III. OCLC MEMBERSHIP AND CHARGES

SET UP OCLC MEMBERSHIP

OCLC cataloging membership required
To use the FEDLINK Technical Processing Services BOA, you must be a current member of an OCLC regional support network with a membership category of "cataloging member." If you are not an OCLC member now, contact FNO for additional information about becoming an OCLC member. If you need to change your present membership status, contact the network with which you are presently affiliated.

Network affiliation
You must be a member of an OCLC support network to use these services, among these are: AMIGOS, BCR, FEDLINK, ILLINET, INCOLSA, Michigan Library Consortium, MINITEX, Missouri Library Network Consortium, NEBASE, NELINET, OHIONET, PALINET, SOLINET, SUNY, WILS, or through OCLC directly, such as OCLC Pacific, OCLC Europe, etc.

CONTACT OCLC NETWORK

Confirm OCLC "cataloging" membership status
Your OCLC "profile" must support the cataloging services you want from the FEDLINK Technical Processing Services BOA. Ask your network to confirm that you have at least an "OCLC tapes only" profile (no cards required) or a full "card printing" profile (cards required). If it is not already in place, allow your network six weeks to put it in place before requesting FEDLINK Technical Processing Services.

Obtain a current copy of OCLC location symbols
Ask your network to promptly send a list of all of your "location symbols," including your 3-character OCLC symbols, called "stems." Also request a list of all 4-character "holdings symbols" associated with these stems. A copy of this list must be attached to your order for FEDLINK Technical Processing Services.

Obtain OCLC authorization numbers and passwords
Request one OCLC authorization number and password for each outsourcing vendor project. It is necessary to get a new authorization for the vendor even if the same vendor is selected again in a later competition. Separate authorizations will ensure that your OCLC invoices can be monitored. Two vendors using the same authorization, or the same authorization applied to subsequent projects, will make it impossible to accurately monitor the vendor's activity. Obviously, this authorization must not be used by your in-house staff. The type of authorization requested depends on the type of work you will require:

Original or copy cataloging projects
If requesting original or copy cataloging, order at least one "full cataloging authorization" with a password you will recognize as your vendor in related reports. Do not use the vendor's authorization for in-house work.

Retrospective conversion projects
If requesting retrospective conversion, you will need a retrospective conversion authorization and password for your vendor, and an OCLC approved Retrospective Conversion Project. Submit these forms to your network six to eight weeks in advance of anticipated start-up, at about the same time you submit a TZ Intent form requesting FEDLINK Technical Processing Services. Get separate authorizations and passwords for yourself if you will also conduct retrospective conversion work in-house. Do not use the vendor's authorization for in-house work.

Order OCLC Usage Statistics
OCLC Usage Statistics are a new electronic statistical report delivered through the OCLC Product Services menu for $10.00 per month. All OCLC users have access to OCLC Usage Statistics. It reports OCLC online transactions by authorization number, rather than in the aggregate, facilitating authorization-specific monitoring of transactions monthly.

To order OCLC Usage Statistics

A new field has been added to the OCLC Name Address Directory record: "OCLC STATS." By changing the status of this field to "YES" your library will begin receiving reports during the next full month. Reports are maintained 90 days after the issue date, generally between the 5th and 12th of the following month.

To use OCLC Usage Statistics
Details on use of this report are included on the Product Services Reference Card. For further information, contact a FEDLINK OCLC Information Specialist.

STUDY OCLC COSTS

You will need sufficient funding in your separate OCLC account to cover anticipated expenses. In this section are a number of tools which may be used to forecast in-house OCLC charges. It includes informal and formal methods of estimating costs; the FY97 FEDLINK OCLC Services price list (members of other networks should contact them to obtain a relevant price list), and a chart entitled "FEDLINK Technical Processing Services -- OCLC Pass Through Charges. If you don't know whether OCLC funding will be available, it's fine to submit the Intent to Use TZ Services form, but delay amending your IAG and submitting your Technical Processing Services package until you are sure your OCLC account will be adequately funded. Remember that funding is required in the month when activity occurs, which could be a subsequent fiscal year. Also remember that vendors will furnish a not-to-exceed estimate of the charges they will pass through to your OCLC account.

General OCLC cost projection formula
Your projected OCLC costs will reflect all of the following:

      OCLC   -	Credits 	+	Network	=	Total 
      Costs		                Surcharge       OCLC Costs

Forecasting method for in-house OCLC costs
You will need to think about your in-house OCLC activity during the time your vendor conducts work for you.

