based companies that have the potential for extremely rapid growth (for example, $50-$100 million in sales within 7-10 years).

PUBLICATIONS: Publish guidelines for business plans, various conference materials, handout material describing the Institute and its programs, produce videos that talk about the Institute, and how to raise equity capital.

SOURCES OF FUNDING: Mostly from the private sector (big corporations, service providers, utilities), some state and local government money, some fees from programs.

NUMBER OF STAFF: 1 full-time, 1 part-time, employ consultants as needed.

FOUNDED: 1983

CLIENTELE: High-tech companies and their constituencies. True client is the investment community.

GEOGRAPHIC SERVICE AREA: Primarily Utah, but have done projects all over the world.

IMPACT ON REGION: Uses independent party to survey clients and obtain the following information: the amount of money raised; where the money was raised; assistance provided by the Institute; and number of jobs created. The Institute has helped over 30 companies raise over $45 million dollars, creating in excess of 1,000 jobs since its founding in 1983.

RECOMMENDED:

1. Center for Entrepreneurial Leadership at the Kauffman Foundation Contact: Jana Matthews or Ray Smilor
2. IC2 (Institute for Creativity and Capital) Institute, Austin, Texas. Contact: Laura Kilcrease or David Gerhardt (Texas Capital Network) Director: Dr. George Kozmetsky
3. National Business Incubator Association (NBIA) in Athens, Ohio

VERMONT

ORGANIZATION:

Vermont Small Business Development Center (Vermont Technical College)

ADDRESS:

P.O. Box 188

Randolph Center, VT 05061-0188

CONTACT: Mr. Donald L. Kelpinski, State Director

TELEPHONE: (800) 464-SBDC or (802) 728-9101

FAX: (802) 728-3026

INTERNET ADDRESS: http://www.vtsbdc.org/

E-MAIL: dkelpins@vtc.vsc.edu

VIRGIN ISLANDS

ORGANIZATION:

Virgin Islands Small Business Development Center (University of the Virgin Islands)

ADDRESS:

8000 Nisky Center, Suite 202

Charlotte Amalie

St. Thomas, U.S. Virgin Islands 00802-5804

CONTACT: Mr. Chester Williams, Director

TELEPHONE: (340) 776-3206

FAX: (340) 775-3756

INTERNET ADDRESS: http://rps.uvi.edu/SBDC/default.htm

E-MAIL: N/A

VIRGINIA

ORGANIZATION:

Virginia Small Business Development Center

ADDRESS:

707 E. Main Street, Suite 300

Richmond, VA 23219

Mailing Address: P.O. Box 446

Richmond, VA 23218-0446

CONTACT:

Robert C. Wilburn, Director

Vicki Humphreys

Anne Godfrey

TELEPHONE: (804) 371-8200

ext. 8251 Wilburn

ext. 6280 Humphreys

ext. 8253 Godfrey

FAX: (804) 225-3384

INTERNET ADDRESS: http://www.dba.state.va.us

E-MAIL:

rwilburn@dba.state.va.us

vhumphreys@dba.state.va.us

agodfrey@dba.state.va.us

ORGANIZATION:

National Association of Women Business Owners

ADDRESS:

1595 Spring Hill Road

Suite 330

Vienna, VA 22182

CONTACT: Sandra Hernandez Adams

TELEPHONE: (703) 506-3268

FAX: (703) 506-3266

INTERNET ADDRESS: http://www.nawbo.org

E-MAIL: national@nawbo.org

DESCRIPTION OF ORGANIZATION: The National Association of Women Business Owners (NAWBO), headquartered in the Washington, DC metropolitan area, is the only dues-based national organization representing the interests of all women entrepreneurs in all types of businesses. The organization currently has 90 chapters. It is affiliated with Les Femmes Chefs d'Entreprises Mondiales (World Association of Women Entrepreneurs), in 28 countries. NAWBO provides a strong and continuing voice and vision for women business owners within the economic, social and political communities.

