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Charles R. McClure

Assessing Digital Reference Services

February 8, 2002

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"....McClure's findings on digital reference come down to this: Most libraries don't have good measures of the effectiveness of providing reference services electronically, and the only thing certain about the future of the rapidly changing reference environment is continued change. Dynamic, direct, and sometimes critical, McClure offered an eye-opening assessment of libraries' efforts to become 24/7 service providers. ...."

-from "Reference around the clock: is it in your future? The availability of 24/7 reference is less crucial than the capability to offer it." by Richard M. Dougherty. American Libraries May 2002 v33 i5 p44(3) Mag.Coll.: 111B3815.


Prof. Charles R. McClure, spoke about his research project, "Assessing Digital Reference Services" ; The Library of Congress, which is piloting its new and growing Collaborative Digital Reference Service, is one of the test sites for McClure's work on evaluating digital reference.


Charles R. McClure is the Francis Eppes Professor of Information Studies at the School of Information Studies, Florida State University, Tallahassee, Florida. He was selected as the first recipient of an Eppes endowed chair at FSU in 1999. From 1986-1999 he was at Syracuse University School of Information Studies - the last five as Distinguished Professor. He teaches courses in planning/evaluation of information services, U.S. government information policies, evaluation of networked services, library/information center management, and research methods. He completed his Ph.D. in Library and Information Services from Rutgers.

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