Will an informal estimate suffice? This method will work if you anticipate the same levels of in-house activity as in prior years. Inspect your prior year's OCLC invoices and calculate a monthly average for in-house activity. Estimate the percentage of this activity (OCLC telecommunications connect time, transactions, miscellaneous expenses) devoted to cataloging. Some fees are billed only one time a year, such as your dial access authorization in July, so it is important to calculate the average of all invoices, rather than selecting a "representative" invoice to work from.

Is a formal, itemized, estimate of OCLC charges required? If your in-house cataloging will be higher or lower than last year, you will need to project in-house costs more rigorously. You should think about these OCLC costs in three categories: online transactions, miscellaneous, and telecommunications, because vendor quotations for pass-through charges will be furnished in these categories.

OCLC PRICE LIST CATEGORIES (in order of the FEDLINK OCLC FY97 price list -- Appendix C) Online
Transactions
Misc. Telecom
Profiling . X .
Access and Authorization . . X
Searching X . .
Cataloging X . .
Credits and chargebacks (X) (X) .
Tapeloading services . X .
Deliverables . X .
Shipping . X .
Out of Warranty Rerun . X .

FORMAL OCLC FORECASTING

Transactions charges This section demonstrates how to apply the General OCLC Costs Projection formula below to your in-house processing transactions.

In-house  +	Vendor's   -   Credits &	+   Network	=Total 
OCLC costs	OCLC pass	Chargebacks         Surcharge    OCLC  
		through                                          Costs  

Include Cost Categories
Refer to the "OCLC Pass Through Charges" chart (Appendix C). Look only at the following cost categories:

Searching
Cataloging
Credits and Chargebacks.

Identify billable transactions costs for one OCLC record
Reading down identify your typical OCLC transaction costs to catalog on item. You will probably need to do some math on individual billables, since a billable may be charged more than once for a single record. An example follows:

  • Example. Hypothetical online costs for 1 record. The online charges to produce an online record might include one or more charges to search the item, another to use it for the first time, and another to export it. A hypothetical online processing charge per cataloging record follows. The model excludes all optional deliverables and assumes a search to produce ratio of 3:1.
  • 	.93  cents	Search (.31 cents x 3 searches per hit)  	
    	.41  cents	Copy cataloging charge - Prime time (1)
    	.095 cents	OCLC "export" charge (1)
    	__________
    	$  1.44  	OTP (Online transaction processing for 
                            one record).
    	==========
    Estimate annual transactions charges
    Estimate the total number of OCLC records you will produce in-house this fiscal year, and multiply that sum times the typical cost of one item (OTP above), to arrive at your estimated annual transactions charges.
    	OTP	  x 	Number of records	 =	OCLC
     	(above)     	to be cataloged this           processing 
                                    fiscal year            costs
    Deduct online transaction credits
    Estimate "Credits and Chargebacks" for this fiscal year.
    	OCLC	-		Total credits	   =	Actual
    	processing	      	and chargebacks   	OCLC
    	costs			anticipated		online
    							costs
    Add the OCLC Network surcharge
    Add your OCLC Support Network surcharge to the difference above.
    	Actual OCLC	+		Network	=	Total
    	online costs			Surcharge	OCLC
    	(above)						costs
    

    Miscellaneous charges
    To estimate in-house OCLC miscellaneous charges, think about the additional online and optional offline products you will obtain from OCLC this fiscal year (October 1- September 30). They may be the direct result of online processing transactions, but they are in addition to these services.

    Decide what to include
    You will need to refer to the "OCLC Pass Through Charges" chart in Appendix C to identify billable items that apply to your in-house processing. In computing your OCLC Miscellaneous costs, look only in the following categories:

    Profiling (including profile changes)
    Tapeloading services
    Deliverables Shipping
    Out of Warranty Reruns

    Include costs for one-time products and services
    Be sure to include as miscellaneous charges any software or other one-time products and services you will buy this year, such as CATCD or CATME for Windows, or Passport for Windows, or Local Database Creation. These are not explicit in the chart but you should include them at your network's prevailing charges.

    Add the cost of OCLC Usage Statistics
    This is a miscellaneous charge for a report required under the Technical Processing Services BOA. If you are not already receiving it, you must order this report in order to monitor vendor activity against your OCLC account. It costs $10.00 per month.