INFORMATION SERVICES: N/A

AREAS OF INTEREST: NAWBO exercises leadership to create a business climate which realizes the integration of values, profits, technology and people. NAWBO views its mission as:

• Developing products and services that meet the needs of established women business owners.
• Expanding business development opportunities for women business owners.
• Impacting public policy through active participation in the political process.
• Creating and nurturing leadership skills to move women business owners into positions of influence.
• Forming private sector partnerships and coalitions to achieve mutual goals.
• Researching and communicating the evolving entrepreneurial models represented in women's businesses.
• Expanding its participation in the global economy, building on its strong international relationships.
• Supporting the needs of emerging women business owners.

HOLDINGS: N/A

LIMITATIONS: None.

PUBLICATIONS: NAWBOtime - published bi-monthly; Leader Bulletin - published quarterly

SOURCES OF FUNDING: Dues, non-dues revenue, corporate partners.

NUMBER OF STAFF: 3 full-time.

FOUNDED: 1974

CLIENTELE: Women entrepreneurs in all types of businesses.

GEOGRAPHIC SERVICE AREA: United States.

IMPACT ON REGION: N/A

ORGANIZATION:

SBDC George Mason University

ADDRESS:

4001 North Fairfax Drive

Suite 450

Arlington, VA 22203-1616

CONTACT: Paul Hall

TELEPHONE: (703) 993-8200

FAX: N/A

INTERNET ADDRESS: http://www.gmu.edu/departments/ii/gmarlsbdc.html

E-MAIL: phall@gmu.edu

DESCRIPTION OF ORGANIZATION: The SBDC, affiliated with George Mason University, provides consulting, training and information services to N. Virginia (Arlington, Alexandria, Falls Church, Leesburg, Fairfax).

INFORMATION SERVICES: Small collection of business development material (directories, newsletters, periodicals, industry guides -- "Entreguides," house about 1,000 publications. Use the main university library for CD-ROM and database searches (mostly ABI/Inform, ERIC, scan Washington consortium holdings).

AREAS OF INTEREST: Programs for pre-start-ups, planning, licensing -- called SmartStart, also have Legal Start, training services related to these topics on a more intensive level (8 week course on business plan development), electronic bid matching services, Commerce Business Daily (CBD) -- online service, sponsor a women's networking program with the SBA.

HOLDINGS: National Trade Databank (NTDB), some census files, will be getting more CD-ROMs on a jukebox system (still identifying the CD's, but will definitely have NTDB, ABI/Inform).

LIMITATIONS: No check-out, no evening or weekend hours. Have to be serious about starting a business or already in business to use their consulting services.

PUBLICATIONS: Press Kit (package of information contains brochure, newsletter, training calendar).

SOURCES OF FUNDING: George Mason University, SBA, Defense Logistics Agency, city of Fairfax, Loudoun County, generate some of their own revenue, private sector fund raising.

NUMBER OF STAFF: 14 full-time equivalents, 8 full-time, 15-20 part-time, 100 volunteers (50 of which are very active).

FOUNDED: 1986

CLIENTELE: Have worked with 2,500 individuals and companies through training and consulting. About 55% had not gone into business yet, approximately 45% were already in business, and of the 45% in business, about half did under $100,000 in revenue, the other half did $600,000.

GEOGRAPHIC SERVICE AREA: Alexandria, Arlington, Fairfax City, Loudoun County, Falls Church and Leesburg.

IMPACT ON REGION: Measure the success of their clients and try to gauge what their impact was on them. Track jobs, sales, investment, companies started, jobs saved and jobs stabilized.

Measure satisfaction in 5 key areas: (Questions asked in exit interviews)

1. How helpful was the staff?
2. How courteous was the counselor?
3. Was your counselor understanding of your business situation?
4. Counselor's general level of knowledge related to his subject.
5. How satisfied were you with the time it took to get an appointment?
6. In addition, Would you recommend the center? How satisfied were you with the center?

