Audio Recording "You have to be sensitive to your customers' needs."
About this Item
- "You have to be sensitive to your customers' needs."
- Contributor Names
- Schagen, Mina (Narrator)
- Schagen, Albert W. (Narrator)
- Carroll, Thomas D. (Interviewer)
- Created / Published
- Subject Headings
- - Oral history
- - Sound recordings
- - Family-run businesses
- - Customer relations
- - Stores & shops
- - 21st Avenue (Paterson, N. J.)
- - Schagen's Shoe Store (Paterson, N.J.)
- - Ethnography
- - Interviews
- - United States -- New Jersey -- Paterson
- - Interview with Albert W. Schagen, owner of Schagen's Shoe Store on 21st Avenue, and his wife, Mina Schagen.
- - Summary of audio segment: AS says you have to be a sensitive person to begin with, and at the same time be able to deal with situations like amputations, and with people who have all sorts of physical problems. That just comes with experience, being sensitive to people's needs, and realizing that you're providing a service. AS has frequently gone to people's homes, and run into some very difficult situations. He's gone to the hospital, to nursing homes. And they're not always pleasant situations. But you have to be sensitive not only to their needs, but you have to feel that. Have to feel how they feel about their particular problem. Some people don't have any, they're not worried about how they may appear to you. Others are embarrassed, and you have to be very conscious of that. That comes from experience, more than anything.
- Digital Audio Tape
- Call Number/Physical Location
- AFC 1995/028: WIP-TDC-A020
- Source Collection
- Working in Paterson Project Collection (AFC 1995/028)
- American Folklife Center
- Digital Id
- Online Format
The Library of Congress is not aware of any U.S. copyright protection (see Title 17, U.S.C.) or any other restrictions in the material in this collection, except as noted below. Users should keep in mind that the Library of Congress is providing access to these materials strictly for educational and research purposes. The written permission of the copyright owners and/or other holders of rights (such as publicity and/or privacy rights) is required for distribution, reproduction, or other use of protected items beyond that allowed by fair use or other statutory exemptions. Responsibility for making an independent legal assessment of an item and securing any necessary permissions ultimately rests with persons desiring to use the item. See our Legal Notices and Privacy and Publicity Rights for additional information and restrictions.
The American Folklife Center and the professional fieldworkers who carry out these projects feel a strong ethical responsibility to the people they have visited and who have consented to have their lives documented for the historical record. The Center asks that researchers approach the materials in this collection with respect for the culture and sensibilities of the people whose lives, ideas, and creativity are documented here. Researchers are also reminded that privacy and publicity rights may pertain to certain uses of this material.
Researchers or others who would like to make further use of these collection materials should contact the Folklife Reading Room for assistance.
Working in Paterson Project collection, 1993-2002 (AFC 1995/028), American Folklife Center, Library of Congress
Citations are generated automatically from bibliographic data as a convenience, and may not be complete or accurate.
Chicago citation style:
Schagen, Mina, Albert W Schagen, and Thomas D Carroll. "You have to be sensitive to your customers' needs.". -09-12, 1994. Audio. https://www.loc.gov/item/afcwip003964/.
APA citation style:
Schagen, M., Schagen, A. W. & Carroll, T. D. (1994) "You have to be sensitive to your customers' needs.". -09-12. [Audio] Retrieved from the Library of Congress, https://www.loc.gov/item/afcwip003964/.
MLA citation style:
Schagen, Mina, Albert W Schagen, and Thomas D Carroll. "You have to be sensitive to your customers' needs.". -09-12, 1994. Audio. Retrieved from the Library of Congress, <www.loc.gov/item/afcwip003964/>.