    Include other miscellaneous in-house OCLC costs
    You will certainly need to estimate some of these charges, since the unit costs must be multiplied by incidence or frequency in the fiscal year. Here are some examples:

    • Example. Catalog cards. If you are still receiving a full set of catalog cards, you should estimate at least 10 catalog cards per record. If your network charges 16 cents per card, you would estimate $1.60 per catalog card set.

    • Example. Shelflist only/automated library. If you receive only a "shelflist card" and obtain a OCLC export for each cataloging record, you should estimate at least 26 cents per record (.16 cents per catalog card + .095 cents per OCLC export). If your shelf-list card averages 2 cards per produce, add 32 cents (.16 cents per card).

    • Example, Subscription service. If you receive an on-going subscription service tape, include the record copying charge and the cost of the tape and postage.

    Determine surcharges
    Add your OCLC Network surcharge to the sum of estimated miscellaneous charges.

    Telecommunications charges OCLC telecommunications costs can exceed 30% of your overall annual budget. If you use the FEDLINK BOAs for Technical Processing Services, your total OCLC telecommunication and access costs will depend on four variables: 1) your vendor's access and telecommunication costs passed through to your OCLC account; 2) your SPECS, which will specify the nature of work you require, and the OCLC access methods the vendor is allowed to use to meet your requirements; 3) your in-house OCLC telecommunications and access charges during the period in which the vendor is performing your other work off-site; 4) your OCLC network assessments for telecommunications.

    What to include
    Refer only to the Access and Authorization section of the "OCLC Pass Through Charges" chart (Appendix C).

    Calculation
    The following worksheets will help you estimate and evaluate your in-house telecommunications costs when outsourcing. When completing them, base your estimates on usage when the outsourcing project is underway. They include:

    WORKSHEET A General preparation
    WORKSHEET B Telecommunication method
    WORKSHEET C Break even analysis.

    Vendor telecommunications charges
    FEDLINK Technical Processing Services vendors with dedicated lines are not allowed to pass dedicated line charges to your OCLC account. Moreover, they will furnish a not-to-exceed estimate of any telecommunications charges which result from other access methods (if you authorize them in your SPECS). Dial access or Internet charges must pass through your OCLC account, so you should require dedicated line or batchload methodology if you cannot pay pass through telecommunications charges of any type.


    TELECOMMUNICATIONS WORKSHEET A -- General Preparation

    You will use the estimates in this worksheet to estimate in-house cataloging telecommunications costs for in-house cataloging. (Vendors will furnish not-to-exceed estimates of their OCLC pass through charges as a part of the quotation process.)

    WORKSTATIONS

    Count the total number of in-house OCLC workstations which will be used for OCLC online cataloging activities in-house. If a workstation will be used full time for OCLC online cataloging count it as "1," but if a workstation is for other purposes as well as OCLC online cataloging, state only the fraction of time it is actually used for OCLC online cataloging. For example, if one workstation is used 100% of the time for OCLC online cataloging, and another is used about 25% of the time for this purpose, you would enter 1.25 in the space adjacent to A.1.

    A.1 ____ WORKSTATIONS
    Total number of workstation/s used for in-house cataloging

    ESTIMATED CONNECT HOURS PER MONTH

    Estimate the average number of hours you will spend accessing OCLC online to conduct in house cataloging per month. (FEDLINK Technical Processing Services vendors will furnish quotations for their pass through telecommunications charges, if any.) Include in-house time logged into OCLC only, and include all related tasks such as searching, matching, and printing copy (for cataloging) as well as time for editing, saving, reviewing the save file, exporting, updating or producing records, etc.

    A.2 ____ CONNECT HOURS
    Total number of hours per month accessing OCLC for in-house OCLC
    online cataloging activity.


    TELECOMMUNICATIONS WORKSHEET B -- Telecommunication Method

    You will need to find the telecommunications method you use in the following worksheets. B.1 below applies only to dedicated line. B.2 and B.3 on the following pages apply to other types of access.

    DEDICATED LINE

    Dedicated Line Costs (Per dedicated line modem)

    Network 	Workstation    Number of (A.1)	Cost of 		
    access	 	charge	       WORKSTATIONS     ded. line
    
    ($100     +	($128	x      ___ )	=       ___ monthly

    If you have multiple dedicated lines, repeat this formula to arrive at a total monthly cost for all of your dedicated lines combined.