WASHINGTON STATE

ORGANIZATION:

Washington Small Business Development Center (Washington State University)

ADDRESS:

College of Business & Economics

501 Johnson Tower

Pullman, WA 99164-4851

CONTACT: Carol Rosenberg, Acting State Director

TELEPHONE: (509) 335-1576]

FAX: (509) 335-0949

INTERNET ADDRESS: http://www.sbdc.wsu.edu

E-MAIL: kraft@wsu.edu

ORGANIZATION:

Export Assistance Center of Washington PNEAP (Pacific Northwest Export Assistance Project) Division

ADDRESS:

2001 6th Avenue

Suite 2100

Seattle, WA 98121

CONTACT: Bernard L. Murray

TELEPHONE: (206) 464-7123

FAX: (206) 587-4224

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: One-stop shop for exporters - especially value added manufactured products.

INFORMATION SERVICES: NTDB, Washington Market Place, international trading networks with 10 countries.

AREAS OF INTEREST: FTA Duty Assistance provided, ISO 9000 training provided.

HOLDINGS: N/A

LIMITATIONS: Clients in excess of funding must pay fees.

PUBLICATIONS: None.

SOURCES OF FUNDING: Washington state.

NUMBER OF STAFF: 4 full-time, 2 part-time, 2 volunteers.

FOUNDED: 1991

CLIENTELE: 3 year minimum.

GEOGRAPHIC SERVICE AREA: Washington state. Idaho, Montana, Oregon - if fees are provided.

IMPACT ON REGION: Jobs created - 160+; businesses assisted - 40 (30 on a 3 year contract); objectives are long-term contracts and security of employment plus business expansion, combined with growth of business and employment.

ORGANIZATION:

Office of Economic Development

ADDRESS:

Municipal Building, Room 330

700 Fifth Avenue

Suite 1730

Seattle, WA 98104-5072

CONTACT: Mary Jean Ryan, Director

TELEPHONE: (206) 684-8090

FAX: (206) 684-0379

INTERNET ADDRESS: http://www.cityofseattle.net/EconomicDevelopment

E-MAIL: maryjean.ryan@ci.seattle.wa.us

DESCRIPTION OF ORGANIZATION:
The City of Seattle's Office of Economic Development (OED) is an executive office of the City of Seattle municipal government.

MISSION:
Its mission is to provide business assistance and community and workforce development services to businesses, community organizations and residents so that Seattle has a strong economy, thriving neighborhoods, and broadly shared prosperity.

GOALS

• Retain and expand Seattle's family-wage business sectors and encourage small business development.
• Increase the percentage of working-age adults who find and retain family-wage employment--with special emphasis on people of color, women, and people with disabilities.
• Strengthen neighborhood business districts and support community-based economic development across Seattle--with special emphasis on low-income communities.
• Improve customer satisfaction for businesses accessing City services.

INFORMATION SERVICES: The Office of Economic Development has recently published a series of brochures (Spring 2001) and launched a comprehensive new web site in August 2001. The Web site http://www.cityofseattle.net/EconomicDevelopment provides links to a network of organizations participating in the economic development of the Seattle region -- through workforce development programs, providing support for business, and neighborhood and community development programs.

AREAS OF INTEREST: Resources for People, Enterprises and Neighborhoods

OED invests funds from a variety of sources--city general fund, federal dollars, foundation grants--into economic development activities. The small staff of the office provides program management, policy planning and direct services to assist specific enterprises or groups of firms, neighborhoods and individual Seattle residents.

Building the Community
The office works chiefly through partnerships with community-based organizations, community lending institutions, community colleges, individual businesses and business organizations. by providing funding and organizational support to local organizations serving Seattle's many communities the office leverages its resources and accesses the talents and capacities of many people to maintain and enhance the city's economic health.

Film and Tourism in Seattle
The Mayor's Film Office with OED works to market Seattle as a great place to film and oversees the permitting and regulation of filming in Seattle. OED staff participate in city-wide coordination of special events in seattle such as sporting events, conventions and international symposia.

Business Development Programs
The office's business development programs provide technical and financial assistance, business development and expansion services and policy advice to Seattle's industrial, high tech and business community. OED works with many partners to attract and retain businesses and spur economic activity, including the Economic Development Council, the Downtown Seattle Association and the Seattle Convention and Visitors Bureau.

HOLDINGS: Mostly vertical files.

