Carlson, Scott. "New Service Allows the Public to
Pose Reference Questions Without Visiting the Library." Chronicle
of Higher Education, May 31, 2002.
Carlson, Scott. "New Service Allows the Public to Pose Reference
Questions Without Visiting the Library." Chronicle of Higher
Education, May 31, 2002.
The Digital Reference Services Bibliography. Maintained by Bernie
Sloan, Graduate School of Library and Information Science, University
of Illinois at Urbana-Champaign.
Kresh, Diane Nester. "From Sshh to Search Engine: Reference.net
on the World Wide Web." Information Technology & Libraries 20, no. 3 (September 2001): 139-42.
-----. "Going Where the Users Are." Powerpoint
presentation given at SOLINET, May 10, 2004.
-----. "High Touch or High Tech: The Collaborative Digital Reference
Service as a Model for the Future of Reference." Advances in
Librarianship 26 (October 2002): 149-73.
-----. "Libraries Meet the World Wide Web: The Collaborative Digital
Reference Service." ARL Bimonthly Report 219 (December
-----. "Offering High Quality Reference Service on the Web: The
Collaborative Digital Reference Service (CDRS)." D-Lib Magazine 6, no. 6 (June 2000).
QuestionPoint: Collaborative Digital Reference Service.
Quint, Barbara. "QuestionPoint Marks New Era in Virtual Reference." Information Today, June 10, 2002.
The library community has a long understood the importance
and power of cooperative work. This article helps to explain the
significance of QuestionPoint and the advent of digital reference
services to the profession.