    Communication Controller Costs

    If you use a Communications Controller, add these costs in the spaces below. If you do not lease a Communications Controller, enter -0- (zero) in these spaces:

    4-port Comm Controller ($50.00/month) + ___ monthly

    8-port Comm Controller ($60.00/month) + ___ monthly

    If you have multiple communications controllers, enter the sum of these costs above.

    					 	________________

    SUM OF MONTHLY DEDICATED LINE COSTS ABOVE $__________

    _________
    Note: Not factored in are Passport software and the installation fee for your dedicated line and Communications controller (if applicable), since these costs have been paid and might continue to apply to other in-house services.

    DIAL ACCESS

    Dial access charge 	Number of (A.2) 	Monthly cost 
    per hour	 X	CONNECT HOURS   =	of Dial Access
    			per month 

    Dial Access Connect Charges
    (Choose one below and use A.2. Connect Hours in Worksheet A)

    If you use standard dial up:

    $6.90		x	  ___ (A.2)		=     ___    monthly

    If you use a 1-800 Wats number:

    $9.60		x	  ___ (A.2)		=     ___    monthly

    If you call Dublin Ohio directly (Direct Dial) (generally used by people in the Dublin OH calling area):

    $1.80		x	  ___ (A.2)		=     ___    monthly

    Dial Access Authorization Charges (Choose one below)

    Add $17.50/mo. if you are a full general OCLC member 
    	($210/year / ca. 12 months)             =     ___     full member

    Add $ 4.50/mo. if you are a selective
    	member ($50/year  / ca. 12 months)     	=     ___     selective

    						     ________________

    SUM OF DIAL ACCESS COSTS ABOVE $
    						      =============
    _____________
    Note: The worksheet excludes Passport software and equipment such as dial-up modems because these costs continue to apply to other in-house OCLC services.

    OCLC INTERNET ACCESS

    OCLC Internet 		Number of (A.2)		Cost of Internet access
    surcharge per hour	CONNECT HOURS 		per month

    Calculate the OCLC Internet Surcharge:

    $3.60		 x	 ___     (A.2)        	=	  ___ monthly
    

    LOCAL INTERNET ACCESS

    Add Library paid Internet access charges

    You may need to add local Internet access charges accruing to the library budget. These might include hourly, transaction, or monthly charges by a commercial Internet provider.

    							  ___ monthly

    							_______________

    SUM OF MONTHLY INTERNET ACCESS COST $
    				    	 	  	=============

    __________
    Note: Not factored in are the Passport software, your dial-up modems if applicable, and other local Internet charges, since these costs might continue to apply to other in-house services.


    TELECOMMUNICATIONS WORKSHEET C -- Break Even Analysis

    OCLC telecommunications and access costs analysis FEDLINK urges OCLC members to periodically reassess their OCLC access methods to ensure the most cost effective telecommunications methods are used.

    Break-Even spreadsheet for FEDLINK members Whether you connect via dial access, Internet, or dedicated line, you should revisit the FEDLINK Break Even Analysis occasionally. This analysis reflects FEDLINK's OCLC connect time costs; members of other OCLC support networks should not attempt to use this analysis, since their costs will vary with their networks:
    Ded. WorkstationsHrs Dial AccessHrs Internet
    1 ($228/mo.)33 hrs63 hrs
    2 ($356/mo.)51 hrs, 30 min 99 hrs
    3 ($484/mo.)70 hrs170 hrs
    4 ($612/mo.)89 hrs134 hrs
    5 ($740/mo.)107 hrs205 hrs, 30 min

    Important Considerations This spreadsheet evaluates connect hours only, not additional equipment installation, configuration, authorization, and local Internet costs, so you should think about long-term usage, not short term fluctuations resulting from a brief outsourcing project. But it is an especially good time to review the spreadsheet, because OCLC will move all members off dedicated lines between 1996 and 1998. To encourage migration, OCLC has already dropped the deinstall charge for dedicated line removal. OCLC is encouraging members to move to one of two Internet options (dial up access via Internet Point-to-Point Protocol (PPP) or dedicated access via Internet Telecommunications Link Protocol (TLP) and future networking options). If Internet options appear more cost effective now, you should give strong consideration to moving in to Internet now.