LIMITATIONS: Staffing, budget and time constraints.

PUBLICATIONS: New series of pint and web site publications available in 2001. Alternative formats available upon request.

SOURCES OF FUNDING: City General Fund, federal dollars, foundation grants. Office has an annual operating budget of approximately $8 million.

NUMBER OF STAFF: 37 full-time, including 15 staff at the Seattle Jobs Initiative.

FOUNDED: 1993

CLIENTELE: There are three main categories of clientele.

Workforce Development Programs: Community based organizations, employers, community colleges and low income residents seeking job training, placement and retention in living-wage jobs.

Support for Business Programs: Seattle's industrial, high tech and business communities and small businesses (particularly women/minority-owned businesses and businesses located in distressed areas).

Neighborhood and Community Development Programs: Neighborhood business districts and community-based development organizations.

GEOGRAPHIC SERVICE AREA: Seattle.

IMPACT ON REGION: OED reports biennially to the Mayor and City council on outcomes related to its business plan.

ORGANIZATION:

Seattle Public Library

ADDRESS:

800 Pike Street

Seattle, WA 98101-3922

CONTACT: Rita Landis

TELEPHONE: (206) 386-4636

FAX: (206) 386-4648

INTERNET ADDRESS: http://www.spl.org

E-MAIL: infospl@spl.org

DESCRIPTION OF ORGANIZATION: A public library with many services geared towards the business and technology communities. Serve clients by in-person, telephone, fax, using electronic resources, through teaching, and public presentations given to industry groups and the general public. Emphasize small business and international trade (especially Pacific Rim trade). Place a high premium on effective service, and the constant exploring of the most effective delivery of information via technology. Provide equipment and services to handicapped individuals, diverse ethnic communities, new immigrants, and the disenfranchised.

Special Note:
As of July 2001, the Business and Technology Department is separated into two departments:  "Business, Government, Language Study and Social Sciences Department" and "Science and Technology Department". Emphasis continues to be placed on serving the small businesses and the international business community.

INFORMATION SERVICES
Provide a wide variety of online and print resources.  All the web-based electronic resources are available at the Central Library and 22 neighborhood libraries.  Remote access to most online resources is also available to library card holders.  Information may be mailed, emailed, or faxed free of charge up to 10 pages.

Web-based electronic resources of interest to the businesses include:

• Alldata
• Associations Unlimited
• Axciom Infobase Phone Directory
• Business and Company Resource Center from Gale Group
• Business & Industry Database from Gale Group
• Economist Intelligence Unit (selected reports)
• eShaman Resource Center
• FIS Online
• General Business File ASAP from Gale Group
• InvesText Plus
• Northwest High Tech
• Proquest
• Reference USA
• Washington Occupational Information System (WOIS)

  In addition, there are two public workstations to access the following electronic products in CD-ROM format at the Central Library:

• Directory of United States Importers
• Directory of United States Exporters
• SIGI PLUS
• Washington Company Index (for local companies)

  Print resources include directories; business and trade journals; small business resources; engineering standards and specifications; depository federal government publications; loose-leaf services including publishers such as RIA and CCH.
  
  AREAS OF INTEREST:

  1. International trade with emphasis on Asia Pacific Region, Russian Far East, Europe, and Latin America; educational, job, and career resources; resources supporting small business; environmental and natural resources; technical resources such as patent search assistance, engineering, and related journals.
  2. Small Business: do monthly small business resource program in the community in conjunction with the SBA and SCORE with the library's resources, at SBA/SCORE day-long workshop for entrepreneurs.
  3. Working with the Small Business Community: do bi-monthly small business resource program in the community in conjunction with the SBA and SCORE at SBA/SCORE day-long workshop for entrepreneurs. Give presentations and form collaborations with community groups; suggest links to web-sites of interest to small businesses; develop niche-oriented new book lists.

HOLDINGS: Beyond extensive circulating and reference collections in various formats featured in the catalog, additional resources can be found on the library's web-site http://www.spl.org under the Selected Web Sites.  Also collecting are current and superceded industry standards.

