FLICC Reference Institute

Reference Skills for the
21st Century

Rescheduled from an earlier date!

See a preliminary agenda below.

This three-day institute analyzes how traditional library reference skills work in a constantly changing information services environment. How can reference librarians bring existing skills—reference interviewing, collection development, bibliographic instruction—into an environment where Web resources, online services, CD-ROMs, and other resources proliferate alongside traditional print and microform materials? Designed for new reference librarians, seasoned reference librarians, and heads of reference, the institute will tackle the thorny issues facing today's reference librarian: conducting the reference interview via email, developing collections in a Web environment, providing non-traditional reference services, developing strategies and techniques for effective user education, maintaining bibliographic control of electronic resources, authenticating and archiving of electronic publications, and evaluating reference services.

Dates	Tuesday, July 25, 2000— Thursday, July 27, 2000
Times	9:00 a.m. - 4:00 p.m. (Registration begins at 8:30 a.m. There is no entry to the Library of Congress prior to 8:30 a.m.)
Place	Mumford Room, 6th floor Madison Building Library of Congress Use the Main Entrance at 1st Street and Independence Avenue, S.E., Washington, DC.
Metro	Capitol South (Orange and Blue lines)
Sponsor	FLICC Education Working Group
Registration	$250 (includes morning refreshments and resource packets)— call FLICC (202) 707-4800 or click here http://lcweb.loc.gov/flicc/feveform.html to register online. Interpreting services (American Sign Language, Contact Signing, Oral and/or Tactile) will be provided if requested five (5) business days in advance of the event. For other ADA Accommodations, please contact the Library's ADA Coordinator at (202) 707-9948 (TTY) or (202) 707-7544 (Voice)
Information	For content questions, please call Milton MeGee at FEDLINK (202) 707-4800. For registration information, contact Anna Bohlin in the FLICC Publications and Education Office (202) 707-4800, TTY (202) 707-4995.
Cancellations	Please notify FLICC if you are unable to attend to allow those on the waiting list an opportunity to register.

Tuesday, July 25:

• Issues in Reference Services
  David A. Tyckoson, Henry Madden Library, California State University/Fresno

• Analyzing the Reference Interview
  David A. Tyckoson

• Collection Development and the World Wide Web: Overview
  Cindy Etkin, U.S. Government Printing Office

• Panel Discussion: Collection Development/Web
  Mary Jane Cavallo, Library of Congress
  Bob Gardner, U.S. Postal Service
  Martin Kalfatovic, Smithsonian Institution Libraries
  Naomi Miller, National Library of Medicine

• Case Study: The Center for Business Knowledge at Ernst & Young
  George Lentz, Ernst & Young
  Sharon Siesseger, Ernst & Young

• User Education
  Michael Stephens, St. Joseph County Public Library, South Bend, IN

• Bibliographic Control of Electronic Resources
  David Reser, Library of Congress

• Archiving and Authentication of Electronic Publications
  George Barnum, Government Printing Office
  Evelyn Frangakis, National Agricultural Library
  Ted Hull, National Archives and Records Administration

• Evaluation of Reference Services
  Lyle Minter, Library of Congress

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