    Reading the Spreadsheet Reading the first line of the spreadsheet, note that the cost paid for one dedicated line workstation ($228) would buy 33 hours of OCLC standard dial access, but 63 hours of OCLC Internet dial access. If you presently have multiple workstations on a dedicated line, and outsourcing would result in permanent reduction of your online access time, you should think about removing a workstation and/or switching to Internet access. This decision would assume that your Internet access is reliable and that your Internet provider does not chargeback additional costs to the library. As a FEDLINK member, could you meet internal needs by converting one dedicated line workstation ($128.00/month) to OCLC Internet access for 3 hours per month ($10.80)? If so, over a year, your savings might exceed $1,000.00.

    Here are some possible considerations in evaluating your OCLC connectivity:

    • Switching from standard dial access to Internet OCLC access could cut your OCLC Dial Access charges by over 50%. (Conversely, if Internet provider chargebacks accrue to the library budget, your Internet access cost may actually be higher than OCLC dial access since you pay both the OCLC surcharge and the provider's charge!)

    • Removing one unused dedicated line workstation will reduce dedicated line costs by $128.00 per month.

    • Switching one under utilized dedicated line workstation (under 66 hours per month) from dedicated line to OCLC Internet can save the library over $1,000.00 per year, as illustrated earlier.

    • When applicable, dedicated line removal also eliminates the communications controller charge at a savings of $50.00 to $60.00 per month per com controller.

    • Switching to dedicated line is no longer a strategic option due OCLC's plan to move members to new Internet options.


    MANAGE OCLC INVOICES

    All OCLC charges accrue monthly to fiscal year work is performed
    The OCLC component of your cataloging or retrospective conversion is billed to the year in which the vendor uses the OCLC system. These charges will appear in the aggregate in your OCLC invoice, not separated by authorization number or user.

    First OCLC statement reflecting in-house and vendor activity
    Within 80 days of your delivery order, you should receive your first OCLC statement with pass-through vendor charges.

    Use OCLC Usage Statistics
    If you followed instructions above to obtain separate vendor OCLC authorization numbers and passwords for each job, you can use the report to inspect the vendor's usage of your OCLC funding.

    Analyze vendor activity
    You can inspect OCLC Usage Statistics alone (under the vendor's authorization) to study the vendor's search to produce ratio, to identify the number of records enriched, upgraded, added, etc.

    Compare monthly invoiced transactions
    Use the OCLC Usage Statistics report to compare invoiced transactions on your OCLC and FEDLINK Technical Processing Services invoices. Expect slight variations monthly, due to slightly different cutoff dates for OCLC Usage Statistics, your FEDLINK Technical Processing Services invoice, and your OCLC invoice. Significant variations should be documented and reported immediately to the vendor and the FEDLINK Technical Processing Services COTR.

    Monitor the RFQ estimate of OCLC pass through charges
    The vendor's RFQ estimate for OCLC pass through charges must not be exceeded during the project, even if work extends into the following fiscal year. You will need to track the sum of vendor charges against your OCLC account to insure the estimate is not exceeded.

    Report problems immediately
    Billing questions, errors and excesses must be reported promptly to the vendor, and when necessary, to the FEDLINK Technical Processing Services BOA COTR, so that steps can be taken for resolution.

    Billing errors

    All concerns about the vendor's OCLC pass through charges should be documented and reported immediately to the vendor for resolution. Concerns not resolved by the next reasonable billing period should be documented and reported to the FEDLINK Technical Processing Services COTR. Any billing issues not resolved by July 5 or September 5 must be reported in a Formal Progress Review discussed in Section VI.

    Exceeding the RFQ estimate
    Vendors are not allowed to exceed their RFQ quotations for specified work. If any concern arises that the vendor might exceed your quotation for the work you specified, discuss the matter with your vendor and FEDLINK immediately.

    PROJECT CLOSE-OUT

    Cancel vendor's OCLC authorization and password
    Even if you plan a new project, you will need to cancel your vendor's authorization upon conclusion of the project. Advise your OCLC network to "cancel your FEDLINK technical processing services vendor authorization number and password ... immediately." Otherwise, your request may be batched with other work and not processed until later in the month. FEDLINK does not charge for changes in authorization, but other networks may.

    Decide to keep or cancel the OCLC Usage Statistics report
    If no other outsourcing is planned, you can also cancel this report, but you probably won't want to because the report is useful for tracking your in-house online activity too. To discontinue the service, simply enter "NO" in the "OCLC STATS" field on your NAD record.

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