LIMITATIONS: De facto limitation that no cost be passed on to their users - limit their delivery of search results and refer them to other ways of getting to the information by paying for it.

PUBLICATIONS: Brochures and booklists on selected topics are generated to feature new publications received or of interest.  Examples: 

• International Business: A Selected List of Recent Publications Acquired;
• Small Business Resources: A Sampling of Books and Resources from Seattle Public Library;
• Small Business Resources: Popular Start-Up Guided Available from the Seattle Public Library;
• Small Business Resources for Caterers, Coffee Shops. Food Product Developers, Microbrewries, and Restaurants.
  
  SOURCES OF FUNDING: Primarily by the city budget (tax base) with some additional gift monies received through corporate grants, gift donations, and federal and state library grants.
  
  NUMBER OF STAFF:
  Business, Government, Language Study, and Social Sciences Department - 12 full-time, 11 part-time

  12 full-time, 12 part-time

  The entire Seattle Public Library: 322 full-time employees, 388 volunteers
  
  FOUNDED: 1891
  
  CLIENTELE: Serving the small businesses: 30% start-up, 50% on-going businesses, 20% visitors; Serving the businesses with international trade interests: 35% other service organizations; 40% on-going businesses; 25% others, such as college students, job seekers, etc.
  
  GEOGRAPHIC SERVICE AREA: Primarily, the Greater Seattle Area and the Central Puget Sound Region.
  
  IMPACT ON REGION: 2000 data for Business and Technology department: 
  Information services (number of questions answered) in 2000: 1,282,128 library-wide; 48,842 Business and Technology Department.
  In-house use of materials:  1,421,958 library-wide; 158,764 Business and Technology Department.
  Circulation:  5,053,534 library-wide; 63,769 for Business and Technology Department.

ORGANIZATION:

Seattle Vocational Institute

ADDRESS:

2120 S. Jackson

Seattle, WA 98144

CONTACT: Norwood J. Brooks Ph. D

TELEPHONE: (206) 587-4950

FAX: (206) 587-4939

INTERNET ADDRESS:http://sviweb.sccd.ctc.edu/

E-MAIL:kholifie@sccd.ctc.edu

DESCRIPTION OF ORGANIZATION: MISSION: To provide basic skills, vocational and work force training opportunity to the culturally diverse, economically and educationally under-served population in the inner-city achieve, through competitive based, open-entry, short-term programs that lead to jobs for the future, personal achievement and educational advancement. Members of the Seattle Community College district institute are responsive to the needs of students and community and collaborates with other members of the district, business, labor, government, and community groups.

INFORMATION SERVICES: Employment Security Co-Location Center -- access lists jobs across the state via computer.

AREAS OF INTEREST: Vocational training, adult basic education, GED preparation, English as a second language, medical office administration classes, medical office technician, acute care nursing assistance program, medical assistance program, medical transcription program, dental assistance, business computer specialist, computer information processing, A+ service and Network Technician, computer based accounting, phlebotomy, Multiple trades, career counseling, financial aid, on-site child care, jobs placement assistance, continuing education classes, office administration.

HOLDINGS: Some instructors may use videos in their classes.

LIMITATIONS: Must be at least 16 years old, entrance requirements for programs, must take an assessments test.

PUBLICATIONS: Brochures on all programs.

SOURCES OF FUNDING: By the state (through State Board of Seattle Technical and Community Colleges).

NUMBER OF STAFF: Approximately 50 full-time, 30 part-time, 4-5 volunteers.

FOUNDED: 1987 as the Washington Institute of Applied Technology (WIAT), became the Seattle Vocational Institute in July of 1991.

CLIENTELE: Average age of students is 29, 90% are low-income, 65% are female, and 77% ethnic.

GEOGRAPHIC SERVICE AREA: Seattle/King County area.

IMPACT ON REGION: Measure by FTE students (full time equivalents). Currently have 697 FTE students.

ORGANIZATION:

Small Business Administration -- Seattle District Office

ADDRESS:

Park Place Building

1200 Sixth Avenue, Suite 1700

Seattle, WA 98101-1128

CONTACT: Darlene Robbins, Business Information Center Manager

TELEPHONE: (206) 553-7310

FAX: (206) 220-6570

INTERNET ADDRESS: http://www.sba.gov/wa/seattle/

E-MAIL: score55@aol.com; connected to ESKIMO NORTH (file transfer capability)

DESCRIPTION OF ORGANIZATION: The SBA's Business Information Center (BIC) mission is to guide prospective and present small business owners and managers in the research and preparation of workable business plans, a key component to small business success. The BIC is distinctive in offering a reference library, computer and video facilities and knowledgeable business counselors all in one place.

The BIC is designed specifically to focus clients' energies on researching, drafting, and completing a meaningful business plan.

While the goal is to be a self-help center, the BIC stresses an integrated approach. This allows the BIC to see clients through the entire process.

INFORMATION SERVICES: America Online, Internet (through their connection with Seattle Public Library), can get into LC, Seattle Public Library Online, access to SBA Online, access to NASA database (NASA Far West Regional Technology Transfer Center Network) on technology transfer for the state of Washington, bulletin board (is an electronic library -- have actual text on about 300 different books/materials relating to small business, US-Japan Infoshare (online service to educate people about arts & entertainment, culture, can connect to University of Washington library, CORE II - a computer survey program to test export readiness, access to numerous bulletin boards.

AREAS OF INTEREST: The Business Information Center is set up for those who wish to do research on their own. The Center doesn't do research for people -- they lead them to the materials and necessary resources, SBA conducts workshops and counseling sessions; BIC does some presentations.

HOLDINGS: Videos, CD-ROMs, electronic business plan templates (can purchase through SCORE), National Trade Databank, computer applications in their lab all focus on small business, books related to small business, Small Business Advisor (focuses on legal aspects).

LIMITATIONS: None.

PUBLICATIONS: Brochures.

SOURCES OF FUNDING: Funded through SBA's district office, receive contributions from private sector as well (for example, computers and software).

NUMBER OF STAFF: 1 full-time, interns, and volunteers (SCORE members).

FOUNDED: 1991

CLIENTELE: Start-up and on-going, 100% small business focused.

GEOGRAPHIC SERVICE AREA: Washington state, although can counsel to anyone in the world through e-mail.

IMPACT ON REGION: Based on number of people served. Difficult to track without a staff. The concept of a Business Information Center is being replicated by SBA in major cities nationwide, and as of this publication, there are ten in the United States.

ORGANIZATION:

Urban Enterprise Center (UEC), a special program of the Greater Seattle Chamber of Commerce.

ADDRESS:

1301 Fifth Avenue, Suite 2400

Seattle, WA 98101

CONTACT: Herman L. McKinney, Executive Director

TELEPHONE: (206) 389-7263

FAX: (206) 389-7288

INTERNET ADDRESS: http://www2.seattlechamber.com/uec/community/

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: Working to create economic opportunities that will lead to jobs for those who live in the inner city community and to prevent Seattle from facing an urban crisis economically.

INFORMATION SERVICES: N/A

AREAS OF INTEREST:

1. Venture capital project
2. Business technical assistance program
3. Education and training partnership
4. Intervention program on social, academic, and employability skills
5. Science summer camp for inner city youth stressing math, science, and computer skills
6. Job creation

HOLDINGS: N/A

LIMITATIONS: Stressing the inner city communities.

PUBLICATIONS: N/A

SOURCES OF FUNDING: Public and private.

NUMBER OF STAFF: Executive Director - full-time, two staff assistants - part-time, one non-paid intern.

FOUNDED: March 1993

CLIENTELE: Business (medium/small), vocational/community colleges, low income community.

GEOGRAPHIC SERVICE AREA: Seattle/King County.

IMPACT ON REGION: The Greater Seattle Chamber of Commerce Urban Enterprise Center will help drive the economic revitalization of this area by assisting in the creation of jobs, business expansion and training in the area that needs a strong commitment of support from the broader Seattle/King County community.

EVALUATION: At the end of the second year, the Urban Enterprise Center will conduct a comprehensive evaluation to measure the results of its efforts. First, the Center will review the statistical data provided by the Department of Social and Health Services Research and Data Analysis to measure the number and percentile of levels of poverty of residents in the Central and Rainier Valley communities. Second, they will measure the successes of the number of small businesses who were provided technical assistance and determine how many of these businesses increased their number of employees and/or expanded their businesses over the past year as a result of this effort. Third, they will review and report what effect the UEC has on Central Area and Rainier Valley communities by assisting in our efforts to have those organizations that effect the community work together in a collaborative effort. Finally, the Center will measure the success of existing business in the Central Area and Rainier Valley communities to determine how many provided employment opportunities for African-American and other minorities who reside in the community.

ORGANIZATION:

Washington Marketplace, State of Washington Community Trade & Economic Development

ADDRESS:

2001 6th Avenue

Suite 2600

Seattle, WA 98121

CONTACT: Robert Gilmore, Manager

TELEPHONE: (206) 389-2563

FAX: (206) 464-7735

E-MAIL: N/A

DESCRIPTION OF ORGANIZATION: Electronic matching of buyers and sellers both domestic and international made possible through customized computer software.

Process 2,000 trade leads a week. Companies are coded. Have 80,000 companies in their database.

INFORMATION SERVICES: No online services, prefer a more active approach (they contact the companies themselves) -- transmit trade leads directly to the company. Also code companies that may be interested in flexible networking. Have the capacity to transmit trade leads via fax cards but has not begun this type of transmission to date.

AREAS OF INTEREST: Connecting themselves to major laboratories (Batelle, for example) for technology transfer purposes.

Have a commitment from other countries to establish a direct communications link for joint venture trade leads and strategic alliances.

Hope to be the first regional network of information offices. Oregon Marketplace, British Columbia Information Systems and Washington Marketplace plan to unite into one network, based on the Washington Marketplace model.

HOLDINGS: N/A

LIMITATIONS: Services only available to Washington suppliers.

PUBLICATIONS: None.

SOURCES OF FUNDING: State funding and fees for services.

NUMBER OF STAFF: 1 full-time, 1 paid executive intern, 10 unpaid university interns.

FOUNDED: 1988

CLIENTELE: Varied but focus on certain sectors (high-tech, aerospace, environmental, software, wood products, agricultural products).

GEOGRAPHIC SERVICE AREA: Washington state (services to expand).

IMPACT ON REGION: Number of confirmed linkages of buyers to sellers ($150 million worth in linkages over an 18 month period).

WEST VIRGINIA

ORGANIZATION:

West Virginia Small Business Development Center (West Virginia Development Office)

ADDRESS:

1900 Kanawha Boulevard East, Bld. 6 - Rm 652

Charleston, WV 25305-0311

CONTACT: Conley Salyer, State Director

TELEPHONE: (304) 558-2960 or 1-888-WVA-SBDC

FAX: (304) 558-0127

INTERNET ADDRESS: http://www.sbdcwv.org/

E-MAIL: csalyer@wvsbdc.org

WISCONSIN

ORGANIZATION:

Wisconsin Small Business Development Center (University of Wisconsin . Extension)

ADDRESS:

432 N. Lake St., Rm. 423

Madison, WI 53706-1498

CONTACT: Erica Kauten, State Director

TELEPHONE: (608) 263-7794

FAX: (608) 262-3878

INTERNET ADDRESS: http://www.wisconsinsbdc.org/

E-MAIL:

Kauten@admin.uwex.edu

http://www.wisconsinsbdc.org/usremailus.cfm

WYOMING

ORGANIZATION:

Wyoming Small Business Development Center State Office (University of Wyoming)

ADDRESS:

P.O. Box 3922

Laramie, WY 82071-3922

CONTACT:

Ms. Diane Wolverton, State Director

Ms. Debbie Popp, Assistant State Director

TELEPHONE: WY: 1-800-348-5194 or (307) 766-3505

FAX: (307) 766-3406

INTERNET ADDRESS: http://uwadmnweb.uwyo.edu/SBDC/

E-MAIL: ddw@uwyo.edu